Support Analyst, Information Technology (IT) Salary

Information Technology Support Analysts in the United States can expect wages of $52K annually on average. Cash earnings for Information Technology Support Analysts — including $6K in bonuses and $5K in profit sharing proceeds near the top of the pay scale — generally stretch from $34K to $78K depending on individual performance. The most important factor affecting compensation for this group is the particular firm, followed by geography and tenure. Job satisfaction for Information Technology Support Analysts is high. Most enjoy medical while a strong majority get dental coverage. Vision coverage is also available to a majority. Most Information Technology Support Analysts survey respondents are men (76 percent). The information for this snapshot was generated by responses to the PayScale salary survey.

$37,215 - $78,782
(Median)
$37K
$52K
$79K
MEDIAN: $51,958
10%
50%
90%

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$13.72 - $30.30
(Median)
$14
$20
$30
MEDIAN: $19.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$27K$54K$81K
Salary
$37,215 - $78,782  
   
Bonus
$0.00 - $5,970  
Profit Sharing
$151.01 - $5,081  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$34,002 - $78,322  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 1,878
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$16$32$48
Hourly Rate
$13.72 - $30.30  
   
Overtime
$20.58 - $45.70  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$32K$64K$96K
Bonus
$0.00 - $5,970  
   
Profit Sharing
$151.01 - $5,081  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$34,002 - $78,322  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 685
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Job Description for Support Analyst, Information Technology (IT)

A support information technology (IT) analyst is responsible for much of the day-to-day technical support and development in a business or corporate setting. These analysts respond to problems and complaints from other departments regarding the quality of their technological systems (such as computers and phones). In addition to solving current problems, support IT analysts develop strategies for improving technologies to avoid problems in the future or to improve technology-related performance. A typical day for a support IT analyst includes visiting sites of concern within the company and resolving any technological problems, as well as developing strategies to prevent future problems.

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Support Analyst, Information Technology (IT) Tasks

  • Troubleshoot issue requests and maintain inventory.
  • Collaborate with other IT teams on new projects.
  • Determine and execute changes to hardware, software, applications, or systems.

Common Career Paths for Support Analyst, Information Technology (IT)


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Information Technology Support Analysts who transition into an Information Technology Director role may receive large pay increases as the latter position pays an average $101K per year. Information Technology Managers or Information Technology Project Managers are common next-step roles for Information Technology Support Analysts moving up in their careers; annual pay for Information Technology Managers is $26K higher on average, and it's $35K higher for Information Technology Project Managers.

Support Analyst, Information Technology (IT) Job Listings

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Popular Employer Salaries for Support Analyst, Information Technology (IT)


Hewlett-Packard Company does shell out the biggest paychecks — the median in that office is $64K — but the company pay scale is greatly mixed, meaning that workers on the low end may earn only $34K while workers on the upper end may rake in up to $121K.

Employees at Wake Technical Community College take home the smallest paychecks, and $37K is the median salary. Furthermore, range in pay is narrow, with salaries starting at $31K and quickly nearing the top at only $48K.

Popular Skills for Support Analyst, Information Technology (IT)


Survey respondents exploit a significant toolbox of skills in their work. Most notably, skills in Data Analysis, Information Technology Support, SQL, and Systems Troubleshooting are correlated to pay that is above average. At the other end of the pay range are skills like Help Desk / Desktop Support, Computer Hardware Technician, and Windows Support. Most people experienced in Help Desk / Desktop Support also know Computer Hardware Technician and Help Desk / Desktop Support. Most people skilled in Information Technology Support are similarly competent in Help Desk / Desktop Support and Systems Troubleshooting.

Pay by Experience Level for Support Analyst, Information Technology (IT)

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Information Technology Support Analysts, level of experience appears to be a somewhat less important part of the salary calculation — more experience does not correlate to noticeably higher pay. Respondents with less than five years' experience take home $45K on average. In contrast, those who have been around for five to 10 years earn a noticeably higher average of $52K. Information Technology Support Analysts claiming one to two decades of experience make an estimated median of $59K. Individuals who have achieved more than 20 years of experience don't seem to earn much more than people who have 10 to 20 years under their belts; the more senior group reports an average income of $60K.

Pay Difference by Location


Information Technology Support Analysts will find that San Francisco offers an impressive pay rate, one which exceeds the national average by 33 percent. Information Technology Support Analysts can also look forward to large paychecks in cities like Houston (+28 percent), Los Angeles (+18 percent), New York (+17 percent), and Seattle (+12 percent). Those in the field find the lowest salaries in Raleigh, 14 percent below the national average. A couple other locations with smaller-than-average paychecks include Portland and Chicago (3 percent lower).

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Experience Affects Support Analyst, Information Technology (IT) Salaries




National Average
$50,000


Skills That Affect Support Analyst, Information Technology (IT) Salaries


Information Technology (IT) Support
up arrow 4%

SQL
up arrow 3%

Systems Troubleshooting
up arrow 1%

Software Knowledge
up arrow 1%

National Average
$50,000

Help Desk / Desktop Support (Tier 2)
up arrow 3%

Network Support
up arrow 3%

Network Management / Administration
up arrow 3%

Microsoft Office
up arrow 4%







Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 471 votes.

Gender

Female
24 %
Male
76 %

Years of Experience

Less than 1 year
4%
1-4 years
41%
5-9 years
26%
10-19 years
22%
20 years or more
6%

Common Health Benefits

medical benefits Medical: 85% dental benefits Dental: 77%
vision benefits Vision: 67% employee benefits None: 13%
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