Support Analyst, Information Technology (IT) Salary (United States)

A Support Analyst, Information Technology (IT) earns an average salary of $51,514 per year. A skill in Project Management is associated with high pay for this job. People in this job generally don't have more than 20 years' experience.
Support Analyst, Information Technology (IT) Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$36,441 - $77,746
(Median)
36K
52K
64K
78K
MEDIAN: $51,513
10%
50%
75%
90%
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Support Analyst, Information Technology (IT) Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$13.07 - $29.95
(Median)
13
19
24
30
MEDIAN: $19.00
10%
50%
75%
90%
Add this chart to your site

National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Salary
$36,441 - $77,746  
   
Bonus
$0.00 - $5,777  
Profit Sharing
$151.01 - $4,966  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,915 - $77,153  
PayScale
Country: United States | Currency: USD | Updated: 11 Jun 2014 | Individuals Reporting: 2,634
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$16$32$48
Hourly Rate
$13.07 - $29.95  
   
Overtime
$19.84 - $45.42  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$32K$64K$96K
Bonus
$0.00 - $5,777  
   
Profit Sharing
$151.01 - $4,966  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,915 - $77,153  
PayScale
Country: United States | Currency: USD | Updated: 11 Jun 2014 | Individuals Reporting: 2,634
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Job Description for Support Analyst, Information Technology (IT)

A support information technology (IT) analyst is responsible for much of the day-to-day technical support and development in a business or corporate setting. These analysts respond to problems and complaints from other departments regarding the quality of their technological systems (such as computers and phones). In addition to solving current problems, support IT analysts develop strategies for improving technologies to avoid problems in the future or to improve technology-related performance. A typical day for a support IT analyst includes visiting sites of concern within the company and resolving any technological problems, as well as developing strategies to prevent future problems.
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Support Analyst, Information Technology (IT) Tasks
  • Troubleshoot issue requests and maintain inventory.
  • Collaborate with other IT teams on new projects.
  • Determine and execute changes to hardware, software, applications, or systems.

Common Career Paths for Support Analyst, Information Technology (IT)

Support Analyst, Information Technology (IT) Job Listings

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Popular Skills for Support Analyst, Information Technology (IT)

Pay by Experience Level for Support Analyst, Information Technology (IT)

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference By Location

up arrow 29%
San Francisco
up arrow 29%
up arrow 19%
Los Angeles
up arrow 19%
Washington
up arrow 18%
up arrow 15%
Denver
up arrow 14%
Philadelphia
up arrow 3%
up arrow 2%
Charlotte
up arrow 2%
up arrow 1%
0%
National Average
$50,000
up arrow 7%
Portland
up arrow 8%
Pittsburgh
up arrow 16%
Larger circles over a city indicate a job is popular in that location.

Related Job Salaries

Experience Affects Support Analyst, Information Technology (IT) Salaries

National Average
$50,000

Skills That Affect Support Analyst, Information Technology (IT) Salaries

Systems Troubleshooting
up arrow 3%
National Average
$50,000
SQL
up arrow 1%
Network Support
up arrow 2%
Help Desk / Desktop Support (Tier 2)
up arrow 3%
Software Knowledge
up arrow 3%
Microsoft Office
up arrow 4%

Job Satisfaction

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Highly satisfied
Rated 4 out of 5 based on 627 votes.

Gender

Female
25%
female alumni
 
Male
75%
male alumni

Years of Experience

Less than 1 year
4%
1-4 years
39%
5-9 years
28%
10-19 years
23%
20 years or more
6%

Common Health Benefits

medical benefits Medical: 85% dental benefits Dental: 77%
vision benefits Vision: 64% employee benefits None: 13%
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