Technical Support Managers in the United States with more than 10 years of experience in their profession represent approximately half of Technical Support Managers. Salaries average out to around $76K per year and spread from $46K to $117K per year. In the world of Technical Support Managers, total cash compensation can vary between $46K and $117K. Each package generally includes bonuses and profit sharing proceeds, and in exceptional cases, those amounts can reach heights of $15K and $13K, respectively. The most important factor affecting compensation for this group is the particular firm, followed by experience level and location. The vast majority of Technical Support Managers (81 percent) survey respondents are men. Medical benefits are awarded to a large number, and most earn dental coverage. Most Technical Support Managers report high levels of job satisfaction. The figures in this overview were provided by individuals who took PayScale's salary questionnaire.

$48,669 - $113,901
$49K
$76K
$110K
MEDIAN: $75,834
10%
50%
90%

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$13.47 - $34.30
$13
$21
$34
MEDIAN: $20
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Salary
$48,669 - $113,901  
   
Bonus
$991 - $14,858  
Profit Sharing
$18.00 - $12,500  
Commission
$1,950  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$45,896 - $117,318  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 987
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$25$50$75
Hourly Rate
$13.47 - $34.30  
   
Overtime
$19.82 - $48.52  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$991 - $14,858  
   
Commission
$1,950  
Profit Sharing
$18.00 - $12,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$45,896 - $117,318  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 79

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United States (change)

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Job Description for Technical Support Manager

Technical support managers supervise a company's technical support. They must provide their team with strong leadership and direction to increase productivity. Being able to resolve the issues of customers and employees, being able to motivate a team, and being able to identify problems and recommend improvements to technical support processes are vital.

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Technical Support Manager Tasks

  • Perform analyses, create reports, and implement emergency plans.
  • Participate in root cause analysis and communicate findings to customers.
  • Prioritize projects, identify goals, determine budget, and assign staff to reach goals.
  • Oversee daily operations, including schedules, escalations, and reporting.
  • Maintain performance metrics and survey targets for quality service delivery.

Common Career Paths for Technical Support Manager


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Technical Support Managers' salaries may rise greatly for those who assume a higher-end position such as a Technical Support Director. The average Technical Support Director brings home $109K per year. Becoming an Information Technology Manager or an Information Technology Project Manager is a common transition from a Technical Support Manager role.

Technical Support Manager Job Listings

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Popular Employer Salaries for Technical Support Manager


For Technical Support Managers, comfortable salaries can be found at Cisco Systems Inc; in fact, median earnings sit around $131K, the highest in the area.

Popular Skills for Technical Support Manager


Technical Support Managers report using a deep pool of skills on the job. Most notably, facility with UNIX and Operations Management are correlated to pay that is significantly above average, leading to increases of 26 percent and 12 percent, respectively. At the other end of the pay range are skills like Windows Operating System General Use, Microsoft Access, and Microsoft Office. The majority of those who know Customer Relationship Management also know Microsoft Office, Operations Management, and IT Management.

Pay by Experience Level for Technical Support Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Technical Support Managers do not generally earn higher incomes from more experience in the field. Relatively untried employees who have fewer than five years of experience earn around $63K on average. People who have worked for five to 10 years can expect a higher median salary of $74K. On average, Technical Support Managers make $88K following one to two decades on the job. Technical Support Managers who have stuck around for more than two decades see earnings that are only slightly higher than those of folks who have worked for 10 to 20 years; the more senior group makes around $89K on average.

Pay Difference by Location

National Average: $76,556

Larger city markers indicate a job is popular in that location.

For Technical Support Managers, busy San Diego offers a higher-than-average pay rate, 18 percent above the national average. Technical Support Managers will also find cushy salaries in Houston (+17 percent), San Francisco (+16 percent), Denver (+13 percent), and Portland (+12 percent). Tampa is home to the smallest salaries in the field, lagging the national average by 13 percent.

Technical Support Manager Reviews

Q: What is it like working as a Technical Support Manager?

Technical Support Manager in Eugene:
"Corporate culture, low stress, excellent co-workers."
Pros: Stable hours, people management, stable paycheck.
Cons: Male dominated culture can be trying.

Related Job Salaries

Key Stats for Technical Support Manager

Gender

Female
19 %
Male
81 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 174 votes.
Less than 1 year
1%
1-4 years
20%
5-9 years
29%
10-19 years
37%
20 years or more
14%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Technical Support Manager Salaries



National Average
$77,000



Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 174 votes.

Gender

Female
19 %
Male
81 %

Years of Experience

Less than 1 year
1%
1-4 years
20%
5-9 years
29%
10-19 years
37%
20 years or more
14%

Common Health Benefits

medical benefits
Medical: 89%
dental benefits
Dental: 83%
vision benefits
Vision: 74%
dental benefits
None: 9%
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