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Support Engineer, Information Technology (IT) Salary (United States)

Men represent the vast majority of Information Technology Support Engineers in the United States. People in this role can earn an average of $56K annually nationwide. The range in cash compensation to Information Technology Support Engineers ($34K to $90K) includes potential earnings of $10K each from bonuses and profit sharing in exceptional cases. Compensation for this group is mainly affected by location, but years of experience and the specific company are influential factors as well. Most workers in this position report high levels of job satisfaction. Most enjoy medical while a strong majority get dental coverage. Vision coverage is also available to the larger part. Participants in PayScale's salary questionnaire provided the particulars of this report.
Support Engineer, Information Technology (IT) Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$37,042 - $87,868
(Median)
37K
46K
56K
73K
88K
MEDIAN: $56,466
10%
25%
50%
75%
90%
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Support Engineer, Information Technology (IT) Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$14.78 - $35.04
(Median)
15
21
26
35
MEDIAN: $20
10%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$30K$60K$90K
Salary
$37,042 - $87,868  
   
Bonus
$0.00 - $9,805  
Profit Sharing
$958 - $10,155  
Commission
$0.00 - $8,266  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$34,484 - $89,812  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 777
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$17$34$51
Hourly Rate
$14.78 - $35.04  
   
Overtime
$17.00 - $50.90  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$0.00 - $9,805  
   
Commission
$0.00 - $8,266  
Profit Sharing
$958 - $10,155  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$34,484 - $89,812  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 209
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Job Description for Support Engineer, Information Technology (IT)

An information technology (IT) support engineer ensures that all of the technological systems that the company uses are maintained and operational. The day-to-day activities of an IT support engineer vary, as new problems and issues may arise because of general wear-and-tear or new problems in software and technology. In addition, the engineer is an importance piece in communicating to other staff how the company's software and hardware work to other staff; this means that IT support engineers frequently talk with members of other departments that have issues with their information systems, to fix and explain the problems they are having.
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Support Engineer, Information Technology (IT) Tasks
  • Install, troubleshoot, and repair hardware, software, printers, phone and AV equipment.
  • Review, audit, and revise policies affecting security and operability of hardware and software.
  • Diagnose and solve problems with hardware, software, and network.
  • Order equipment and software and coordinate with vendors.

Common Career Paths for Support Engineer, Information Technology (IT)

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Compensation usually increases greatly for Information Technology Support Engineers who advance to upper-end positions like Information Technology Manager. Information Technology Managers make $76K per year on average.

Support Engineer, Information Technology (IT) Job Listings

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Popular Employer Salaries for Support Engineer, Information Technology (IT)

Popular Skills for Support Engineer, Information Technology (IT)

Information Technology Support Engineers seem to wield many skills on the job. Most notably, skills in Linux, Microsoft SQL Server, System Administration, and Systems Troubleshooting are correlated to pay that is above average. Skills that seem to negatively impact pay include Microsoft Exchange, Windows Operating System General Use, and Computer Hardware Technician. Those educated in Help Desk / Desktop Support tend to be well versed in Computer Hardware Technician, Systems Troubleshooting, and System Administration.

Pay by Experience Level for Support Engineer, Information Technology (IT)

Median of all compensation (including tips, bonus, and overtime) by years of experience.
Information Technology Support Engineers generally obtain higher compensation for more plentiful past experience. Survey participants with less than five years' experience report a median income of $49K, and earnings aren't much higher for respondents who have five to 10 years under their belts; respondents in the latter group report a median of just $55K. The average pay reported by folks with 10 to 20 years of experience is around $67K. Information Technology Support Engineers who have spent more than 20 years on the job report earning a significantly higher median of $77K.

Pay Difference By Location

Redmond
up arrow 58%
Los Angeles
up arrow 36%
Boston
up arrow 29%
San Francisco
up arrow 25%
San Jose
up arrow 17%
up arrow 16%
Charlotte
up arrow 14%
up arrow 10%
San Diego
up arrow 10%
Chicago
up arrow 8%
Austin
up arrow 1%
National Average
$55,000
up arrow 1%
Houston
up arrow 2%
Atlanta
up arrow 2%
Pittsburgh
up arrow 6%
Larger circles over a city indicate a job is popular in that location.
Redmond offers some of the highest pay in the country for Information Technology Support Engineers, 58 percent above the national average. Information Technology Support Engineers can also look forward to large paychecks in cities like Los Angeles (+36 percent), Boston (+29 percent), San Francisco (+25 percent), and San Jose (+17 percent). In Pittsburgh, salaries are 6 percent below the national average and represent the lowest-paying market. Workers in Atlanta and Houston earn salaries that trail the national average for those in this profession (2 percent less).

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Experience Affects Support Engineer, Information Technology (IT) Salaries

Late-Career
up arrow 40%
National Average
$55,000

Skills That Affect Support Engineer, Information Technology (IT) Salaries

Job Satisfaction

Extremely satisfied Image
Extremely satisfied
Rated 5 out of 5 based on 192 votes.

Gender

Female
9%
female alumni
 
Male
91%
male alumni

Years of Experience

Less than 1 year
3%
1-4 years
34%
5-9 years
32%
10-19 years
26%
20 years or more
6%

Common Health Benefits

medical benefits Medical: 87% dental benefits Dental: 75%
vision benefits Vision: 61% employee benefits None: 11%