Technical Support Manager Salary
Technical Support Managers in the United States with more than 10 years of experience in their profession represent approximately half of Technical Support Managers. Salaries average out to around $76K per year and spread from $46K to $117K per year. In the world of Technical Support Managers, total cash compensation can vary between $46K and $117K. Each package generally includes bonuses and profit sharing proceeds, and in exceptional cases, those amounts can reach heights of $15K and $13K, respectively. The most important factor affecting compensation for this group is the particular firm, followed by experience level and location. The vast majority of Technical Support Managers (81 percent) survey respondents are men. Medical benefits are awarded to a large number, and most earn dental coverage. Most Technical Support Managers report high levels of job satisfaction. The figures in this overview were provided by individuals who took PayScale's salary questionnaire.
Job Description for Technical Support Manager
Technical support managers supervise a company's technical support. They must provide their team with strong leadership and direction to increase productivity. Being able to resolve the issues of customers and employees, being able to motivate a team, and being able to identify problems and recommend improvements to technical support processes are vital.Read More...
Strong computer skills, leadership traits, and technical accreditations are a must for technical support managers, as is an ability to troubleshoot problems, think critically, and come up with solutions to a wide array of technological service issues as they arise. Familiarity with software and hardware troubleshooting, service, and repair is a must.
In general, technical support managers must be familiar with technical support industry standards and practices, and they must have worked in technical support roles in the past.
Technical Support Manager Tasks
- Perform analyses, create reports, and implement emergency plans.
- Participate in root cause analysis and communicate findings to customers.
- Prioritize projects, identify goals, determine budget, and assign staff to reach goals.
- Oversee daily operations, including schedules, escalations, and reporting.
- Maintain performance metrics and survey targets for quality service delivery.
Common Career Paths for Technical Support Manager
Technical Support Managers' salaries may rise greatly for those who assume a higher-end position such as a Technical Support Director. The average Technical Support Director brings home $109K per year. Becoming an Information Technology Manager or an Information Technology Project Manager is a common transition from a Technical Support Manager role.
Technical Support Manager Job Listings
Search for more jobs:
Popular Employer Salaries for Technical Support Manager
For Technical Support Managers, comfortable salaries can be found at Cisco Systems Inc; in fact, median earnings sit around $131K, the highest in the area.
Popular Skills for Technical Support Manager
Technical Support Managers report using a deep pool of skills on the job. Most notably, facility with UNIX and Operations Management are correlated to pay that is significantly above average, leading to increases of 26 percent and 12 percent, respectively. At the other end of the pay range are skills like Windows Operating System General Use, Microsoft Access, and Microsoft Office. The majority of those who know Customer Relationship Management also know Microsoft Office, Operations Management, and IT Management.
Pay by Experience Level for Technical Support Manager
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Technical Support Managers do not generally earn higher incomes from more experience in the field. Relatively untried employees who have fewer than five years of experience earn around $63K on average. People who have worked for five to 10 years can expect a higher median salary of $74K. On average, Technical Support Managers make $88K following one to two decades on the job. Technical Support Managers who have stuck around for more than two decades see earnings that are only slightly higher than those of folks who have worked for 10 to 20 years; the more senior group makes around $89K on average.
Pay Difference by Location
For Technical Support Managers, busy San Diego offers a higher-than-average pay rate, 18 percent above the national average. Technical Support Managers will also find cushy salaries in Houston (+17 percent), San Francisco (+16 percent), Denver (+13 percent), and Portland (+12 percent). Tampa is home to the smallest salaries in the field, lagging the national average by 13 percent.
Technical Support Manager Reviews
Related Job Salaries
Key Stats for Technical Support Manager
Rated 5 out of 5
based on 174 votes.