Support Engineer, Information Technology (IT) Salary

A sizeable majority of Information Technology Support Engineers in the United States are men. In this role, average pay is around $58K per year. Including potential for bonuses and profit sharing, each hitting highs of $10K, total cash payment to Information Technology Support Engineers can bottom out at $38K or peak near $91K. Compensation for this group is mainly affected by location, but career length and the specific company are influential factors as well. Most Information Technology Support Engineers like their work and job satisfaction is high. A large number report receiving medical coverage from their employers and a fair number collect dental insurance. The information for this rundown comes from respondents who completed PayScale's salary questionnaire.

$39,490 - $90,571
(Median)
$39K
$58K
$91K
MEDIAN: $58,001
10%
50%
90%

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$14.77 - $35.83
(Median)
$15
$22
$36
MEDIAN: $22.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$31K$62K$93K
Salary
$39,490 - $90,571  
   
Bonus
$0.00 - $9,844  
Profit Sharing
$2.30 - $9,910  
Commission
$8,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$37,636 - $90,939  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 819
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$17$34$51
Hourly Rate
$14.77 - $35.83  
   
Overtime
$17.36 - $50.34  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$0.00 - $9,844  
   
Commission
$8,000  
Profit Sharing
$2.30 - $9,910  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$37,636 - $90,939  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 216
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Job Description for Support Engineer, Information Technology (IT)

An information technology (IT) support engineer ensures that all of the technological systems that the company uses are maintained and operational. The day-to-day activities of an IT support engineer vary, as new problems and issues may arise because of general wear-and-tear or new problems in software and technology. In addition, the engineer is an importance piece in communicating to other staff how the company's software and hardware work to other staff; this means that IT support engineers frequently talk with members of other departments that have issues with their information systems, to fix and explain the problems they are having.

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Support Engineer, Information Technology (IT) Tasks

  • Install, troubleshoot, and repair hardware, software, printers, phone and AV equipment.
  • Review, audit, and revise policies affecting security and operability of hardware and software.
  • Diagnose and solve problems with hardware, software, and network.
  • Order equipment and software and coordinate with vendors.

Common Career Paths for Support Engineer, Information Technology (IT)


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Information Technology Support Engineers might see a strong upturn in salary after transitioning into upper-level roles such as Information Technology Manager, a seemingly popular career choice. People currently working in the latter position report a noticeably higher median income of $77K per year.

Support Engineer, Information Technology (IT) Job Listings

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Popular Employer Salaries for Support Engineer, Information Technology (IT)


Offering a median of only $76K, Amazon.com Inc pays the least. Moreover, the compensation range seems pretty narrow; employees make $48K on the lower end and $96K on the higher end.

Popular Skills for Support Engineer, Information Technology (IT)


Survey results imply that Information Technology Support Engineers deploy a substantial tool kit of skills at work. Most notably, facility with Linux and Microsoft SQL Server are correlated to pay that is significantly above average, leading to increases of 24 percent and 14 percent, respectively. At the other end of the pay range are skills like Microsoft Exchange, Computer Hardware Technician, and Windows Operating System General Use. Those educated in Help Desk / Desktop Support tend to be well versed in Computer Hardware Technician, Systems Troubleshooting, and System Administration.

Pay by Experience Level for Support Engineer, Information Technology (IT)

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Information Technology Support Engineers with a lot of experience do not necessarily enjoy more money. Although individuals who have less than five years' experience earn $50K on average, people with five to 10 years benefit from a notably larger average of $58K. Information Technology Support Engineers with one to two decades of relevant experience report an average salary of approximately $64K. Veterans who have worked for more than two decades do tend to make the most in the end; the median pay for this group is $72K.

Pay Difference by Location

National Average: $56,897

Larger city markers indicate a job is popular in that location.

For Information Technology Support Engineers, Charlotte provides a pay rate that is 53 percent greater than the national average. Information Technology Support Engineers will also find cushy salaries in San Jose (+43 percent), Los Angeles (+31 percent), San Francisco (+27 percent), and Dallas (+23 percent). Those in the field find the lowest salaries in Miami, 18 percent below the national average. Two other places where employers offer below-median salaries are Seattle (3 percent less) and Houston (2 percent less).

Support Engineer, Information Technology (IT) Reviews

What is it like working as a Support Engineer, Information Technology (IT)?

Support Engineer, Information Technology (IT) in Chicago:
Pros: What I like most about my job is working with and getting to help people. I also love being challenged in the realm of IT. It gives me a chance to continue strengthening my knowledge in IT. I also like the energy of my coworkers.
Cons: What I like least about my job is the lack of direction. Sometimes I feel as though my strengths are underestimated and my weaknesses are overestimated because of the level of experience I have is less than the seasoned individuals around me. It can be very discouraging at times. What I also do not like is that fact that there is no organization. I expected to be shown the proprietary systems that I needed to learn so that I can better troubleshoot them, but it was like pulling teeth. Also the turnover in my department is very high. Four people have left between October and January. I just would like to be trusted with more and to get the administrative permissions, which I've been waiting for for about two months now, so that I can do more work and become a subject-matter expert. I also would like to be trusted enough to be offered a full time permanent position instead of always having to settle for a contract position.

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Experience Affects Support Engineer, Information Technology (IT) Salaries




National Average
$57,000


Skills That Affect Support Engineer, Information Technology (IT) Salaries

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 158 votes.

Gender

Female
9 %
Male
91 %

Years of Experience

Less than 1 year
3%
1-4 years
34%
5-9 years
31%
10-19 years
26%
20 years or more
7%

Common Health Benefits

medical benefits
Medical: 87%
dental benefits
Dental: 76%
medical benefits
Vision: 65%
dental benefits
None: 11%
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