Support Analyst, Information Technology (IT) Salary

Information Technology Support Analysts in the United States can expect to earn an average of $52K annually. Including potential for bonuses and profit sharing — peaking near $6K and $5K, respectively — total cash payment to Information Technology Support Analysts can bottom out near $34K or peak near $78K depending on individual performance. Compensation for this group is mainly affected by the particular firm, but geography and tenure are influential factors as well. The majority of Information Technology Support Analysts claim high levels of job satisfaction. Most report receiving medical coverage from their employers and a strong majority collect dental insurance. Male Information Technology Support Analysts are far more common among survey respondents than their female counterparts, who typically comprise less than one-third of the field. The information for this rundown comes from respondents who completed PayScale's salary questionnaire.

$36,967 - $78,125
(Median)
$37K
$52K
$78K
MEDIAN: $51,956
10%
50%
90%

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$13.32 - $30.52
(Median)
$13
$20
$31
MEDIAN: $19.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$27K$54K$81K
Salary
$36,967 - $78,125  
   
Bonus
$0.00 - $5,903  
Profit Sharing
$151.70 - $5,057  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,652 - $77,687  
Country: United States | Currency: USD | Updated: 1 Apr 2015 | Individuals Reporting: 1,838
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$16$32$48
Hourly Rate
$13.32 - $30.52  
   
Overtime
$20.51 - $45.09  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$32K$64K$96K
Bonus
$0.00 - $5,903  
   
Profit Sharing
$151.70 - $5,057  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,652 - $77,687  
Country: United States | Currency: USD | Updated: 1 Apr 2015 | Individuals Reporting: 683

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Job Description for Support Analyst, Information Technology (IT)

A support information technology (IT) analyst is responsible for much of the day-to-day technical support and development in a business or corporate setting. These analysts respond to problems and complaints from other departments regarding the quality of their technological systems (such as computers and phones). In addition to solving current problems, support IT analysts develop strategies for improving technologies to avoid problems in the future or to improve technology-related performance. A typical day for a support IT analyst includes visiting sites of concern within the company and resolving any technological problems, as well as developing strategies to prevent future problems.

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Support Analyst, Information Technology (IT) Tasks

  • Troubleshoot issue requests and maintain inventory.
  • Collaborate with other IT teams on new projects.
  • Determine and execute changes to hardware, software, applications, or systems.

Support Analyst, Information Technology (IT) Job Listings

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Popular Employer Salaries for Support Analyst, Information Technology (IT)


Earnings fall especially short at Wake Technical Community College, where the median salary of $37K is the lowest in the field, 79 percent less than the top paying company.

Popular Skills for Support Analyst, Information Technology (IT)


Information Technology Support Analysts report using a large range of skills on the job. Most notably, skills in Project Management, Data Analysis, Information Technology Support, and Systems Troubleshooting are correlated to pay that is above average, with boosts between 5 percent and 17 percent. At the other end of the pay range are skills like Help Desk / Desktop Support, Computer Hardware Technician, and Troubleshooting. Most people experienced in Information Technology Support also know Help Desk / Desktop Support and Systems Troubleshooting. Those familiar with Help Desk / Desktop Support also tend to know Computer Hardware Technician and Help Desk / Desktop Support.

Pay by Experience Level for Support Analyst, Information Technology (IT)

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For many Information Technology Support Analysts, extensive experience does not lead to significantly more money. Workers with less than five years' experience earn around $46K on average, and those who have five to 10 years under their belts see a higher median salary of $52K. Information Technology Support Analysts bring in $59K after working for 10 to 20 years. Information Technology Support Analysts who have stuck around for more than two decades see earnings that are only slightly higher than those of folks who have worked for 10 to 20 years; the more senior group makes around $61K on average.

Pay Difference by Location


For Information Technology Support Analysts, busy San Francisco offers a higher-than-average pay rate, 33 percent above the national average. Information Technology Support Analysts can also look forward to large paychecks in cities like Houston (+29 percent), New York (+21 percent), Los Angeles (+20 percent), and Seattle (+15 percent). Pittsburgh ranks last in the field for pay, reporting salaries 14 percent below the national average. A couple other locations with smaller-than-average paychecks include Raleigh (12 percent lower) and Dallas (6 percent lower).

Related Job Salaries

United States (change)

Experience Affects Support Analyst, Information Technology (IT) Salaries




National Average
$50,000


Skills That Affect Support Analyst, Information Technology (IT) Salaries




Systems Troubleshooting
up arrow 3%

Software Knowledge
up arrow 2%

SQL
up arrow 2%

National Average
$50,000

Help Desk / Desktop Support (Tier 2)
up arrow 3%

Network Support
up arrow 3%

Microsoft Office
up arrow 4%

Network Management / Administration
up arrow 4%






Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 515 votes.

Gender

Female
25 %
Male
75 %

Years of Experience

Less than 1 year
4%
1-4 years
40%
5-9 years
27%
10-19 years
23%
20 years or more
6%

Common Health Benefits

medical benefits Medical: 85% dental benefits Dental: 77%
vision benefits Vision: 66% employee benefits None: 13%