Support Analyst, Information Technology (IT) Salary (United States)

IT Support Analysts in the United States can typically expect wages of $50,049 per year. The range in pay spans from $33,427 to $77,172 per year. Geography and experience level each impact pay for this group, with the former having the largest influence. Medical benefits are awarded to the greater part, and most earn dental coverage. Generally, women make up less than a third of all IT Support Analysts. Job satisfaction for IT Support Analysts is high. This synopsis is derived from the responses of individuals who took PayScale's salary survey.
Support Analyst, Information Technology (IT) Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$37,263 - $77,967
(Median)
37K
52K
64K
78K
MEDIAN: $51,828
10%
50%
75%
90%
Add this chart to your site: 640px    300px
Support Analyst, Information Technology (IT) Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$13.19 - $30.10
(Median)
13
19
24
30
MEDIAN: $19.00
10%
50%
75%
90%
Add this chart to your site: 640px    300px

National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Salary
$37,263 - $77,967  
   
Bonus
$0.00 - $5,209  
Profit Sharing
$150.33 - $4,894  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,427 - $77,172  
PayScale
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 1,874
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$16$32$48
Hourly Rate
$13.19 - $30.10  
   
Overtime
$20.31 - $45.63  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$32K$64K$96K
Bonus
$0.00 - $5,209  
   
Profit Sharing
$150.33 - $4,894  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,427 - $77,172  
PayScale
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 690
Is Support Analyst, Information Technology (IT) your job title? Get a personalized salary report!
Location:
United States (change)
Years in Field/Career:

Job Description for Support Analyst, Information Technology (IT)

A support information technology (IT) analyst is responsible for much of the day-to-day technical support and development in a business or corporate setting. These analysts respond to problems and complaints from other departments regarding the quality of their technological systems (such as computers and phones). In addition to solving current problems, support IT analysts develop strategies for improving technologies to avoid problems in the future or to improve technology-related performance. A typical day for a support IT analyst includes visiting sites of concern within the company and resolving any technological problems, as well as developing strategies to prevent future problems.
Read More...
Support Analyst, Information Technology (IT) Tasks
  • Troubleshoot issue requests and maintain inventory.
  • Collaborate with other IT teams on new projects.
  • Determine and execute changes to hardware, software, applications, or systems.

Common Career Paths for Support Analyst, Information Technology (IT)

Add this chart to your site:   640px 640px    300px 300px   Copy and paste this HTML:
IT Support Analysts may enjoy a sizeable increase in earnings as they climb the career ladder. For example, top-notch roles like IT Director can offer an extra $49,998 annually than lower-level jobs in the same field. IT Support Analysts go on to become Information Technology Managers more often than anything else, where paychecks are higher by $26K. IT Support Analysts will find lower salaries (-$1,906) when they move into an Information Technology Specialist role, another well-traveled path for those in this field.

Support Analyst, Information Technology (IT) Job Listings

Search for more jobs:
job title / company
location

Popular Skills for Support Analyst, Information Technology (IT)

Survey results imply that IT Support Analysts deploy a deep pool of skills on the job. Most notably, skills in Project Management, Information Technology (IT) Support, Data Analysis, and Systems Troubleshooting are correlated to pay that is above average, with boosts of 15 percent, 5 percent, 4 percent, and 4 percent, respectively. Skills that seem to negatively impact pay include Help Desk / Desktop Support, Computer Hardware Technician, and Troubleshooting. For most people, competency in Help Desk / Desktop Support (Tier 2) indicates knowledge of Computer Hardware Technician and Help Desk / Desktop Support. It is often found that people who know Information Technology (IT) Support are also skilled in Systems Troubleshooting and Help Desk / Desktop Support.

Pay by Experience Level for Support Analyst, Information Technology (IT)

Median of all compensation (including tips, bonus, and overtime) by years of experience.
Though IT Support Analysts can expect regular salary growth as they advance in their careers, experience does not seem to be a strong driver of pay increase. At career start, salaries are typically $45K, which grows to $53K after five to 10 years. Earnings total $58K after one to two decades. After 20 years in the field, IT Support Analysts see their salaries growing more slowly, eventually averaging out to $62K. Experienced employees who have 10-20 years of experience make up about one-fourth of the workforce; inexperienced individuals who have been working for less than one year comprise less than five percent, and senior people with more than 20 years under their belt fill out the remaining 6 percent. One to nine years of experience is standard for most employees in this area; more than half of respondents fit between this range.

Pay Difference By Location

San Francisco
up arrow 30%
up arrow 29%
Los Angeles
up arrow 22%
Washington
up arrow 18%
up arrow 17%
up arrow 16%
Denver
up arrow 14%
Charlotte
up arrow 3%
up arrow 2%
up arrow 1%
Philadelphia
up arrow 1%
National Average
$50,000
Minneapolis
up arrow 3%
up arrow 4%
Portland
up arrow 4%
up arrow 9%
Larger circles over a city indicate a job is popular in that location.
For IT Support Analysts, working in the bustling city of San Francisco has its advantages, including an above-average pay rate. New York, Los Angeles, Washington, and Houston are a few other cities that offer generous salaries, with IT Support Analysts earning around 29 percent, 22 percent, 18 percent, and 17 percent more than average. Those in the field find the lowest salaries in Raleigh, 9 percent below the national average. Dallas and Portland are a couple other places where companies are known to pay below the median—salaries hover around -4 percent and -4 percent, respectively.

Related Job Salaries

Experience Affects Support Analyst, Information Technology (IT) Salaries

National Average
$50,000

Skills That Affect Support Analyst, Information Technology (IT) Salaries

Data Analysis
up arrow 4%
Systems Troubleshooting
up arrow 2%
SQL
up arrow 1%
National Average
$50,000
Software Knowledge
up arrow 1%
Network Support
up arrow 2%
Help Desk / Desktop Support (Tier 2)
up arrow 3%

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 586 votes.

Gender

Female
25%
female alumni
 
Male
75%
male alumni

Years of Experience

Less than 1 year
4%
1-4 years
39%
5-9 years
28%
10-19 years
23%
20 years or more
6%

Common Health Benefits

medical benefits Medical: 85% dental benefits Dental: 77%
vision benefits Vision: 64% employee benefits None: 13%
Find Out Exactly What You Should Be Paid
Job Title:
Years in Field/Career:
Location:
United States (change)
- OR -