Support Engineer, Information Technology (IT) Salary

Men represent the vast majority of Information Technology Support Engineers in the United States. People in this role can earn an average of $57K per year nationwide. Incomes of Information Technology Support Engineers vary widely depending on performance components; bonuses and profit sharing that can occasionally exceed $10K cause paychecks to spread between $37K on the low end and $89K on the high end. Earnings for this group are mostly affected by residence, followed by career duration and the individual firm. Most Information Technology Support Engineers report high levels of job satisfaction. A large number report receiving medical coverage from their employers and a fair number collect dental insurance. This overview is based on answers to PayScale's salary questionnaire.

$39,137 - $87,445

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$15.25 - $35.79

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$30K$60K$90K
Salary
$39,137 - $87,445  
   
Bonus
$0.00 - $9,616  
Profit Sharing
$965 - $10,119  
Commission
$0.00 - $8,266  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$37,341 - $88,810  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 795
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18$36$54
Hourly Rate
$15.25 - $35.79  
   
Overtime
$21.45 - $51.51  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$0.00 - $9,616  
   
Commission
$0.00 - $8,266  
Profit Sharing
$965 - $10,119  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$37,341 - $88,810  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 209
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Job Description for Support Engineer, Information Technology (IT)

An information technology (IT) support engineer ensures that all of the technological systems that the company uses are maintained and operational. The day-to-day activities of an IT support engineer vary, as new problems and issues may arise because of general wear-and-tear or new problems in software and technology. In addition, the engineer is an importance piece in communicating to other staff how the company's software and hardware work to other staff; this means that IT support engineers frequently talk with members of other departments that have issues with their information systems, to fix and explain the problems they are having.

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Support Engineer, Information Technology (IT) Tasks

  • Install, troubleshoot, and repair hardware, software, printers, phone and AV equipment.
  • Review, audit, and revise policies affecting security and operability of hardware and software.
  • Diagnose and solve problems with hardware, software, and network.
  • Order equipment and software and coordinate with vendors.

Common Career Paths for Support Engineer, Information Technology (IT)


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Many Information Technology Support Engineers move into an Information Technology Manager role, and folks who currently hold that position report a much higher median income of $76K per year.

Support Engineer, Information Technology (IT) Job Listings

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Popular Employer Salaries for Support Engineer, Information Technology (IT)


Offering a median of only $71K, Amazon.com Inc pays the least. Moreover, the compensation range seems pretty narrow; employees make $47K on the lower end and $97K on the higher end.

Popular Skills for Support Engineer, Information Technology (IT)


Information Technology Support Engineers report using a large range of skills on the job. Most notably, skills in Linux, Microsoft SQL Server, System Administration, and Systems Troubleshooting are correlated to pay that is above average. Skills that seem to negatively impact pay include Microsoft Exchange, Computer Hardware Technician, and Windows Operating System General Use. Most people who know Help Desk / Desktop Support also know Computer Hardware Technician, Systems Troubleshooting, and System Administration.

Pay by Experience Level for Support Engineer, Information Technology (IT)

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For many Information Technology Support Engineers, extensive experience does not lead to significantly more money. During their first five years in the workforce, individuals in this position earn $50K on average. Survey participants with five to 10 years under their belts see an only a slightly bigger average of $55K. Information Technology Support Engineers with one to two decades of relevant experience report an average salary of approximately $63K. Old hands boasting more than twenty years of relevant experience report pay that is more or less commensurate with that extensive experience; average earnings for this group come out to approximately $71K.

Pay Difference by Location


With a pay rate for Information Technology Support Engineers that is 34 percent greater than the national average, Los Angeles offers a comfortable salary for those in this profession. Information Technology Support Engineers will also find cushy salaries in San Jose (+27 percent), Boston (+27 percent), San Francisco (+24 percent), and Dallas (+18 percent). The smallest paychecks in the market, 19 percent south of the national average, can be found in Miami. Not at the bottom but still paying below the median are employers in Pittsburgh and Seattle (7 percent lower and 3 percent lower, respectively).

Related Job Salaries

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Experience Affects Support Engineer, Information Technology (IT) Salaries



National Average
$56,000



Skills That Affect Support Engineer, Information Technology (IT) Salaries

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 178 votes.

Gender

Female
8 %
Male
92 %

Years of Experience

Less than 1 year
3%
1-4 years
33%
5-9 years
32%
10-19 years
26%
20 years or more
6%

Common Health Benefits

medical benefits Medical: 88% dental benefits Dental: 75%
vision benefits Vision: 63% employee benefits None: 11%
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