The average pay for a Support Analyst, Information Technology (IT) is $51,743 per year. Most people with this job move on to other positions after 20 years in this career.
Support Analyst, Information Technology (IT) Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$36,532 - $77,938
(Median)
37K
52K
64K
78K
MEDIAN: $51,742
10%
50%
75%
90%
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Support Analyst, Information Technology (IT) Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$12.76 - $29.87
(Median)
13
15
19
24
30
MEDIAN: $19.00
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Salary
$36,532 - $77,938  
   
Bonus
$0.00 - $6,079  
Profit Sharing
$147.58 - $5,817  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,686 - $77,692  
PayScale
Country: United States | Currency: USD | Updated: 17 Apr 2014 | Individuals Reporting: 2,792
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$15$30$45
Hourly Rate
$12.76 - $29.87  
   
Overtime
$19.89 - $44.92  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$30K$60K$90K
Bonus
$0.00 - $6,079  
   
Profit Sharing
$147.58 - $5,817  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,686 - $77,692  
PayScale
Country: United States | Currency: USD | Updated: 17 Apr 2014 | Individuals Reporting: 2,792
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Job Description for Support Analyst, Information Technology (IT)
A support information technology (IT) analyst is responsible for much of the day-to-day technical support and development in a business or corporate setting. These analysts respond to problems and complaints from other departments regarding the quality of their technological systems (such as computers and phones). In addition to solving current problems, support IT analysts develop strategies for improving technologies to avoid problems in the future or to improve technology-related performance. A typical day for a support IT analyst includes visiting sites of concern within the company and resolving any technological problems, as well as developing strategies to prevent future problems.
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Support Analyst, Information Technology (IT) Tasks
  • Troubleshoot issue requests and maintain inventory.
  • Collaborate with other IT teams on new projects.
  • Determine and execute changes to hardware, software, applications, or systems.
Popular Skills for Support Analyst, Information Technology (IT)
Pay by Experience Level for Support Analyst, Information Technology (IT)
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Pay Difference By Location
San Francisco
up arrow 28%
up arrow 25%
up arrow 17%
Los Angeles
up arrow 17%
Denver
up arrow 13%
Washington
up arrow 13%
up arrow 12%
up arrow 6%
Charlotte
up arrow 5%
up arrow 4%
Philadelphia
up arrow 3%
up arrow 2%
National Average
$50,000
Boston
up arrow 7%
Pittsburgh
up arrow 18%
Larger circles over a city indicate a job is popular in that location.
Related Job Salaries

Experience Affects Support Analyst, Information Technology (IT) Salaries

National Average
$50,000

Skills That Affect Support Analyst, Information Technology (IT) Salaries

Systems Troubleshooting
up arrow 2%
National Average
$50,000
Software Knowledge
up arrow 1%
Help Desk / Desktop Support (Tier 2)
up arrow 2%
Microsoft Office
up arrow 2%
Network Support
up arrow 2%
Microsoft Active Directory
up arrow 4%
Job Satisfaction
Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 594 votes.
Gender
Female
26%
female alumni
 
Male
74%
male alumni
Years of Experience
Less than 1 year
4%
1-4 years
38%
5-9 years
28%
10-19 years
24%
20 years or more
6%
Common Health Benefits
medical benefits Medical: 85% dental benefits Dental: 77%
vision benefits Vision: 63% employee benefits None: 12%
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