Support Analyst, Information Technology (IT) Salary (United States)

IT Support Analysts in the United States typically take home $50,049 annually. The pay spectrum stretches from $33,427 to $77,172 per year. Overall cash allowance, which can include more than $5,209 from bonuses and close to $4,894 from profit sharing—generally runs from $37,263 to $77,967. Location and years of experience each impact pay for this group, with the former having the largest influence. Benefits are plentiful in this line of work; most people have both medical and dental plans, and more than half have vision insurance. Making up 75 percent of the field, male IT Support Analysts greatly outnumber their female counterparts. Job satisfaction for IT Support Analysts is high. This snapshot results from replies to PayScale's salary survey.
Support Analyst, Information Technology (IT) Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$37,263 - $77,967
(Median)
37K
52K
64K
78K
MEDIAN: $51,828
10%
50%
75%
90%
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Support Analyst, Information Technology (IT) Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$13.19 - $30.10
(Median)
13
19
24
30
MEDIAN: $19.00
10%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Salary
$37,263 - $77,967  
   
Bonus
$0.00 - $5,209  
Profit Sharing
$150.33 - $4,894  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,427 - $77,172  
PayScale
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 1,874
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$16$32$48
Hourly Rate
$13.19 - $30.10  
   
Overtime
$20.31 - $45.63  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$32K$64K$96K
Bonus
$0.00 - $5,209  
   
Profit Sharing
$150.33 - $4,894  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,427 - $77,172  
PayScale
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 690
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Job Description for Support Analyst, Information Technology (IT)

A support information technology (IT) analyst is responsible for much of the day-to-day technical support and development in a business or corporate setting. These analysts respond to problems and complaints from other departments regarding the quality of their technological systems (such as computers and phones). In addition to solving current problems, support IT analysts develop strategies for improving technologies to avoid problems in the future or to improve technology-related performance. A typical day for a support IT analyst includes visiting sites of concern within the company and resolving any technological problems, as well as developing strategies to prevent future problems.
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Support Analyst, Information Technology (IT) Tasks
  • Troubleshoot issue requests and maintain inventory.
  • Collaborate with other IT teams on new projects.
  • Determine and execute changes to hardware, software, applications, or systems.

Common Career Paths for Support Analyst, Information Technology (IT)

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For IT Support Analysts, career progression may result in a considerable increase in compensation. Typically, an IT Director, an upper-level role, can earn an extra $49,998 annually than those further down the career ladder. With an annual $26K increase in salary, an Information Technology (IT) Manager is the most common role for IT Support Analysts to subsequently assume on their way up the ladder. Transitioning into an Information Technology Specialist role—which actually slashes pay by $1,906—is also typical for IT Support Analysts, though less common by comparison.

Support Analyst, Information Technology (IT) Job Listings

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Popular Skills for Support Analyst, Information Technology (IT)

IT Support Analysts report using a large range of skills on the job. Most notably, skills in Project Management, Information Technology (IT) Support, Data Analysis, and Systems Troubleshooting are correlated to pay that is above average, with boosts of 15 percent, 5 percent, 4 percent, and 4 percent, respectively. Skills that pay less than market rate include Help Desk / Desktop Support, Computer Hardware Technician, and Troubleshooting. It is often found that people who know Information Technology (IT) Support are also skilled in Systems Troubleshooting and Help Desk / Desktop Support. For most people, competency in Help Desk / Desktop Support (Tier 2) indicates knowledge of Computer Hardware Technician and Help Desk / Desktop Support.

Pay by Experience Level for Support Analyst, Information Technology (IT)

Median of all compensation (including tips, bonus, and overtime) by years of experience.
For IT Support Analysts, experience in the field does not tend to play a major role in salary decisions; in general, pay does not go up drastically with more experience, and earnings grow incrementally instead. At career start, salaries are typically $45K, which grows to $53K after five to 10 years. Those who spend a decent amount of time in this profession—one to two decades—usually make about $58K. As IT Support Analysts reach 20 years on the job, salary increases slow down a bit, averaging $62K. Experienced employees who have 10-20 years of experience make up 23 percent of the workforce; inexperienced individuals who have been working for less than one year comprise less than five, and senior people with more than 20 years under their belt fill out the remaining 6 percent. Age distribution in this workforce is concentrated between one and nine years of experience; more than half of respondents fall in this range.

Pay Difference By Location

San Francisco
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Los Angeles
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Washington
up arrow 18%
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Denver
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Charlotte
up arrow 3%
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Philadelphia
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National Average
$50,000
Minneapolis
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Portland
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up arrow 9%
Larger circles over a city indicate a job is popular in that location.
San Francisco is home to an above-average pay rate for IT Support Analysts, 30 percent higher than the national average. Other big spenders include New York, Los Angeles, Washington, and Houston, top-paying cities where IT Support Analysts see paychecks higher than average (+29 percent, +22 percent, +18 percent, and +17 percent). Those in the field find the lowest salaries in Raleigh, 9 percent below the national average. Workers in Dallas and Portland earn salaries that trail the national average for those in this profession (-4 percent and -4 percent).

Related Job Salaries

Experience Affects Support Analyst, Information Technology (IT) Salaries

National Average
$50,000

Skills That Affect Support Analyst, Information Technology (IT) Salaries

Data Analysis
up arrow 4%
Systems Troubleshooting
up arrow 2%
SQL
up arrow 1%
National Average
$50,000
Software Knowledge
up arrow 1%
Network Support
up arrow 2%
Help Desk / Desktop Support (Tier 2)
up arrow 3%

Job Satisfaction

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Highly satisfied
Rated 4 out of 5 based on 586 votes.

Gender

Female
25%
female alumni
 
Male
75%
male alumni

Years of Experience

Less than 1 year
4%
1-4 years
39%
5-9 years
28%
10-19 years
23%
20 years or more
6%

Common Health Benefits

medical benefits Medical: 85% dental benefits Dental: 77%
vision benefits Vision: 64% employee benefits None: 13%
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