Support Analyst, Information Technology (IT) Salary

Average Information Technology Support Analysts in the United States make around $52K annually. In the world of Information Technology Support Analysts, total cash compensation can vary between $34K and $78K. Each package generally includes bonuses and profit sharing proceeds, and in exceptional cases, those amounts can reach heights of $6K and $5K, respectively. This group's pay is mainly influenced by the company, followed by geography and experience level. Most report receiving medical coverage from their employers and a strong majority collect dental insurance. Generally, women make up less than a third of all Information Technology Support Analysts who answered the questionnnaire. Job satisfaction for Information Technology Support Analysts is high. The figures in this rundown are based on the results of PayScale's salary questionnaire.

$37,211 - $78,555
(Median)
$37K
$52K
$79K
MEDIAN: $51,986
10%
50%
90%

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$13.86 - $30.49
(Median)
$14
$20
$30
MEDIAN: $19.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$27K$54K$81K
Salary
$37,211 - $78,555  
   
Bonus
$0.00 - $6,047  
Profit Sharing
$151.35 - $5,068  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$34,111 - $78,127  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 1,887
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$16$32$48
Hourly Rate
$13.86 - $30.49  
   
Overtime
$20.78 - $45.56  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$32K$64K$96K
Bonus
$0.00 - $6,047  
   
Profit Sharing
$151.35 - $5,068  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$34,111 - $78,127  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 683
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Job Description for Support Analyst, Information Technology (IT)

A support information technology (IT) analyst is responsible for much of the day-to-day technical support and development in a business or corporate setting. These analysts respond to problems and complaints from other departments regarding the quality of their technological systems (such as computers and phones). In addition to solving current problems, support IT analysts develop strategies for improving technologies to avoid problems in the future or to improve technology-related performance. A typical day for a support IT analyst includes visiting sites of concern within the company and resolving any technological problems, as well as developing strategies to prevent future problems.

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Support Analyst, Information Technology (IT) Tasks

  • Troubleshoot issue requests and maintain inventory.
  • Collaborate with other IT teams on new projects.
  • Determine and execute changes to hardware, software, applications, or systems.

Common Career Paths for Support Analyst, Information Technology (IT)


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For Information Technology Support Analysts, progressing to an Information Technology Director role may result in a significant raise. On average, an Information Technology Director can earn $101K annually. An Information Technology Manager role is the most common promotion for Information Technology Support Analysts moving up the ladder, and pay for the position tends to be around the $76K mark. Another typical, albeit less common, transition for Information Technology Support Analysts is an Information Technology Specialist position, where earnings are usually $48K.

Support Analyst, Information Technology (IT) Job Listings

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Popular Employer Salaries for Support Analyst, Information Technology (IT)


Wake Technical Community College offers the least pay with a median salary of $37K; furthermore, salaries there max out at only $48K.

Popular Skills for Support Analyst, Information Technology (IT)


Information Technology Support Analysts seem to wield many skills on the job. Most notably, skills in Data Analysis, Information Technology Support, SQL, and Systems Troubleshooting are correlated to pay that is above average. Skills that are correlated to lower pay, on the other hand, include Help Desk / Desktop Support, Computer Hardware Technician, and Windows Support. A tool kit that includes Information Technology Support also typically contains Help Desk / Desktop Support and Systems Troubleshooting. Those educated in Help Desk / Desktop Support tend to be well versed in Computer Hardware Technician and Help Desk / Desktop Support.

Pay by Experience Level for Support Analyst, Information Technology (IT)

Median of all compensation (including tips, bonus, and overtime) by years of experience.


More years of relevant experience do not necessarily translate to higher paychecks. Salaries of relatively inexperienced workers fall in the neighborhood of $46K, but folks who have racked up five to 10 years see a notably higher median of $52K. After working for 10 to 20 years, Information Technology Support Analysts make a median salary of $59K. Veterans who have surpassed the 20-year mark may make only slightly more than those who are navigating the mid-career stage; the more senior group reports median earnings of around $61K.

Pay Difference by Location


San Francisco is home to an above-average pay rate for Information Technology Support Analysts, 33 percent higher than the national average. Information Technology Support Analysts can also look forward to large paychecks in cities like Houston (+28 percent), Los Angeles (+18 percent), New York (+18 percent), and Seattle (+14 percent). Raleigh ranks last in the field for pay, reporting salaries 14 percent below the national average. Below-median salaries also turn up in Portland and Chicago (4 percent lower and 3 percent lower, respectively).

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Experience Affects Support Analyst, Information Technology (IT) Salaries




National Average
$50,000


Skills That Affect Support Analyst, Information Technology (IT) Salaries


Information Technology (IT) Support
up arrow 4%

SQL
up arrow 3%

Systems Troubleshooting
up arrow 1%

Software Knowledge
up arrow 1%

National Average
$50,000

Help Desk / Desktop Support (Tier 2)
up arrow 3%

Network Support
up arrow 3%

Network Management / Administration
up arrow 4%








Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 486 votes.

Gender

Female
24 %
Male
76 %

Years of Experience

Less than 1 year
4%
1-4 years
41%
5-9 years
26%
10-19 years
22%
20 years or more
6%

Common Health Benefits

medical benefits Medical: 85% dental benefits Dental: 77%
vision benefits Vision: 67% employee benefits None: 12%
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