Technical Support Manager Salary

Technical Support Managers in the United States tend to be well-versed in their field, and a little more than half have more than 10 years of experience. Average salary is expected to be around $74K annually, but may range from $44K to $117K per year. In the world of Technical Support Managers, total cash compensation ranges from $44K on the lower end to $117K on the higher end; this includes bonuses that reach $15K and profit sharing that approaches $9K in rare cases, with some high rollers snagging commissions as high as $79K. Residence is the biggest factor affecting pay for this group, followed by career length. There are far more male Technical Support Managers survey respondents than women, making up 82 percent. Most Technical Support Managers report high levels of job satisfaction. Medical benefits are awarded to nearly all, and most earn dental coverage.

$45,725 - $111,067
(Median)
$46K
$74K
$110K
MEDIAN: $74,033
10%
50%
90%

Add this chart to your site: 640px    300px

$13.80 - $32.38
(Median)
$14
$20
$32
MEDIAN: $19.00
10%
50%
90%

Add this chart to your site: 640px    300px

National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$45,725 - $111,067  
   
Bonus
$101.37 - $14,892  
Profit Sharing
$786 - $8,844  
Commission
$986 - $79,463  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$44,320 - $117,139  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 1,470
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25$50$75
Hourly Rate
$13.80 - $32.38  
   
Overtime
$16.11 - $51.23  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$101.37 - $14,892  
   
Commission
$986 - $79,463  
Profit Sharing
$786 - $8,844  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$44,320 - $117,139  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 83
United States (change)

Find Out Exactly What You Should Be Paid

United States (change)


Comp Managers: Start Here »

Job Description for Technical Support Manager

Technical support managers supervise a company's technical support. They must provide their team with strong leadership and direction to increase productivity. Being able to resolve the issues of customers and employees, being able to motivate a team, and being able to identify problems and recommend improvements to technical support processes are vital.

Read More...

Technical Support Manager Tasks

  • Plan, direct, and coordinate of the internal information technology help desk.
  • Oversee critical production events, targeting and managing trend analysis and metrics reporting.
  • Perform administrative management of technical support and queue management.
  • Perform extensive customer communication.
  • Hire, review, and fire non-management employees.

Common Career Paths for Technical Support Manager


Add this chart to your site:   640px 640px    300px 300px


For Technical Support Managers, progressing to a Technical Support Director role may result in a significant raise. On average, a Technical Support Director can earn $106K annually. When Technical Support Managers are ready for the next step in their careers, they often become Information Technology Managers or Information Technology Project Managers. Those roles pay an additional $1K and $11K, respectively.

Technical Support Manager Job Listings

Search for more jobs:

Popular Skills for Technical Support Manager


Survey participants wield an impressively varied skill set on the job. Most notably, skills in Linux, Operations Management, People Management, and Information Technology Support are correlated to pay that is above average, with boosts between 3 percent and 10 percent. Skills that pay less than market rate include Windows Operating System General Use, Microsoft Word, and Electronic Troubleshooting. Those proficient in Customer Relationship Management are, more often than not, also skilled in Operations Management, Microsoft Office, and IT Management.

Pay by Experience Level for Technical Support Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Technical Support Managers who reported more years of relevant experience also reported higher earnings. Respondents with less than five years' experience take home $58K on average. In contrast, those who have been around for five to 10 years earn a noticeably higher average of $73K. Technical Support Managers with one to two decades of relevant experience report an average salary of approximately $87K. More than 20 years of experience mean a somewhat bigger median paycheck of $88K, but it's not much more than what less experienced people make.

Pay Difference by Location


Home to some of the best pay for Technical Support Managers, San Jose offers exceptional salaries, 66 percent above the national average. Technical Support Managers can also look forward to large paychecks in cities like New York (+24 percent), Chicago (+19 percent), San Francisco (+16 percent), and Boston (+11 percent). Technical Support Managers in Salt Lake City earn salaries far below the national average by 31 percent, proving that geography overwhelmingly affects the pay scale for those in this field. Atlanta and Portland are a couple other places where companies are known to pay below the median — salaries are 11 percent lower and 5 percent lower, respectively.

Technical Support Manager Reviews

What is it like working as a Technical Support Manager?

Technical Support Manager in Eugene:
"Corporate culture, low stress, excellent co-workers."
Pros: Stable hours, people management, stable paycheck.
Cons: Male dominated culture can be trying.

Related Job Salaries

United States (change)

Find Out Exactly What You Should Be Paid

United States (change)


Comp Managers: Start Here »

Experience Affects Technical Support Manager Salaries



National Average
$75,000



Skills That Affect Technical Support Manager Salaries

up arrow 10%


People Management
up arrow 3%

Information Technology (IT) Support
up arrow 3%

Project Management
up arrow 1%

National Average
$75,000

Customer Relationship Management (CRM)
up arrow 3%

IT Management
up arrow 4%

Microsoft SQL Server
up arrow 4%


SQL
up arrow 5%






Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 350 votes.

Gender

Female
18 %
Male
82 %

Years of Experience

Less than 1 year
1%
1-4 years
19%
5-9 years
27%
10-19 years
39%
20 years or more
14%

Common Health Benefits

medical benefits Medical: 90% dental benefits Dental: 82%
vision benefits Vision: 70% employee benefits None: 8%
ADVERTISEMENT