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Support Analyst, Information Technology (IT) Salary (United States)

Information Technology Support Analysts in the United States usually make around $52K per year. Final cash compensation to Information Technology Support Analysts varies from around $33K to approximately $77K; choice pay grades include potential for bonuses and profit sharing as high as $5K and $5K, respectively. Geography and tenure each impact pay for this group, with the former having the largest influence. The greater part report receiving medical coverage from their employers and a fair portion collect dental insurance. Male Information Technology Support Analysts are far more common in the field than their female counterparts, who typically comprise less than one-third of the field. Job satisfaction is high and work is enjoyable for most Information Technology Support Analysts. The information for this rundown comes from respondents who completed PayScale's salary questionnaire.
Support Analyst, Information Technology (IT) Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$37,263 - $77,967
(Median)
37K
52K
64K
78K
MEDIAN: $51,828
10%
50%
75%
90%
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Support Analyst, Information Technology (IT) Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$13.19 - $30.10
(Median)
13
19
24
30
MEDIAN: $19.00
10%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Salary
$37,263 - $77,967  
   
Bonus
$0.00 - $5,209  
Profit Sharing
$150.33 - $4,894  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,427 - $77,172  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 1,874
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$16$32$48
Hourly Rate
$13.19 - $30.10  
   
Overtime
$20.31 - $45.63  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$32K$64K$96K
Bonus
$0.00 - $5,209  
   
Profit Sharing
$150.33 - $4,894  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,427 - $77,172  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 690
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Job Description for Support Analyst, Information Technology (IT)

A support information technology (IT) analyst is responsible for much of the day-to-day technical support and development in a business or corporate setting. These analysts respond to problems and complaints from other departments regarding the quality of their technological systems (such as computers and phones). In addition to solving current problems, support IT analysts develop strategies for improving technologies to avoid problems in the future or to improve technology-related performance. A typical day for a support IT analyst includes visiting sites of concern within the company and resolving any technological problems, as well as developing strategies to prevent future problems.
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Support Analyst, Information Technology (IT) Tasks
  • Troubleshoot issue requests and maintain inventory.
  • Collaborate with other IT teams on new projects.
  • Determine and execute changes to hardware, software, applications, or systems.

Common Career Paths for Support Analyst, Information Technology (IT)

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Information Technology Support Analysts who go on to become Information Technology Directors may see their salaries climb quite a bit. Median pay for Information Technology Directors is $100K annually. An Information Technology Manager role is the most common promotion for Information Technology Support Analysts moving up the ladder, and pay for the position tends to be around the $76K mark. Another typical, albeit less common, transition for Information Technology Support Analysts is an Information Technology Specialist position, where earnings are usually $48K.

Support Analyst, Information Technology (IT) Job Listings

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Popular Skills for Support Analyst, Information Technology (IT)

Survey participants wield an impressively varied skill set on the job. Most notably, skills in Project Management, Information Technology Support, Data Analysis, and Systems Troubleshooting are correlated to pay that is above average, with boosts of 15 percent, 5 percent, 4 percent, and 4 percent, respectively. Skills that seem to negatively impact pay include Help Desk / Desktop Support, Computer Hardware Technician, and Troubleshooting. For most people, competency in Help Desk / Desktop Support indicates knowledge of Computer Hardware Technician and Help Desk / Desktop Support. A tool kit that includes Information Technology Support also typically contains Systems Troubleshooting and Help Desk / Desktop Support.

Pay by Experience Level for Support Analyst, Information Technology (IT)

Median of all compensation (including tips, bonus, and overtime) by years of experience.
Information Technology Support Analysts with more experience do not necessarily bring home bigger paychecks. In fact, experience in this field tends to impact compensation minimally. Salaries for the relatively untried average out to around $45K, but survey participants with five to 10 years of experience earn a significantly higher median of $52K. After working for 10 to 20 years, Information Technology Support Analysts make a median salary of $58K. Folks who have racked up more than 20 years in the field report incomes that aren't that much higher than less experienced individuals' earnings; the veterans make just $62K on average. More than half of respondents report having between one and nine years of experience in this field. Experienced employees who have 10-20 years of experience make up just under one in four of the workforce; inexperienced individuals who have been working for less than one year comprise fewer than one in twenty, and senior people with more than 20 years under their belt fill out the remaining less than one-tenth.

Pay Difference By Location

San Francisco
up arrow 30%
up arrow 29%
Los Angeles
up arrow 22%
Washington
up arrow 18%
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Denver
up arrow 14%
Charlotte
up arrow 3%
up arrow 2%
up arrow 1%
Philadelphia
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National Average
$50,000
Minneapolis
up arrow 3%
up arrow 4%
Portland
up arrow 4%
up arrow 9%
Larger circles over a city indicate a job is popular in that location.
Information Technology Support Analysts will find that San Francisco offers an impressive pay rate, one which exceeds the national average by 30 percent. New York, Los Angeles, Washington, and Houston also offer top salaries for Information Technology Support Analysts. Workers in these cities can expect to earn about 29 percent, 22 percent, 18 percent, and 17 percent more, respectively. Raleigh is home to the smallest salaries in the field, lagging the national average by 9 percent. Not at the bottom but still paying below the median are employers in Dallas and Portland (4 percent less).

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Experience Affects Support Analyst, Information Technology (IT) Salaries

National Average
$50,000

Skills That Affect Support Analyst, Information Technology (IT) Salaries

Data Analysis
up arrow 4%
Systems Troubleshooting
up arrow 2%
SQL
up arrow 1%
National Average
$50,000
Software Knowledge
up arrow 1%
Network Support
up arrow 2%
Help Desk / Desktop Support (Tier 2)
up arrow 3%

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 586 votes.

Gender

Female
25%
female alumni
 
Male
75%
male alumni

Years of Experience

Less than 1 year
4%
1-4 years
39%
5-9 years
28%
10-19 years
23%
20 years or more
6%

Common Health Benefits

medical benefits Medical: 85% dental benefits Dental: 77%
vision benefits Vision: 64% employee benefits None: 13%