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Technical Support Manager Salary

More than half of Technical Support Managers in the United States have been in the field for more than 10 years. Pay can fall anywhere from $44K to $117K per year, but median earnings come to around $74K per year. With bonuses occasionally running north of $15K, profit sharing proceeds sometimes surpassing $9K, and a few commissions as high as $78K, total income for Technical Support Managers can range between $44K and $117K according to individual performance. Residence and career length each impact pay for this group, with the former having the largest influence. Men account for the majority of Technical Support Managers who responded to the questionnaire — 82 percent to be exact. Most Technical Support Managers like their work and job satisfaction is high. Almost all enjoy medical while a large number get dental coverage. Vision coverage is also available to more than half. The figures in this overview were provided by individuals who took PayScale's salary questionnaire.

$45,368 - $111,054
(Median)
$45K
$74K
$110K
MEDIAN: $73,889
10%
50%
90%

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$13.61 - $32.84
(Median)
$14
$20
$33
MEDIAN: $19.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$45,368 - $111,054  
   
Bonus
$100.40 - $14,869  
Profit Sharing
$962 - $8,909  
Commission
$993 - $78,297  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$43,967 - $116,908  
Country: United States | Currency: USD | Updated: 16 May 2015 | Individuals Reporting: 1,459
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25$50$75
Hourly Rate
$13.61 - $32.84  
   
Overtime
$16.34 - $50.91  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$100.40 - $14,869  
   
Commission
$993 - $78,297  
Profit Sharing
$962 - $8,909  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$43,967 - $116,908  
Country: United States | Currency: USD | Updated: 16 May 2015 | Individuals Reporting: 85

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United States (change)


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Job Description for Technical Support Manager

Technical support managers supervise a company's technical support. They must provide their team with strong leadership and direction to increase productivity. Being able to resolve the issues of customers and employees, being able to motivate a team, and being able to identify problems and recommend improvements to technical support processes are vital.

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Technical Support Manager Tasks

  • Plan, direct, and coordinate of the internal information technology help desk.
  • Oversee critical production events, targeting and managing trend analysis and metrics reporting.
  • Perform administrative management of technical support and queue management.
  • Perform extensive customer communication.
  • Hire, review, and fire non-management employees.

Common Career Paths for Technical Support Manager


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Technical Support Managers' salaries may rise greatly for those who assume a higher-end position such as a Technical Support Director. The average Technical Support Director brings home $105K per year. Technical Support Managers most often move into positions as Information Technology Managers or Information Technology Project Managers; those groups report median salaries that are $1K higher and $11K higher, respectively.

Technical Support Manager Job Listings

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Popular Skills for Technical Support Manager


Technical Support Managers report using a large range of skills on the job. Most notably, skills in Linux, Operations Management, People Management, and Project Management are correlated to pay that is above average, with boosts between 3 percent and 10 percent. At the other end of the pay range are skills like Windows Operating System General Use, Microsoft Word, and Electronic Troubleshooting. Most people familiar with Customer Relationship Management also know Operations Management, Microsoft Office, and IT Management.

Pay by Experience Level for Technical Support Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For many Technical Support Managers, more experience generally translates to higher pay. Respondents with less than five years' experience take home $57K on average. In contrast, those who have been around for five to 10 years earn a noticeably higher average of $73K. People with 10 to 20 years of experience make an average of about $87K in this role. People who have worked for more than 20 years report a median income of $89K, which is barely higher than the median for folks with 10 to 20 years of experience.

Pay Difference by Location


San Jose offers some of the highest pay in the country for Technical Support Managers, 68 percent above the national average. Technical Support Managers will also find cushy salaries in New York (+24 percent), San Francisco (+20 percent), Chicago (+19 percent), and Boston (+11 percent). Atlanta is the lowest-paying area, 12 percent south of the national average. Two other places where employers offer below-median salaries are Portland (6 percent less) and Austin (3 percent less).

Technical Support Manager Reviews

What is it like working as a Technical Support Manager?

Technical Support Manager in Eugene:
"Corporate culture, low stress, excellent co-workers."
Pros: Stable hours, people management, stable paycheck.
Cons: Male dominated culture can be trying.

Related Job Salaries

United States (change)

Experience Affects Technical Support Manager Salaries



National Average
$75,000



Skills That Affect Technical Support Manager Salaries

up arrow 10%


People Management
up arrow 3%

Project Management
up arrow 2%

National Average
$75,000

IT Management
up arrow 2%

Customer Relationship Management (CRM)
up arrow 3%

Internet Information Server (IIS)
up arrow 3%


SQL
up arrow 5%







Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 363 votes.

Gender

Female
18 %
Male
82 %

Years of Experience

Less than 1 year
1%
1-4 years
19%
5-9 years
28%
10-19 years
39%
20 years or more
14%

Common Health Benefits

medical benefits Medical: 90% dental benefits Dental: 81%
vision benefits Vision: 69% employee benefits None: 8%
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