A support information technology (IT) analyst is responsible for much of the day-to-day technical support and development in a business or corporate setting. These analysts respond to problems and complaints from other departments regarding the quality of their technological systems (such as computers and phones). In addition to solving current problems, support IT analysts develop strategies for improving technologies to avoid problems in the future or to improve technology-related performance. A typical day for a support IT analyst includes visiting sites of concern within the company and resolving any technological problems, as well as developing strategies to prevent future problems.
Support Analyst, Information Technology (IT) Tasks
Troubleshoot issue requests and maintain inventory.
Collaborate with other IT teams on new projects.
Determine and execute changes to hardware, software, applications, or systems.