Browse Categories

Support Analyst, Information Technology (IT) Salary

Information Technology Support Analysts in the United States take home an average $52K annually. Including potential for bonuses and profit sharing — peaking near $6K and $5K, respectively — total cash payment to Information Technology Support Analysts can bottom out near $34K or peak near $77K depending on individual performance. The most influential factor affecting pay for this group is the specific employer, though geography and years of experience have a (lesser) impact as well. Most Information Technology Support Analysts report high levels of job satisfaction. Most Information Technology Support Analysts survey respondents are men (75 percent). Medical benefits are awarded to most, and a strong majority earn dental coverage. The numbers in this rundown were provided by PayScale's salary survey participants.
$37,114 - $78,221
(Median)
37K
52K
64K
78K
MEDIAN: $51,901
10%
50%
75%
90%

Add this chart to your site: 640px    300px

$13.20 - $30.10
(Median)
13
19
24
30
MEDIAN: $19.00
10%
50%
75%
90%

Add this chart to your site: 640px    300px

Show Annual Salary Show Hourly Rate

National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$27K$54K$81K
Salary
$37,114 - $78,221  
   
Bonus
$0.00 - $5,723  
Profit Sharing
$149.67 - $4,932  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,590 - $77,354  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 1,852
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$15$30$45
Hourly Rate
$13.20 - $30.10  
   
Overtime
$20.59 - $44.96  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$30K$60K$90K
Bonus
$0.00 - $5,723  
   
Profit Sharing
$149.67 - $4,932  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,590 - $77,354  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 679
United States (change)

Job Description for Support Analyst, Information Technology (IT)

A support information technology (IT) analyst is responsible for much of the day-to-day technical support and development in a business or corporate setting. These analysts respond to problems and complaints from other departments regarding the quality of their technological systems (such as computers and phones). In addition to solving current problems, support IT analysts develop strategies for improving technologies to avoid problems in the future or to improve technology-related performance. A typical day for a support IT analyst includes visiting sites of concern within the company and resolving any technological problems, as well as developing strategies to prevent future problems.

Read More...

Support Analyst, Information Technology (IT) Tasks

  • Troubleshoot issue requests and maintain inventory.
  • Collaborate with other IT teams on new projects.
  • Determine and execute changes to hardware, software, applications, or systems.

Common Career Paths for Support Analyst, Information Technology (IT)


Add this chart to your site:   640px 640px    300px 300px


Information Technology Support Analysts' salaries may rise greatly for those who assume a higher-end position such as an Information Technology Director. The average Information Technology Director bring home $100K per year. Going from Information Technology Support Analyst to Information Technology Manager is the transition that occurs most often in this field, where the paychecks are $76K. Many others choose to work as Information Technology Specialists, where pay is typically $48K.

Support Analyst, Information Technology (IT) Job Listings

Search for more jobs:

Popular Employer Salaries for Support Analyst, Information Technology (IT)


Wake Technical Community College doles out the lowest salaries in town — median pay is $37K — not to mention workers can only make as much as $48K and scope of pay is rather limited.

Popular Skills for Support Analyst, Information Technology (IT)


Information Technology Support Analysts seem to wield many skills on the job. Most notably, skills in Project Management, Information Technology Support, Data Analysis, and Systems Troubleshooting are correlated to pay that is above average, with boosts between 4 percent and 16 percent. At the other end of the pay range are skills like Help Desk / Desktop Support, Computer Hardware Technician, and Troubleshooting. Most people familiar with Information Technology Support also know Help Desk / Desktop Support and Systems Troubleshooting. For most people, competency in Help Desk / Desktop Support indicates knowledge of Computer Hardware Technician and Help Desk / Desktop Support.

Pay by Experience Level for Support Analyst, Information Technology (IT)

Median of all compensation (including tips, bonus, and overtime) by years of experience.


More years of relevant experience do not necessarily translate to higher paychecks. Salaries for the relatively untried average out to around $45K, but survey participants with five to 10 years of experience earn a significantly higher median of $52K. The average pay reported by folks with 10 to 20 years of experience is around $58K. Information Technology Support Analysts with more than 20 years of experience report incomes that are only modestly higher; the median for these old hands hovers around $60K.

Pay Difference by Location


San Francisco offers some of the highest pay in the country for Information Technology Support Analysts, 30 percent above the national average. Information Technology Support Analysts can also look forward to large paychecks in cities like New York (+26 percent), Los Angeles (+24 percent), Houston (+23 percent), and Seattle (+16 percent). The smallest paychecks in the market, 14 percent south of the national average, can be found in Pittsburgh. A couple other locations with smaller-than-average paychecks include Raleigh (10 percent lower) and Dallas (7 percent lower).

Related Job Salaries

Experience Affects Support Analyst, Information Technology (IT) Salaries




National Average
$50,000


Skills That Affect Support Analyst, Information Technology (IT) Salaries



Data Analysis
up arrow 4%

Systems Troubleshooting
up arrow 2%

Software Knowledge
up arrow 1%

SQL
up arrow 1%

National Average
$50,000

Network Support
up arrow 2%

Help Desk / Desktop Support (Tier 2)
up arrow 3%

Network Management / Administration
up arrow 3%

Microsoft Office
up arrow 4%






Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 534 votes.

Gender

Female
25 %
Male
75 %

Years of Experience

Less than 1 year
4%
1-4 years
39%
5-9 years
27%
10-19 years
23%
20 years or more
6%

Common Health Benefits

medical benefits Medical: 85% dental benefits Dental: 77%
vision benefits Vision: 65% employee benefits None: 13%