Support Engineer, Information Technology (IT) Salary

Information Technology Support Engineers in the United States are largely men, earning an average of $57K annually. With some bonuses and profit sharing proceeds approaching $10K each, total incomes of Information Technology Support Engineers generally range from $36K to $89K depending on individual performance. While geography and the individual firm impact pay for this group, career length is the most influential factor. Most Information Technology Support Engineers report high levels of job satisfaction. Medical benefits are awarded to most, and a strong majority earn dental coverage. Respondents to the PayScale salary survey provided the data for this report.

$38,672 - $88,195
(Median)
$39K
$57K
$88K
MEDIAN: $57,064
10%
50%
90%

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$15.15 - $35.19
(Median)
$15
$21
$35
MEDIAN: $21.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$30K$60K$90K
Salary
$38,672 - $88,195  
   
Bonus
$0.00 - $9,638  
Profit Sharing
$493.16 - $10,119  
Commission
$0.00 - $8,266  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$35,558 - $89,492  
Country: United States | Currency: USD | Updated: 1 Apr 2015 | Individuals Reporting: 768
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18$36$54
Hourly Rate
$15.15 - $35.19  
   
Overtime
$19.59 - $52.07  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$0.00 - $9,638  
   
Commission
$0.00 - $8,266  
Profit Sharing
$493.16 - $10,119  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$35,558 - $89,492  
Country: United States | Currency: USD | Updated: 1 Apr 2015 | Individuals Reporting: 220

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Job Description for Support Engineer, Information Technology (IT)

An information technology (IT) support engineer ensures that all of the technological systems that the company uses are maintained and operational. The day-to-day activities of an IT support engineer vary, as new problems and issues may arise because of general wear-and-tear or new problems in software and technology. In addition, the engineer is an importance piece in communicating to other staff how the company's software and hardware work to other staff; this means that IT support engineers frequently talk with members of other departments that have issues with their information systems, to fix and explain the problems they are having.

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Support Engineer, Information Technology (IT) Tasks

  • Install, troubleshoot, and repair hardware, software, printers, phone and AV equipment.
  • Review, audit, and revise policies affecting security and operability of hardware and software.
  • Diagnose and solve problems with hardware, software, and network.
  • Order equipment and software and coordinate with vendors.

Common Career Paths for Support Engineer, Information Technology (IT)


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Information Technology Support Engineers might see a strong upturn in salary after transitioning into upper-level roles such as Information Technology Manager, a seemingly popular career choice. People currently working in the latter position report a noticeably higher median income of $76K per year.

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Popular Skills for Support Engineer, Information Technology (IT)


Survey results imply that Information Technology Support Engineers deploy a deep pool of skills on the job. Most notably, skills in Linux, Microsoft SQL Server, System Administration, and Systems Troubleshooting are correlated to pay that is above average. Skills that pay less than market rate include Microsoft Exchange, Windows Operating System General Use, and Computer Hardware Technician. Those proficient in Help Desk / Desktop Support are, more often than not, also skilled in Computer Hardware Technician, Systems Troubleshooting, and System Administration.

Pay by Experience Level for Support Engineer, Information Technology (IT)

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Information Technology Support Engineers, more experience in the field does not usually mean bigger paychecks. The average inexperienced worker earns $49K, and someone who has worked for five to 10 years can expect a bigger median salary of $56K. Information Technology Support Engineers with one to two decades of relevant experience report an average salary of approximately $66K. Respondents who claim more than 20 years of experience may encounter pay that doesn't quite reflect their extensive experience; these veterans report a median income of around $74K.

Pay Difference by Location


Boston offers some of the highest pay in the country for Information Technology Support Engineers, 30 percent above the national average. Information Technology Support Engineers can also look forward to large paychecks in cities like San Jose (+28 percent), San Francisco (+22 percent), Los Angeles (+18 percent), and New York (+12 percent). Falling short of the national average by 7 percent, the area with the worst salaries is Pittsburgh. Employers in Houston and Seattle also lean toward paying below-median salaries (3 percent lower and 2 percent lower, respectively).

Related Job Salaries

United States (change)

Experience Affects Support Engineer, Information Technology (IT) Salaries

Late-Career
up arrow 33%



National Average
$55,000


Skills That Affect Support Engineer, Information Technology (IT) Salaries

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 191 votes.

Gender

Female
8 %
Male
92 %

Years of Experience

Less than 1 year
3%
1-4 years
33%
5-9 years
32%
10-19 years
26%
20 years or more
6%

Common Health Benefits

medical benefits Medical: 88% dental benefits Dental: 75%
vision benefits Vision: 61% employee benefits None: 11%