Support Analyst, Information Technology (IT) Salary

Information Technology Support Analysts in the United States pull down an average of $52K annually. Cash earnings for Information Technology Support Analysts — including $7K in bonuses and $6K in profit sharing proceeds near the top of the pay scale — generally stretch from $34K to $79K depending on individual performance. Compensation for this group is mainly affected by the company, but geography and tenure are influential factors as well. Most Information Technology Support Analysts like their work and job satisfaction is high. Most enjoy medical while a strong majority get dental coverage. Vision coverage is also available to the greater part. Male Information Technology Support Analysts are far more common among survey respondents than their female counterparts, who typically comprise less than one-third of the field. The figures in this overview were provided by individuals who took PayScale's salary questionnaire.

$37,093 - $79,582
(Median)
$37K
$52K
$80K
MEDIAN: $52,226
10%
50%
90%

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$14.09 - $30.47
(Median)
$14
$20
$30
MEDIAN: $19.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$27K$54K$81K
Salary
$37,093 - $79,582  
   
Bonus
$0.00 - $6,564  
Profit Sharing
$153.19 - $5,510  
Commission
$5,300  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$34,030 - $79,251  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 2,002
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$16$32$48
Hourly Rate
$14.09 - $30.47  
   
Hourly Tips
$1.55  
Overtime
$20.89 - $45.44  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$32K$64K$96K
Bonus
$0.00 - $6,564  
   
Commission
$5,300  
Profit Sharing
$153.19 - $5,510  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$34,030 - $79,251  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 746
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Job Description for Support Analyst, Information Technology (IT)

A support information technology (IT) analyst is responsible for much of the day-to-day technical support and development in a business or corporate setting. These analysts respond to problems and complaints from other departments regarding the quality of their technological systems (such as computers and phones). In addition to solving current problems, support IT analysts develop strategies for improving technologies to avoid problems in the future or to improve technology-related performance. A typical day for a support IT analyst includes visiting sites of concern within the company and resolving any technological problems, as well as developing strategies to prevent future problems.

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Support Analyst, Information Technology (IT) Tasks

  • Troubleshoot issue requests and maintain inventory.
  • Collaborate with other IT teams on new projects.
  • Determine and execute changes to hardware, software, applications, or systems.

Common Career Paths for Support Analyst, Information Technology (IT)


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Information Technology Support Analysts who go on to become Information Technology Directors may see their salaries climb quite a bit. Median pay for Information Technology Directors is $102K annually. The most common promotion for Information Technology Support Analysts is Information Technology Manager, a position that typically pays $77K annually. Another standard transition for Information Technology Support Analysts seeking advancement is to assume an Information Technology Specialist role, where pay is often $48K.

Support Analyst, Information Technology (IT) Job Listings

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Popular Employer Salaries for Support Analyst, Information Technology (IT)


Information Technology Support Analysts flock to Hewlett-Packard Company for generous paychecks, where average earnings of $64K lead the pack in compensation; however, Hewlett-Packard Company also provides employees with a wide spectrum of compensation ranging from $34K at one end to $121K at the other end.

With a median salary of $37K, Wake Technical Community College provides Information Technology Support Analysts with the lowest pay in their field; moreover, earnings are capped at only $48K, limiting employee salary growth.

Popular Skills for Support Analyst, Information Technology (IT)


Survey results imply that Information Technology Support Analysts deploy a deep pool of skills on the job. Most notably, skills in Project Management, Data Analysis, SQL, and Information Technology Support are correlated to pay that is above average, with boosts between 6 percent and 19 percent. At the other end of the pay range are skills like Help Desk / Desktop Support, Computer Hardware Technician, and Windows Support. People who know Information Technology Support usually also know Systems Troubleshooting, Help Desk / Desktop Support, and Computer Hardware Technician. Most people skilled in Help Desk / Desktop Support are similarly competent in Computer Hardware Technician.

Pay by Experience Level for Support Analyst, Information Technology (IT)

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Information Technology Support Analysts do not generally earn higher incomes from more experience in the field. Respondents with less than five years' experience take home $46K on average. In contrast, those who have been around for five to 10 years earn a noticeably higher average of $52K. On average, Information Technology Support Analysts make $59K following one to two decades on the job. Respondents who claim more than 20 years of experience may encounter pay that doesn't quite reflect their extensive experience; these veterans report a median income of around $61K.

Pay Difference by Location

National Average: $50,620

Larger city markers indicate a job is popular in that location.

For Information Technology Support Analysts, working in the bustling city of Houston has its advantages, including an above-average pay rate. Information Technology Support Analysts can also look forward to large paychecks in cities like San Francisco (+31 percent), Charlotte (+29 percent), Los Angeles (+19 percent), and Seattle (+16 percent). The lowest-paying market is Raleigh, which sits 18 percent below the national average. Minneapolis and Chicago are a couple other places where companies are known to pay below the median — salaries are 4 percent lower and 3 percent lower, respectively.

Support Analyst, Information Technology (IT) Reviews

What is it like working as a Support Analyst, Information Technology (IT)?

Support Analyst, Information Technology (IT) in Los Angeles:
"Overall Great With Hectic Seasons."
Pros: The small team overseeing the Service Desk at the Master's College has a way of solving things with great amounts of communication. Knowledgeable staff helps to keep the pressure down greatly. All are seeking to improve current systems instead of simply firefighting issues.
Cons: Sometimes seasons of increased volumes of tickets that can be expected are still not adequately prepared for. This creates a high-stress environment where certain issues can be avoided. This is something that has been changing for the better recently, however.

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Experience Affects Support Analyst, Information Technology (IT) Salaries




National Average
$51,000


Skills That Affect Support Analyst, Information Technology (IT) Salaries



SQL
up arrow 6%

Information Technology (IT) Support
up arrow 2%

Software Knowledge
up arrow 1%

Systems Troubleshooting
0%

National Average
$51,000

Help Desk / Desktop Support (Tier 2)
up arrow 3%

Microsoft Office
up arrow 3%

Network Support
up arrow 4%

Windows Operating System General Use
up arrow 4%






Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 466 votes.

Gender

Female
23 %
Male
77 %

Years of Experience

Less than 1 year
5%
1-4 years
41%
5-9 years
26%
10-19 years
21%
20 years or more
7%

Common Health Benefits

medical benefits
Medical: 85%
dental benefits
Dental: 78%
medical benefits
Vision: 67%
dental benefits
None: 13%
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