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Support Analyst, Information Technology (IT) Salary

The average Information Technology Support Analyst in the United States earns approximately $52K annually. Including potential for bonuses and profit sharing — peaking near $6K and $5K, respectively — total cash payment to Information Technology Support Analysts can bottom out near $34K or peak near $78K depending on individual performance. This group's pay is mainly influenced by the specific employer, followed by geography and years of experience. Medical benefits are awarded to most, and a strong majority earn dental coverage. The majority of workers are highly satisfied with their job. Generally, women make up less than a third of all Information Technology Support Analysts who answered the questionnnaire. The figures in this overview were provided by individuals who took PayScale's salary questionnaire.

$37,065 - $78,312
(Median)
$37K
$52K
$78K
MEDIAN: $51,931
10%
50%
90%

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$13.55 - $30.55
(Median)
$14
$20
$31
MEDIAN: $19.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$27K$54K$81K
Salary
$37,065 - $78,312  
   
Bonus
$0.00 - $5,857  
Profit Sharing
$151.01 - $4,966  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,822 - $77,828  
Country: United States | Currency: USD | Updated: 16 May 2015 | Individuals Reporting: 1,860
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$16$32$48
Hourly Rate
$13.55 - $30.55  
   
Overtime
$20.68 - $45.39  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$32K$64K$96K
Bonus
$0.00 - $5,857  
   
Profit Sharing
$151.01 - $4,966  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,822 - $77,828  
Country: United States | Currency: USD | Updated: 16 May 2015 | Individuals Reporting: 683
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Job Description for Support Analyst, Information Technology (IT)

A support information technology (IT) analyst is responsible for much of the day-to-day technical support and development in a business or corporate setting. These analysts respond to problems and complaints from other departments regarding the quality of their technological systems (such as computers and phones). In addition to solving current problems, support IT analysts develop strategies for improving technologies to avoid problems in the future or to improve technology-related performance. A typical day for a support IT analyst includes visiting sites of concern within the company and resolving any technological problems, as well as developing strategies to prevent future problems.

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Support Analyst, Information Technology (IT) Tasks

  • Troubleshoot issue requests and maintain inventory.
  • Collaborate with other IT teams on new projects.
  • Determine and execute changes to hardware, software, applications, or systems.

Common Career Paths for Support Analyst, Information Technology (IT)


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There are some Information Technology Support Analysts — though it's uncommon — that transition into Information Technology Directors, where earnings are an average $101K annually. An Information Technology Manager role is the most common promotion for Information Technology Support Analysts moving up the ladder, and pay for the position tends to be around the $76K mark. Another typical, albeit less common, transition for Information Technology Support Analysts is an Information Technology Specialist position, where earnings are usually $48K.

Support Analyst, Information Technology (IT) Job Listings

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Popular Employer Salaries for Support Analyst, Information Technology (IT)


Salaries are easily beat at Wake Technical Community College, where median pay comes to just $37K, the lowest in the field. What's more, with base pay starting at $31K and ending at $48K, range in salary is rather small.

Popular Skills for Support Analyst, Information Technology (IT)


Survey takers working as Information Technology Support Analysts report using a large range of professional skills. Most notably, skills in Project Management, Data Analysis, Information Technology Support, and SQL are correlated to pay that is above average, with boosts between 5 percent and 17 percent. Skills that are correlated to lower pay, on the other hand, include Help Desk / Desktop Support, Computer Hardware Technician, and Windows Support. It is often found that people who know Help Desk / Desktop Support are also skilled in Computer Hardware Technician and Help Desk / Desktop Support. Those who learned Information Technology Support also tend to know Help Desk / Desktop Support and Systems Troubleshooting.

Pay by Experience Level for Support Analyst, Information Technology (IT)

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Information Technology Support Analysts, more experience in the field does not usually mean bigger paychecks. The average inexperienced worker's salary is approximately $45K, and people with five to 10 years of experience bring in more at around $52K on average. After working for 10 to 20 years, Information Technology Support Analysts make a median salary of $59K. Respondents who claim more than 20 years of experience may encounter pay that doesn't quite reflect their extensive experience; these veterans report a median income of around $61K.

Pay Difference by Location


San Francisco is home to an above-average pay rate for Information Technology Support Analysts, 33 percent higher than the national average. Information Technology Support Analysts can also look forward to large paychecks in cities like Houston (+28 percent), Los Angeles (+19 percent), New York (+16 percent), and Seattle (+14 percent). Falling short of the national average by 12 percent, the area with the worst salaries is Raleigh. Two other places where employers salaries are below the median are Portland and Dallas (5 percent lower).

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Experience Affects Support Analyst, Information Technology (IT) Salaries




National Average
$50,000


Skills That Affect Support Analyst, Information Technology (IT) Salaries




Software Knowledge
up arrow 3%

SQL
up arrow 3%

Systems Troubleshooting
up arrow 2%

National Average
$50,000

Help Desk / Desktop Support (Tier 2)
up arrow 3%

Network Support
up arrow 3%

Microsoft Office
up arrow 4%

Network Management / Administration
up arrow 4%






Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 499 votes.

Gender

Female
24 %
Male
76 %

Years of Experience

Less than 1 year
4%
1-4 years
40%
5-9 years
27%
10-19 years
23%
20 years or more
6%

Common Health Benefits

medical benefits Medical: 85% dental benefits Dental: 77%
vision benefits Vision: 67% employee benefits None: 12%
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