Support Engineer, Information Technology (IT) Salary

Men account for the majority of Information Technology Support Engineers in the United States. The overall average income for this group is approximately $57K per year. With some bonuses and profit sharing proceeds approaching $10K each, total incomes of Information Technology Support Engineers generally range from $38K to $89K depending on individual performance. The most influential factor affecting pay for this group is geography, though career length and the individual firm have a (lesser) impact as well. Medical benefits are awarded to a large number, and a fair number earn dental coverage. Most workers in this position report high levels of job satisfaction. Respondents to the PayScale salary survey provided the data for this report.

$39,129 - $87,274
(Median)
$39K
$57K
$87K
MEDIAN: $56,764
10%
50%
90%

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$15.63 - $36.10
(Median)
$16
$22
$36
MEDIAN: $21.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$30K$60K$90K
Salary
$39,129 - $87,274  
   
Bonus
$0.00 - $9,674  
Profit Sharing
$965 - $10,119  
Commission
$0.00 - $8,266  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$37,566 - $88,756  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 794
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18$36$54
Hourly Rate
$15.63 - $36.10  
   
Overtime
$21.11 - $52.07  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$0.00 - $9,674  
   
Commission
$0.00 - $8,266  
Profit Sharing
$965 - $10,119  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$37,566 - $88,756  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 203
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Job Description for Support Engineer, Information Technology (IT)

An information technology (IT) support engineer ensures that all of the technological systems that the company uses are maintained and operational. The day-to-day activities of an IT support engineer vary, as new problems and issues may arise because of general wear-and-tear or new problems in software and technology. In addition, the engineer is an importance piece in communicating to other staff how the company's software and hardware work to other staff; this means that IT support engineers frequently talk with members of other departments that have issues with their information systems, to fix and explain the problems they are having.

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Support Engineer, Information Technology (IT) Tasks

  • Install, troubleshoot, and repair hardware, software, printers, phone and AV equipment.
  • Review, audit, and revise policies affecting security and operability of hardware and software.
  • Diagnose and solve problems with hardware, software, and network.
  • Order equipment and software and coordinate with vendors.

Common Career Paths for Support Engineer, Information Technology (IT)


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Though it's uncommon, some Information Technology Support Engineers move into roles as Information Technology Managers, where pay is an average $76K per year.

Support Engineer, Information Technology (IT) Job Listings

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Popular Employer Salaries for Support Engineer, Information Technology (IT)


Amazon.com Inc seems to offer the smallest paychecks with a median salary of only $73K. The pay range is quite narrow, too; compensation generally sits between $47K and $98K.

Popular Skills for Support Engineer, Information Technology (IT)


Survey results imply that Information Technology Support Engineers deploy a substantial tool kit of skills at work. Most notably, skills in Linux, Microsoft SQL Server, System Administration, and Systems Troubleshooting are correlated to pay that is above average. Skills that are correlated to lower pay, on the other hand, include Microsoft Exchange, Computer Hardware Technician, and Windows Operating System General Use. Those familiar with Help Desk / Desktop Support also tend to know Computer Hardware Technician, Systems Troubleshooting, and System Administration.

Pay by Experience Level for Support Engineer, Information Technology (IT)

Median of all compensation (including tips, bonus, and overtime) by years of experience.


More years of relevant experience do not necessarily translate to higher paychecks. During the first five years of their careers, Information Technology Support Engineers see a median income of $50K. Survey respondents with five to 10 years of experience report an only modestly higher median of $56K. Information Technology Support Engineers with one to two decades of relevant experience report an average salary of approximately $64K. In the end, the overall pattern seems to be that more experience generally corresponds to higher pay; an Information Technology Support Engineer with more than 20 years of experience can earn $71K on average.

Pay Difference by Location


Los Angeles offers some of the highest pay in the country for Information Technology Support Engineers, 33 percent above the national average. Information Technology Support Engineers will also find cushy salaries in San Jose (+27 percent), Boston (+26 percent), Dallas (+25 percent), and San Francisco (+24 percent). The lowest-paying market is Miami, which sits 19 percent below the national average.

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Experience Affects Support Engineer, Information Technology (IT) Salaries



National Average
$56,000



Skills That Affect Support Engineer, Information Technology (IT) Salaries

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 178 votes.

Gender

Female
8 %
Male
92 %

Years of Experience

Less than 1 year
3%
1-4 years
33%
5-9 years
32%
10-19 years
26%
20 years or more
6%

Common Health Benefits

medical benefits Medical: 88% dental benefits Dental: 75%
vision benefits Vision: 62% employee benefits None: 10%
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