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Support Engineer, Information Technology (IT) Salary

Men make up the majority of Information Technology Support Engineers in the United States, and the nationwide average salary in this area lies in the neighborhood of $57K per year. In the world of Information Technology Support Engineers, total cash compensation can vary between $36K and $89K. Each package generally includes bonuses and profit sharing proceeds, and in exceptional cases, those amounts can reach heights of $10K and $10K, respectively. Earnings for this group are mostly affected by location, followed by experience level and the specific company. The majority of Information Technology Support Engineers claim high levels of job satisfaction. Medical benefits are awarded to a large number, and a fair number earn dental coverage. The data for this synopsis comes from respondents who took the PayScale salary survey.

$38,849 - $87,793
(Median)
$39K
$57K
$88K
MEDIAN: $56,916
10%
50%
90%

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$15.37 - $35.11
(Median)
$15
$21
$35
MEDIAN: $21.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$30K$60K$90K
Salary
$38,849 - $87,793  
   
Bonus
$0.00 - $9,600  
Profit Sharing
$493.16 - $10,119  
Commission
$0.00 - $8,266  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$36,051 - $89,007  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 787
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18$36$54
Hourly Rate
$15.37 - $35.11  
   
Overtime
$21.11 - $52.07  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$0.00 - $9,600  
   
Commission
$0.00 - $8,266  
Profit Sharing
$493.16 - $10,119  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$36,051 - $89,007  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 212

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Job Description for Support Engineer, Information Technology (IT)

An information technology (IT) support engineer ensures that all of the technological systems that the company uses are maintained and operational. The day-to-day activities of an IT support engineer vary, as new problems and issues may arise because of general wear-and-tear or new problems in software and technology. In addition, the engineer is an importance piece in communicating to other staff how the company's software and hardware work to other staff; this means that IT support engineers frequently talk with members of other departments that have issues with their information systems, to fix and explain the problems they are having.

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Support Engineer, Information Technology (IT) Tasks

  • Install, troubleshoot, and repair hardware, software, printers, phone and AV equipment.
  • Review, audit, and revise policies affecting security and operability of hardware and software.
  • Diagnose and solve problems with hardware, software, and network.
  • Order equipment and software and coordinate with vendors.

Common Career Paths for Support Engineer, Information Technology (IT)


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Though it's uncommon, some Information Technology Support Engineers move into roles as Information Technology Managers, where pay is an average $76K per year.

Support Engineer, Information Technology (IT) Job Listings

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Popular Skills for Support Engineer, Information Technology (IT)


Information Technology Support Engineers seem to wield many skills on the job. Most notably, skills in Linux, Microsoft SQL Server, System Administration, and Systems Troubleshooting are correlated to pay that is above average. Skills that are correlated to lower pay, on the other hand, include Microsoft Exchange, Windows Operating System General Use, and Computer Hardware Technician. Those proficient in Help Desk / Desktop Support are, more often than not, also skilled in Computer Hardware Technician, Systems Troubleshooting, and System Administration.

Pay by Experience Level for Support Engineer, Information Technology (IT)

Median of all compensation (including tips, bonus, and overtime) by years of experience.


More years of relevant experience do not necessarily translate to higher paychecks. Folks with fewer than five years of experience take home $49K on average, and those who have worked for five to 10 years see a bigger median salary of $56K. Information Technology Support Engineers bring in $65K after working for 10 to 20 years. Veterans who have surpassed the 20-year mark may make only slightly more than those who are navigating the mid-career stage; the more senior group reports median earnings of around $72K.

Pay Difference by Location


Information Technology Support Engineers earn a generous sum in the state of California: In particular, Los Angeles, San Jose, and San Francisco have higher pay rates than anywhere else in the country, each offering salaries above the national average. Falling short of the national average by 9 percent, the area with the worst salaries is Salt Lake City. Pittsburgh and Seattle are a couple other places where companies are known to pay below the median — salaries are 7 percent lower and 2 percent lower, respectively.

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United States (change)

Experience Affects Support Engineer, Information Technology (IT) Salaries




National Average
$55,000


Skills That Affect Support Engineer, Information Technology (IT) Salaries

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 186 votes.

Gender

Female
8 %
Male
92 %

Years of Experience

Less than 1 year
3%
1-4 years
33%
5-9 years
32%
10-19 years
26%
20 years or more
6%

Common Health Benefits

medical benefits Medical: 88% dental benefits Dental: 76%
vision benefits Vision: 62% employee benefits None: 10%
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