Support Analyst, Information Technology (IT) Salary

Information Technology Support Analysts in the United States pull down an average of $52K annually. In the world of Information Technology Support Analysts, total cash compensation can vary between $34K and $78K. Each package generally includes bonuses and profit sharing proceeds, and in exceptional cases, those amounts can reach heights of $6K and $5K, respectively. The particular firm is the biggest factor affecting pay for this group, followed by geography and years of experience. The majority of Information Technology Support Analysts claim high levels of job satisfaction. Generally, women make up less than a third of all Information Technology Support Analysts who answered the questionnnaire. Most report receiving medical coverage from their employers and a strong majority collect dental insurance. This report is based on responses to the PayScale salary survey.

$37,307 - $78,859

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$13.76 - $30.33

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$27K$54K$81K
Salary
$37,307 - $78,859  
   
Bonus
$0.00 - $5,835  
Profit Sharing
$151.01 - $5,081  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,932 - $78,375  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 1,881
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$16$32$48
Hourly Rate
$13.76 - $30.33  
   
Overtime
$20.51 - $45.66  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$32K$64K$96K
Bonus
$0.00 - $5,835  
   
Profit Sharing
$151.01 - $5,081  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,932 - $78,375  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 695
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Job Description for Support Analyst, Information Technology (IT)

A support information technology (IT) analyst is responsible for much of the day-to-day technical support and development in a business or corporate setting. These analysts respond to problems and complaints from other departments regarding the quality of their technological systems (such as computers and phones). In addition to solving current problems, support IT analysts develop strategies for improving technologies to avoid problems in the future or to improve technology-related performance. A typical day for a support IT analyst includes visiting sites of concern within the company and resolving any technological problems, as well as developing strategies to prevent future problems.

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Support Analyst, Information Technology (IT) Tasks

  • Troubleshoot issue requests and maintain inventory.
  • Collaborate with other IT teams on new projects.
  • Determine and execute changes to hardware, software, applications, or systems.

Common Career Paths for Support Analyst, Information Technology (IT)


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Information Technology Support Analysts' salaries may rise greatly for those who assume a higher-end position such as an Information Technology Director. The average Information Technology Director brings home $101K per year. The most common career progression for Information Technology Support Analysts leads to becoming an Information Technology Manager, where average pay is $76K annually. However, many Information Technology Support Analysts also opt to become Information Technology Specialists. Typically, an Information Technology Specialist brings home $48K.

Support Analyst, Information Technology (IT) Job Listings

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Popular Employer Salaries for Support Analyst, Information Technology (IT)


Information Technology Support Analysts seeking a sizable paycheck can earn the most at Hewlett-Packard Company, where the median salary comes to $64K, though the large pay difference between employees at the top ($34K) and those starting out ($121K) creates a rather diverse pay scale.

Salaries are easily beat at Wake Technical Community College, where median pay comes to just $37K, the lowest in the field. What's more, with base pay starting at $31K and ending at $48K, range in salary is rather small.

Popular Skills for Support Analyst, Information Technology (IT)


Survey participants wield an impressively varied skill set on the job. Most notably, skills in Data Analysis, Information Technology Support, SQL, and Software Knowledge are correlated to pay that is above average, with boosts between 3 percent and 6 percent. Skills that seem to negatively impact pay include Help Desk / Desktop Support, Computer Hardware Technician, and Windows Support. The majority of those who know Help Desk / Desktop Support also know Computer Hardware Technician and Help Desk / Desktop Support. Most people skilled in Information Technology Support are similarly competent in Systems Troubleshooting and Help Desk / Desktop Support.

Pay by Experience Level for Support Analyst, Information Technology (IT)

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Information Technology Support Analysts do not generally earn higher incomes from more experience in the field. Although individuals who have less than five years' experience earn $45K on average, people with five to 10 years benefit from a notably larger average of $52K. After working for 10 to 20 years, Information Technology Support Analysts make a median salary of $59K. Folks who have racked up more than 20 years in the field report incomes that aren't that much higher than less experienced individuals' earnings; the veterans make just $61K on average.

Pay Difference by Location


For Information Technology Support Analysts, working in the bustling city of San Francisco has its advantages, including an above-average pay rate. Information Technology Support Analysts can also look forward to large paychecks in cities like Houston (+29 percent), Los Angeles (+18 percent), New York (+16 percent), and Seattle (+11 percent). Trailing the national average by 15 percent, Raleigh is the market with the smallest paychecks. Portland and Chicago are a couple other places where companies are known to pay below the median — salaries are 4 percent lower and 3 percent lower, respectively.

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Experience Affects Support Analyst, Information Technology (IT) Salaries




National Average
$50,000


Skills That Affect Support Analyst, Information Technology (IT) Salaries


Information Technology (IT) Support
up arrow 4%

SQL
up arrow 3%

Software Knowledge
up arrow 2%

Systems Troubleshooting
up arrow 1%

National Average
$50,000

Help Desk / Desktop Support (Tier 2)
up arrow 3%

Network Support
up arrow 3%

Network Management / Administration
up arrow 3%

Microsoft Office
up arrow 4%







Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 466 votes.

Gender

Female
24 %
Male
76 %

Years of Experience

Less than 1 year
4%
1-4 years
41%
5-9 years
26%
10-19 years
22%
20 years or more
6%

Common Health Benefits

medical benefits Medical: 85% dental benefits Dental: 77%
vision benefits Vision: 67% employee benefits None: 13%
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