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Shift Manager, Hotel Front Desk Salary

The average pay for a Shift Manager, Hotel Front Desk is $9.68 per hour. Most people with this job move on to other positions after 20 years in this career. Pay for this job rises steadily for more experienced workers, but goes down noticeably for the few employees with more than 20 years' experience.
$24,461 - $51,050
(Median)
$24K
$36K
$51K
MEDIAN: $36,160
10%
50%
90%

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$7.86 - $13.72
(Median)
$7
$9
$14
MEDIAN: $9.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18K$36K$54K
Salary
$24,461 - $51,050  
   
Bonus
$0.00 - $1,942  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$16,691 - $41,421  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 123
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$8$16$24
Hourly Rate
$7.86 - $13.72  
   
Hourly Tips
$0.15 - $1.21  
Overtime
$11.40 - $21.30  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$16K$32K$48K
Bonus
$0.00 - $1,942  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$16,691 - $41,421  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 339
United States (change)

Job Description for Shift Manager, Hotel Front Desk

Hotel front desk shift managers oversee the workers and functioning of their hotel's front desk. They welcome guests, help them check in, and provide any necessary information, as well as assign accommodations to guests. Shift managers also perform billing services, open and close accounts, coordinate events, and make sure that necessary rooms and facilities are available for these events. Often, the hotel front desk shift manager takes reservations over the phone and in person. If the guests have any issues during the stay, they must work with the appropriate parties to correct the problem as well. They might also have to carry out promotions online, through mail, and through events.

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Shift Manager, Hotel Front Desk Tasks

  • Provide customer service, accommodate special requests from guests, answer questions, and resolve problems.
  • Ensure guests receive prompt and high quality service, and facilitate communication between hotel service departments.
  • Supervise front desk staff and uphold standards of customer service.
  • Enforce compliance with all health, safety, and security regulations.

Common Career Paths for Shift Manager, Hotel Front Desk


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Shift Manager, Hotel Front Desk Job Listings

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Pay by Experience Level for Shift Manager, Hotel Front Desk

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Related Job Salaries

Experience Affects Shift Manager, Hotel Front Desk Salaries

Experienced
up arrow 19%

Mid-Career
up arrow 13%

Late-Career
up arrow 6%

National Average
$23,000

Entry-Level
up arrow 8%

Skills That Affect Shift Manager, Hotel Front Desk Salaries

National Average
$23,000

Microsoft Office
up arrow 8%


Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 85 votes.

Gender

Female
63 %
Male
37 %

Years of Experience

Less than 1 year
6%
1-4 years
54%
5-9 years
22%
10-19 years
14%
20 years or more
3%

Common Health Benefits

medical benefits Medical: 43% dental benefits Dental: 35%
vision benefits Vision: 29% employee benefits None: 55%