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Support Engineer, Information Technology (IT) Salary

Information Technology Support Engineers in the United States are largely men, earning an average of $57K annually. Including potential for bonuses and profit sharing, each hitting highs of $10K, total cash payment to Information Technology Support Engineers can bottom out at $36K or peak near $89K. The most important factor affecting compensation for this group is location, followed by experience level and the specific company. Medical benefits are awarded to most, and a strong majority earn dental coverage. Work is enjoyable for Information Technology Support Engineers, who typically claim high levels of job satisfaction. The data in this summary comes from the PayScale salary survey.

$38,890 - $87,663
(Median)
$39K
$57K
$88K
MEDIAN: $56,735
10%
50%
90%

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$15.46 - $35.59
(Median)
$15
$21
$36
MEDIAN: $21.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$30K$60K$90K
Salary
$38,890 - $87,663  
   
Bonus
$0.00 - $9,600  
Profit Sharing
$496.65 - $10,101  
Commission
$0.00 - $8,266  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$36,177 - $88,896  
Country: United States | Currency: USD | Updated: 16 May 2015 | Individuals Reporting: 792
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18$36$54
Hourly Rate
$15.46 - $35.59  
   
Overtime
$21.11 - $52.07  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$0.00 - $9,600  
   
Commission
$0.00 - $8,266  
Profit Sharing
$496.65 - $10,101  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$36,177 - $88,896  
Country: United States | Currency: USD | Updated: 16 May 2015 | Individuals Reporting: 211
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Job Description for Support Engineer, Information Technology (IT)

An information technology (IT) support engineer ensures that all of the technological systems that the company uses are maintained and operational. The day-to-day activities of an IT support engineer vary, as new problems and issues may arise because of general wear-and-tear or new problems in software and technology. In addition, the engineer is an importance piece in communicating to other staff how the company's software and hardware work to other staff; this means that IT support engineers frequently talk with members of other departments that have issues with their information systems, to fix and explain the problems they are having.

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Support Engineer, Information Technology (IT) Tasks

  • Install, troubleshoot, and repair hardware, software, printers, phone and AV equipment.
  • Review, audit, and revise policies affecting security and operability of hardware and software.
  • Diagnose and solve problems with hardware, software, and network.
  • Order equipment and software and coordinate with vendors.

Common Career Paths for Support Engineer, Information Technology (IT)


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Information Technology Support Engineers might see a strong upturn in salary after transitioning into upper-level roles such as Information Technology Manager, a seemingly popular career choice. People currently working in the latter position report a noticeably higher median income of $76K per year.

Support Engineer, Information Technology (IT) Job Listings

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Popular Employer Salaries for Support Engineer, Information Technology (IT)


Popular Skills for Support Engineer, Information Technology (IT)


Information Technology Support Engineers report using a deep pool of skills on the job. Most notably, skills in Linux, Microsoft SQL Server, System Administration, and Systems Troubleshooting are correlated to pay that is above average. Skills that seem to negatively impact pay include Microsoft Exchange, Windows Operating System General Use, and Computer Hardware Technician. Those familiar with Help Desk / Desktop Support also tend to know Computer Hardware Technician, Systems Troubleshooting, and System Administration.

Pay by Experience Level for Support Engineer, Information Technology (IT)

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Information Technology Support Engineers, experience does not seem to be a major factor in determining pay. During their first five years in the workforce, individuals in this position earn $49K on average. Survey participants with five to 10 years under their belts see an only a slightly bigger average of $56K. People with 10 to 20 years of experience make an average of about $65K in this role. Information Technology Support Engineers who have acquired more than two decades of experience generally do see greater compensation; their average income is approximately $73K.

Pay Difference by Location


For those looking to make money, Information Technology Support Engineers in Los Angeles enjoy an exceptional pay rate, 35 percent above the national average. Information Technology Support Engineers can also look forward to large paychecks in cities like Boston (+30 percent), San Jose (+28 percent), San Francisco (+27 percent), and Dallas (+19 percent). Falling short of the national average by 9 percent, the area with the worst salaries is Salt Lake City. A couple other locations with smaller-than-average paychecks include Pittsburgh (7 percent lower) and Seattle (2 percent lower).

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Experience Affects Support Engineer, Information Technology (IT) Salaries




National Average
$55,000


Skills That Affect Support Engineer, Information Technology (IT) Salaries

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 184 votes.

Gender

Female
8 %
Male
92 %

Years of Experience

Less than 1 year
3%
1-4 years
34%
5-9 years
32%
10-19 years
26%
20 years or more
6%

Common Health Benefits

medical benefits Medical: 88% dental benefits Dental: 75%
vision benefits Vision: 62% employee benefits None: 10%
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