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Support Analyst, Information Technology (IT) Salary

Average Information Technology Support Analysts in the United States make around $52K per year. Overall cash earnings for Information Technology Support Analysts stretch from $34K on the lower end to $78K near the top, and the heftiest packages can encompass around $6K from bonuses and $5K from profit sharing. The most important factor affecting compensation for this group is the particular firm, followed by the particular city and tenure. Job satisfaction is high and work is enjoyable for most Information Technology Support Analysts. Making up 76 percent of those who took the survey, male Information Technology Support Analysts greatly outnumber their female counterparts. Medical benefits are awarded to a large number, and a fair number earn dental coverage. The data for this snapshot was collected from individuals who took PayScale's salary survey.

$37,185 - $78,261
(Median)
$37K
$52K
$78K
MEDIAN: $52,031
10%
50%
90%

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$13.54 - $30.55
(Median)
$14
$20
$31
MEDIAN: $19.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$27K$54K$81K
Salary
$37,185 - $78,261  
   
Bonus
$0.00 - $5,881  
Profit Sharing
$151.01 - $4,966  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,822 - $77,790  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 1,848
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$16$32$48
Hourly Rate
$13.54 - $30.55  
   
Overtime
$20.71 - $45.26  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$32K$64K$96K
Bonus
$0.00 - $5,881  
   
Profit Sharing
$151.01 - $4,966  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,822 - $77,790  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 681

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Job Description for Support Analyst, Information Technology (IT)

A support information technology (IT) analyst is responsible for much of the day-to-day technical support and development in a business or corporate setting. These analysts respond to problems and complaints from other departments regarding the quality of their technological systems (such as computers and phones). In addition to solving current problems, support IT analysts develop strategies for improving technologies to avoid problems in the future or to improve technology-related performance. A typical day for a support IT analyst includes visiting sites of concern within the company and resolving any technological problems, as well as developing strategies to prevent future problems.

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Support Analyst, Information Technology (IT) Tasks

  • Troubleshoot issue requests and maintain inventory.
  • Collaborate with other IT teams on new projects.
  • Determine and execute changes to hardware, software, applications, or systems.

Common Career Paths for Support Analyst, Information Technology (IT)


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Information Technology Support Analysts sometimes assume positions such as Information Technology Directors. That role pays $101K per year on average. An Information Technology Manager role is the most common promotion for Information Technology Support Analysts moving up the ladder, and pay for the position tends to be around the $76K mark. Another typical, albeit less common, transition for Information Technology Support Analysts is an Information Technology Specialist position, where earnings are usually $48K.

Support Analyst, Information Technology (IT) Job Listings

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Popular Employer Salaries for Support Analyst, Information Technology (IT)


Relative to other names in the field, compensation is very low at Wake Technical Community College — the median salary comes to just $37K, 76 percent lower than the top payer.

Popular Skills for Support Analyst, Information Technology (IT)


Information Technology Support Analysts seem to exploit a large range of skills on the job. Most notably, skills in Project Management, Data Analysis, Information Technology Support, and Systems Troubleshooting are correlated to pay that is above average, with boosts between 5 percent and 16 percent. Skills that seem to negatively impact pay include Help Desk / Desktop Support, Computer Hardware Technician, and Troubleshooting. Most people experienced in Help Desk / Desktop Support also know Computer Hardware Technician and Help Desk / Desktop Support. People who know Information Technology Support usually also know Help Desk / Desktop Support and Systems Troubleshooting.

Pay by Experience Level for Support Analyst, Information Technology (IT)

Median of all compensation (including tips, bonus, and overtime) by years of experience.


More years of relevant experience do not necessarily translate to higher paychecks. Relatively untried employees who have fewer than five years of experience earn around $45K on average. People who have worked for five to 10 years can expect a higher median salary of $52K. People with 10 to 20 years of experience make an average of about $59K in this role. Information Technology Support Analysts who have stuck around for more than two decades see earnings that are only slightly higher than those of folks who have worked for 10 to 20 years; the more senior group makes around $61K on average.

Pay Difference by Location


San Francisco offers some of the highest pay in the country for Information Technology Support Analysts, 32 percent above the national average. Information Technology Support Analysts will also find cushy salaries in Houston (+28 percent), Los Angeles (+19 percent), New York (+17 percent), and Seattle (+14 percent). Trailing the national average by 10 percent, Raleigh is the market with the smallest paychecks. A couple other locations with smaller-than-average paychecks include Dallas (6 percent lower) and Portland (5 percent lower).

Related Job Salaries

United States (change)

Experience Affects Support Analyst, Information Technology (IT) Salaries




National Average
$50,000


Skills That Affect Support Analyst, Information Technology (IT) Salaries




Systems Troubleshooting
up arrow 3%

Software Knowledge
up arrow 2%

SQL
up arrow 2%

National Average
$50,000

Help Desk / Desktop Support (Tier 2)
up arrow 3%

Network Support
up arrow 3%

Microsoft Office
up arrow 4%

Network Management / Administration
up arrow 4%






Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 504 votes.

Gender

Female
24 %
Male
76 %

Years of Experience

Less than 1 year
4%
1-4 years
40%
5-9 years
27%
10-19 years
23%
20 years or more
6%

Common Health Benefits

medical benefits Medical: 85% dental benefits Dental: 77%
vision benefits Vision: 67% employee benefits None: 12%
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