Technical Support Manager Salary

The majority of Technical Support Managers in the United States — over one-half — boast more than 10 years of experience in their profession. Salaries stretch from $45K to $118K per year, and the median is $75K per year. Including potential for bonuses and profit sharing — peaking near $15K and $8K, respectively — total cash payment to Technical Support Managers can bottom out near $45K or peak near $118K depending on individual performance. The most important factor affecting compensation for this group is geographic location, followed by the company and years of experience. The majority of Technical Support Managers claim high levels of job satisfaction. Technical Support Managers who took the survey are largely men, dominating at 81 percent. A large number report receiving medical coverage from their employers and most collect dental insurance. The numbers in this rundown were provided by PayScale's salary survey participants.

$46,976 - $112,950
(Median)
$47K
$75K
$110K
MEDIAN: $75,481
10%
50%
90%

Add this chart to your site: 640px    300px

$13.83 - $32.50
(Median)
$14
$20
$32
MEDIAN: $20
10%
50%
90%

Add this chart to your site: 640px    300px

National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Salary
$46,976 - $112,950  
   
Bonus
$206.08 - $14,969  
Profit Sharing
$600 - $8,223  
Commission
$5,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$44,992 - $118,354  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 1,584
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$25$50$75
Hourly Rate
$13.83 - $32.50  
   
Overtime
$18.62 - $49.27  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$206.08 - $14,969  
   
Commission
$5,000  
Profit Sharing
$600 - $8,223  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$44,992 - $118,354  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 101
United States (change)

Find Out Exactly What You Should Be Paid

United States (change)


Comp Managers: Start Here »

Job Description for Technical Support Manager

Technical support managers supervise a company's technical support. They must provide their team with strong leadership and direction to increase productivity. Being able to resolve the issues of customers and employees, being able to motivate a team, and being able to identify problems and recommend improvements to technical support processes are vital.

Read More...

Technical Support Manager Tasks

  • Plan, direct, and coordinate of the internal information technology help desk.
  • Oversee critical production events, targeting and managing trend analysis and metrics reporting.
  • Perform administrative management of technical support and queue management.
  • Perform extensive customer communication.
  • Hire, review, and fire non-management employees.

Common Career Paths for Technical Support Manager


Add this chart to your site:   640px 640px    300px 300px


Technical Support Managers may progress into high-paying roles like Technical Support Director, where median compensation is $108K annually. It is not unusual for a Technical Support Manager to become an Information Technology Manager or an Information Technology Project Manager.

Technical Support Manager Job Listings

Search for more jobs:

Popular Employer Salaries for Technical Support Manager


Cisco Systems Inc offers the highest compensation with a median salary of $126K.

Popular Skills for Technical Support Manager


Survey takers working as Technical Support Managers report using a large range of professional skills. Most notably, skills in Operations Management, People Management, Project Management, and Information Technology (IT) Support are correlated to pay that is above average. Skills that pay less than market rate include Windows Operating System General Use, Microsoft Word, and Electronic Troubleshooting. The majority of those who know Customer Relationship Management also know Operations Management, Microsoft Office, and IT Management. A tool kit that includes Project Management also typically contains Microsoft Office.

Pay by Experience Level for Technical Support Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Technical Support Managers, experience does not seem to be a major factor in determining pay. Salaries for the relatively untried average out to around $60K, but survey participants with five to 10 years of experience earn a significantly higher median of $74K. The average pay reported by folks with 10 to 20 years of experience is around $89K. People who have worked for more than 20 years report a median income no higher than the median for folks with 10 to 20 years of experience.

Pay Difference by Location

National Average: $76,597

Larger city markers indicate a job is popular in that location.

For Technical Support Managers, busy San Jose offers a higher-than-average pay rate, 68 percent above the national average. Technical Support Managers will also find cushy salaries in Boston (+18 percent), New York (+17 percent), Chicago (+17 percent), and San Diego (+14 percent). Technical Support Managers' salaries are heavily influenced by location — Technical Support Managers in Salt Lake City bring in salaries that are 25 percent lower than the national average. Atlanta and Portland are a couple other places where companies are known to pay below the median — salaries are 7 percent lower and 5 percent lower, respectively.

Technical Support Manager Reviews

What is it like working as a Technical Support Manager?

Technical Support Manager in Eugene:
"Corporate culture, low stress, excellent co-workers."
Pros: Stable hours, people management, stable paycheck.
Cons: Male dominated culture can be trying.

Related Job Salaries

United States (change)

Find Out Exactly What You Should Be Paid

United States (change)


Comp Managers: Start Here »

Experience Affects Technical Support Manager Salaries



National Average
$77,000



Skills That Affect Technical Support Manager Salaries

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 345 votes.

Gender

Female
19 %
Male
81 %

Years of Experience

Less than 1 year
1%
1-4 years
19%
5-9 years
28%
10-19 years
38%
20 years or more
14%

Common Health Benefits

medical benefits
Medical: 90%
dental benefits
Dental: 82%
medical benefits
Vision: 71%
dental benefits
None: 8%
ADVERTISEMENT