Support Engineer, Information Technology (IT) Salary

Information Technology Support Engineers in the United States are largely men, earning an average of $57K annually. Total cash compensation to Information Technology Support Engineers varies from $36K to $88K; higher pay grades include potential for bonuses and profit sharing as high as $10K each. The most influential factor affecting pay for this group is geography, though career duration and the individual firm have a (lesser) impact as well. Most report receiving medical coverage from their employers and a strong majority collect dental insurance. Job satisfaction for Information Technology Support Engineers is high. The figures in this rundown are based on the results of PayScale's salary questionnaire.

$39,113 - $87,113
(Median)
$39K
$57K
$87K
MEDIAN: $56,836
10%
50%
90%

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$15.51 - $35.46
(Median)
$16
$21
$35
MEDIAN: $21.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$30K$60K$90K
Salary
$39,113 - $87,113  
   
Bonus
$0.00 - $9,663  
Profit Sharing
$965 - $10,119  
Commission
$0.00 - $8,266  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$36,397 - $88,437  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 792
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18$36$54
Hourly Rate
$15.51 - $35.46  
   
Overtime
$22.11 - $52.29  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$0.00 - $9,663  
   
Commission
$0.00 - $8,266  
Profit Sharing
$965 - $10,119  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$36,397 - $88,437  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 217
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Job Description for Support Engineer, Information Technology (IT)

An information technology (IT) support engineer ensures that all of the technological systems that the company uses are maintained and operational. The day-to-day activities of an IT support engineer vary, as new problems and issues may arise because of general wear-and-tear or new problems in software and technology. In addition, the engineer is an importance piece in communicating to other staff how the company's software and hardware work to other staff; this means that IT support engineers frequently talk with members of other departments that have issues with their information systems, to fix and explain the problems they are having.

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Support Engineer, Information Technology (IT) Tasks

  • Install, troubleshoot, and repair hardware, software, printers, phone and AV equipment.
  • Review, audit, and revise policies affecting security and operability of hardware and software.
  • Diagnose and solve problems with hardware, software, and network.
  • Order equipment and software and coordinate with vendors.

Common Career Paths for Support Engineer, Information Technology (IT)


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Information Technology Support Engineers sometimes assume positions such as Information Technology Managers. That role pays $76K per year on average.

Support Engineer, Information Technology (IT) Job Listings

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Popular Employer Salaries for Support Engineer, Information Technology (IT)


For Information Technology Support Engineers, below-average salaries can be found at Amazon.com Inc; in fact, average earnings are around $73K, the lowest in the area, though the difference in the company's lowest and highest employee paychecks ($47K versus $98K) is great.

Popular Skills for Support Engineer, Information Technology (IT)


Information Technology Support Engineers seem to exploit a large range of skills on the job. Most notably, skills in Linux, Microsoft SQL Server, System Administration, and Systems Troubleshooting are correlated to pay that is above average. Skills that seem to negatively impact pay include Microsoft Exchange, Computer Hardware Technician, and Windows Operating System General Use. Those familiar with Help Desk / Desktop Support also tend to know Computer Hardware Technician, Systems Troubleshooting, and System Administration.

Pay by Experience Level for Support Engineer, Information Technology (IT)

Median of all compensation (including tips, bonus, and overtime) by years of experience.


More years of relevant experience do not necessarily translate to higher paychecks. The median compensation for relatively untried workers is $50K; in the five-to-10 year group, it's higher at around $56K. On average, Information Technology Support Engineers make $64K following one to two decades on the job. Information Technology Support Engineers who have stuck around for more than two decades see earnings that are only slightly higher than those of folks who have worked for 10 to 20 years; the more senior group makes around $71K on average.

Pay Difference by Location


Information Technology Support Engineers will find that Los Angeles offers an impressive pay rate, one which exceeds the national average by 34 percent. Information Technology Support Engineers can also look forward to large paychecks in cities like San Jose (+28 percent), Boston (+27 percent), San Francisco (+25 percent), and Dallas (+18 percent). With compensation 18 percent below the national average, Miami is not known for hefty paychecks and actually represents the lowest-paying market. Two other places where employers offer below-median salaries are Pittsburgh (7 percent less) and Houston (2 percent less).

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Experience Affects Support Engineer, Information Technology (IT) Salaries




National Average
$56,000


Skills That Affect Support Engineer, Information Technology (IT) Salaries

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 178 votes.

Gender

Female
8 %
Male
92 %

Years of Experience

Less than 1 year
3%
1-4 years
34%
5-9 years
32%
10-19 years
26%
20 years or more
6%

Common Health Benefits

medical benefits Medical: 88% dental benefits Dental: 76%
vision benefits Vision: 63% employee benefits None: 10%
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