Technical Support Manager Salary
With close to one-half of Technical Support Managers in the United States reporting more than 10 years of experience in the field, this area is heavily weighted toward experienced professionals. Pay ranges from $45K to $118K per year and averages out to $76K per year. The range in cash compensation to Technical Support Managers ($45K to $118K) includes potential earnings of $15K each from bonuses and profit sharing in exceptional cases. This group's pay is mainly influenced by the company, followed by experience level and geography. A large number report receiving medical coverage from their employers and most collect dental insurance. Most Technical Support Managers report high levels of job satisfaction. This report is based on responses to the PayScale salary survey.
Job Description for Technical Support Manager
Technical support managers supervise a company's technical support. They must provide their team with strong leadership and direction to increase productivity. Being able to resolve the issues of customers and employees, being able to motivate a team, and being able to identify problems and recommend improvements to technical support processes are vital.Read More...
Strong computer skills, leadership traits, and technical accreditations are a must for technical support managers, as is an ability to troubleshoot problems, think critically, and come up with solutions to a wide array of technological service issues as they arise. Familiarity with software and hardware troubleshooting, service, and repair is a must.
In general, technical support managers must be familiar with technical support industry standards and practices, and they must have worked in technical support roles in the past.
Technical Support Manager Tasks
- Perform analyses, create reports, and implement emergency plans.
- Participate in root cause analysis and communicate findings to customers.
- Prioritize projects, identify goals, determine budget, and assign staff to reach goals.
- Oversee daily operations, including schedules, escalations, and reporting.
- Maintain performance metrics and survey targets for quality service delivery.
Common Career Paths for Technical Support Manager
As Technical Support Managers transition into upper-level roles such as Technical Support Director, they may see a strong upturn in salary. Technical Support Directors earn $109K on average per year. A Technical Support Manager may also move into a role as an Information Technology Manager or an Information Technology Project Manager.
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Popular Employer Salaries for Technical Support Manager
Cisco Systems Inc attracts talent by shelling out the biggest paychecks in the area — the median in that office is $128K.
Popular Skills for Technical Support Manager
Technical Support Managers seem to exploit a large range of skills on the job. Most notably, facility with UNIX and Operations Management are correlated to pay that is significantly above average, leading to increases of 25 percent and 12 percent, respectively. At the other end of the pay range are skills like Microsoft Access, Microsoft Office, and Network Management / Administration. Those proficient in Customer Relationship Management are, more often than not, also skilled in Microsoft Office, Operations Management, and IT Management.
Pay by Experience Level for Technical Support Manager
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Respondents with less than five years' experience take home $63K on average. In contrast, those who have been around for five to 10 years earn a noticeably higher average of $75K. After working for 10 to 20 years, Technical Support Managers make a median salary of $88K. Individuals who report more than two decades of experience seem to make about the same as folks in the 10-to-20 year range.
Pay Difference by Location
For Technical Support Managers, busy San Diego offers a higher-than-average pay rate, 18 percent above the national average. Technical Support Managers will also find cushy salaries in Houston (+14 percent), San Francisco (+14 percent), Portland (+12 percent), and Chicago (+11 percent). Austin is home to the smallest salaries in the field, lagging the national average by 10 percent. Below-median salaries also turn up in Seattle and Phoenix (9 percent lower and 3 percent lower, respectively).
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