Technical Support Manager Salary

Technical Support Managers who are practiced in their profession and carry more than 10 years of experience make up close to one-half of Technical Support Managers. Pay fluctuates from $46K to $118K per year, but expected earnings average $75K annually. Including potential for bonuses and profit sharing, each hitting highs of $15K, total cash payment to Technical Support Managers can bottom out at $46K or peak near $118K. Earnings for this group are mostly affected by the company, followed by tenure and location. The majority of Technical Support Managers claim high levels of job satisfaction. Men make up the vast majority of Technical Support Managers (81 percent) who took the survey. Most report receiving medical coverage from their employers and a large number collect dental insurance. This overview is based on answers to PayScale's salary questionnaire.

$48,853 - $114,411
$49K
$75K
$110K
MEDIAN: $74,808
10%
50%
90%

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$13.70 - $33.56
$14
$20
$34
MEDIAN: $20.48
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Salary
$48,853 - $114,411  
   
Bonus
$986 - $14,959  
Profit Sharing
$-0.49 - $14,486  
Commission
$2,468  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$46,015 - $118,152  
Country: United States | Currency: USD | Updated: 4 May 2017 | Individuals Reporting: 999
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$25$50$75
Hourly Rate
$13.70 - $33.56  
   
Overtime
$20.67 - $44.12  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$986 - $14,959  
   
Commission
$2,468  
Profit Sharing
$-0.49 - $14,486  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$46,015 - $118,152  
Country: United States | Currency: USD | Updated: 4 May 2017 | Individuals Reporting: 77

Find Out Exactly What You Should Be Paid

United States (change)

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Job Description for Technical Support Manager

Technical support managers supervise a company's technical support. They must provide their team with strong leadership and direction to increase productivity. Being able to resolve the issues of customers and employees, being able to motivate a team, and being able to identify problems and recommend improvements to technical support processes are vital.

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Technical Support Manager Tasks

  • Perform analyses, create reports, and implement emergency plans.
  • Participate in root cause analysis and communicate findings to customers.
  • Prioritize projects, identify goals, determine budget, and assign staff to reach goals.
  • Oversee daily operations, including schedules, escalations, and reporting.
  • Maintain performance metrics and survey targets for quality service delivery.

Common Career Paths for Technical Support Manager


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Technical Support Managers who transition into a Technical Support Director role may receive large pay increases as the latter position pays an average $109K per year. Career advancement for the typical Technical Support Manager often leads to becoming an Information Technology Manager or an Information Technology Project Manager; median salaries in these positions are $2K higher and $10K higher, respectively.

Technical Support Manager Job Listings

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Popular Employer Salaries for Technical Support Manager


Heading up the field in terms of compensation, Cisco Systems Inc offers the most; Technical Support Managers earn $131K on average there.

Popular Skills for Technical Support Manager


Survey results imply that Technical Support Managers deploy a substantial tool kit of skills at work. Most notably, facility with UNIX and Operations Management are correlated to pay that is significantly above average, leading to increases of 27 percent and 13 percent, respectively. Skills that are correlated to lower pay, on the other hand, include Microsoft Access, Windows Operating System General Use, and Microsoft Office. It is often found that people who know Customer Relationship Management are also skilled in Microsoft Office, Operations Management, and IT Management.

Pay by Experience Level for Technical Support Manager

Pay by Experience for a Technical Support Manager has a positive trend. An entry-level Technical Support Manager with less than 5 years of experience can expect to earn an average total compensation of $64,000 based on 320 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Technical Support Manager with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $73,000 based on 403 salaries. An experienced Technical Support Manager which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $89,000 based on 437 salaries. A Technical Support Manager with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $89,000 based on 149 salaries.

Pay Difference by Location

National Average: $75,661

Larger city markers indicate a job is popular in that location.

Home to some of the best pay for Technical Support Managers, San Diego offers exceptional salaries, 18 percent above the national average. Technical Support Managers can also look forward to large paychecks in cities like San Francisco (+18 percent), Portland (+17 percent), Denver (+14 percent), and Chicago (+11 percent). Falling short of the national average by 10 percent, the area with the worst salaries is Austin. Two other places where employers offer below-median salaries are Phoenix (8 percent less) and Dallas (6 percent less).

Technical Support Manager Reviews

Q: What is it like working as a Technical Support Manager?

Technical Support Manager in Eugene:
"Corporate culture, low stress, excellent co-workers."
Pros: Stable hours, people management, stable paycheck.
Cons: Male dominated culture can be trying.

Related Job Salaries

Key Stats for Technical Support Manager

Gender

Female
19 %
Male
81 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 192 votes.
Less than 1 year
0%
1-4 years
21%
5-9 years
27%
10-19 years
37%
20 years or more
14%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Technical Support Manager Salaries

▲18%

▲17%

National Average
$76,000

▼4%

▼16%

Skills That Affect Technical Support Manager Salaries

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 192 votes.

Gender

Female
19 %
Male
81 %

Years of Experience

Less than 1 year
0%
1-4 years
21%
5-9 years
27%
10-19 years
37%
20 years or more
14%

Common Health Benefits

medical benefits
Medical: 88%
dental benefits
Dental: 82%
vision benefits
Vision: 73%
no benefits
None: 10%
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