Support Analyst, Information Technology (IT) Salary

Information Technology Support Analysts in the United States take home an average $52K annually. Including potential for bonuses and profit sharing — peaking near $7K and $6K, respectively — total cash payment to Information Technology Support Analysts can bottom out near $34K or peak near $79K depending on individual performance. The specific employer is the biggest factor affecting pay for this group, followed by geography and years of experience. Male Information Technology Support Analysts are far more common among survey respondents than their female counterparts, who typically comprise less than one-third of the field. Most report receiving medical coverage from their employers and a strong majority collect dental insurance. Job satisfaction for Information Technology Support Analysts is high. This report is based on responses to the PayScale salary survey.

$37,093 - $79,582
(Median)
$37K
$52K
$80K
MEDIAN: $52,226
10%
50%
90%

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$14.09 - $30.47
(Median)
$14
$20
$30
MEDIAN: $19.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$27K$54K$81K
Salary
$37,093 - $79,582  
   
Bonus
$0.00 - $6,564  
Profit Sharing
$153.19 - $5,510  
Commission
$5,300  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$34,030 - $79,251  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 2,002
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$16$32$48
Hourly Rate
$14.09 - $30.47  
   
Hourly Tips
$1.55  
Overtime
$20.89 - $45.44  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$32K$64K$96K
Bonus
$0.00 - $6,564  
   
Commission
$5,300  
Profit Sharing
$153.19 - $5,510  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$34,030 - $79,251  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 746
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Job Description for Support Analyst, Information Technology (IT)

A support information technology (IT) analyst is responsible for much of the day-to-day technical support and development in a business or corporate setting. These analysts respond to problems and complaints from other departments regarding the quality of their technological systems (such as computers and phones). In addition to solving current problems, support IT analysts develop strategies for improving technologies to avoid problems in the future or to improve technology-related performance. A typical day for a support IT analyst includes visiting sites of concern within the company and resolving any technological problems, as well as developing strategies to prevent future problems.

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Support Analyst, Information Technology (IT) Tasks

  • Troubleshoot issue requests and maintain inventory.
  • Collaborate with other IT teams on new projects.
  • Determine and execute changes to hardware, software, applications, or systems.

Common Career Paths for Support Analyst, Information Technology (IT)


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At the upper end, Information Technology Support Analysts who move into an Information Technology Director role can end up with a hefty increase in pay. The average income for Information Technology Directors is a much higher $102K per year. The most common promotion for Information Technology Support Analysts is Information Technology Manager, a position that typically pays $77K annually. Another standard transition for Information Technology Support Analysts seeking advancement is to assume an Information Technology Specialist role, where pay is often $48K.

Support Analyst, Information Technology (IT) Job Listings

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Popular Employer Salaries for Support Analyst, Information Technology (IT)


Employees of Hewlett-Packard Company can expect to make the most, with the company offering a median salary of $64K; however, pay is widely dispersed from bottom to top, ranging from $34K to $121K.

Wake Technical Community College doles out the lowest salaries in town — median pay is $37K — not to mention workers can only make as much as $48K and scope of pay is rather limited.

Popular Skills for Support Analyst, Information Technology (IT)


Information Technology Support Analysts report using a large range of skills on the job. Most notably, skills in Project Management, Data Analysis, SQL, and Information Technology Support are correlated to pay that is above average, with boosts between 6 percent and 19 percent. Skills that seem to negatively impact pay include Help Desk / Desktop Support, Computer Hardware Technician, and Windows Support. Most people skilled in Information Technology Support are similarly competent in Systems Troubleshooting, Help Desk / Desktop Support, and Computer Hardware Technician. Those proficient in Help Desk / Desktop Support are, more often than not, also skilled in Computer Hardware Technician.

Pay by Experience Level for Support Analyst, Information Technology (IT)

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience and pay tend to be weakly linked for Information Technology Support Analysts — those with more experience do not necessarily bring in higher earnings. Survey participants with less than five years' experience pocket $46K on average, but those with five to 10 years of experience enjoy a much bigger median of $52K. On average, Information Technology Support Analysts make $59K following one to two decades on the job. Information Technology Support Analysts who have stuck around for more than two decades see earnings that are only slightly higher than those of folks who have worked for 10 to 20 years; the more senior group makes around $61K on average.

Pay Difference by Location

National Average: $50,620

Larger city markers indicate a job is popular in that location.

Information Technology Support Analysts will find that Houston offers an impressive pay rate, one which exceeds the national average by 33 percent. Information Technology Support Analysts can also look forward to large paychecks in cities like San Francisco (+31 percent), Charlotte (+29 percent), Los Angeles (+19 percent), and Seattle (+16 percent). Raleigh is the lowest-paying area, 18 percent south of the national average. Below-median salaries also turn up in Minneapolis and Chicago (4 percent lower and 3 percent lower, respectively).

Support Analyst, Information Technology (IT) Reviews

What is it like working as a Support Analyst, Information Technology (IT)?

Support Analyst, Information Technology (IT) in Los Angeles:
"Overall Great With Hectic Seasons."
Pros: The small team overseeing the Service Desk at the Master's College has a way of solving things with great amounts of communication. Knowledgeable staff helps to keep the pressure down greatly. All are seeking to improve current systems instead of simply firefighting issues.
Cons: Sometimes seasons of increased volumes of tickets that can be expected are still not adequately prepared for. This creates a high-stress environment where certain issues can be avoided. This is something that has been changing for the better recently, however.

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Experience Affects Support Analyst, Information Technology (IT) Salaries




National Average
$51,000


Skills That Affect Support Analyst, Information Technology (IT) Salaries



SQL
up arrow 6%

Information Technology (IT) Support
up arrow 2%

Software Knowledge
up arrow 1%

Systems Troubleshooting
0%

National Average
$51,000

Help Desk / Desktop Support (Tier 2)
up arrow 3%

Microsoft Office
up arrow 3%

Network Support
up arrow 4%

Windows Operating System General Use
up arrow 4%






Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 466 votes.

Gender

Female
23 %
Male
77 %

Years of Experience

Less than 1 year
5%
1-4 years
41%
5-9 years
26%
10-19 years
21%
20 years or more
7%

Common Health Benefits

medical benefits
Medical: 85%
dental benefits
Dental: 78%
medical benefits
Vision: 67%
dental benefits
None: 13%
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