Store owners/operators work in a retail environment to oversee a store's daily operations, be it independently-owned or a franchise. In smaller stores, owners/operators may stock shelves, arrange merchandise, receive items, and operate the cash register, as well as hire and train other employees, administer payroll, and conduct employee evaluations.
Store owners/operators often interact with customers, so strong customer service skills are essential, and the store's proceeds go to the owner after subtracting taxes, rent, operating fees, franchise fees, and employee costs. Throughout much of the day, owners/operators may stand, walk, and lift heavy items, so it's important to be in good physical health, and marketing skills may also be necessary to create promotions, advertisements, and other enticing marketing programs to increase sales.
Inventory skills are important in this position to ensure that items are accounted for and decide which items should be re-ordered and which are selling well. Clerical skills are beneficial for filing paperwork such as reports and taxes, and multitasking skills are also important for handing numerous tasks at once.
Store Owner / Operator Tasks
Ensure compliance with licensing, taxation, and insurance regulations and completion of required paperwork.
Develop and execute store's business and marketing plans and manage store finances.
Oversee acquisition of store merchandise, communication with suppliers, and design displays.
Hire, train, and supervise store employee team.