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Technical Support Manager Salary

Technical Support Managers who are practiced in their profession and carry more than 10 years of experience make up slightly more than half of Technical Support Managers. Pay fluctuates from $44K to $117K per year, but expected earnings average $74K per year. In the world of Technical Support Managers, overall cash earnings stretch from $44K near the bottom to $117K near the top; these packages encompass bonuses that run close to $15K and profit sharing that can (albeit rarely) exceed $9K, along with commissions approaching $78K. Location and tenure each impact pay for this group, with the former having the largest influence. There are far more male Technical Support Managers survey respondents than women, making up 83 percent. Medical benefits are awarded to almost all, and a large number earn dental coverage. Work is enjoyable for Technical Support Managers, who typically claim high levels of job satisfaction. This snapshot results from replies to PayScale's salary survey.

$45,347 - $110,949
(Median)
$45K
$74K
$110K
MEDIAN: $73,967
10%
50%
90%

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$13.63 - $32.78
(Median)
$14
$20
$33
MEDIAN: $19.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$45,347 - $110,949  
   
Bonus
$100.54 - $14,898  
Profit Sharing
$964 - $8,909  
Commission
$993 - $78,297  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$43,915 - $116,788  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 1,456
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25$50$75
Hourly Rate
$13.63 - $32.78  
   
Overtime
$16.34 - $50.91  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$100.54 - $14,898  
   
Commission
$993 - $78,297  
Profit Sharing
$964 - $8,909  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$43,915 - $116,788  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 86

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Job Description for Technical Support Manager

Technical support managers supervise a company's technical support. They must provide their team with strong leadership and direction to increase productivity. Being able to resolve the issues of customers and employees, being able to motivate a team, and being able to identify problems and recommend improvements to technical support processes are vital.

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Technical Support Manager Tasks

  • Plan, direct, and coordinate of the internal information technology help desk.
  • Oversee critical production events, targeting and managing trend analysis and metrics reporting.
  • Perform administrative management of technical support and queue management.
  • Perform extensive customer communication.
  • Hire, review, and fire non-management employees.

Common Career Paths for Technical Support Manager


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Technical Support Managers may progress into high-paying roles like Technical Support Director, where median compensation is $106K annually. Technical Support Managers most often move into positions as Information Technology Managers or Information Technology Project Managers; those groups report median salaries that are $1K higher and $11K higher, respectively.

Technical Support Manager Job Listings

Jobs by Simply Hired
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Popular Skills for Technical Support Manager


Survey takers working as Technical Support Managers report using a large range of professional skills. Most notably, skills in Linux, Operations Management, People Management, and Project Management are correlated to pay that is above average, with boosts between 4 percent and 10 percent. Skills that pay less than market rate include Windows Operating System General Use, Microsoft Word, and Electronic Troubleshooting. It is often found that people who know Customer Relationship Management are also skilled in Operations Management, Microsoft Office, and IT Management.

Pay by Experience Level for Technical Support Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For many Technical Support Managers, more experience generally translates to higher pay. The average beginner in this position makes around $57K, but folks who have been around for five to 10 years see a markedly higher median salary of $73K. After working for 10 to 20 years, Technical Support Managers make a median salary of $87K. People who have worked for more than 20 years report a median income of $88K, which is barely higher than the median for folks with 10 to 20 years of experience.

Pay Difference by Location


For Technical Support Managers, San Jose provides a pay rate that is 66 percent greater than the national average. Technical Support Managers will also find cushy salaries in New York (+24 percent), Chicago (+19 percent), San Francisco (+18 percent), and Raleigh (+11 percent). Atlanta ranks last in the field for pay, reporting salaries 12 percent below the national average.

Technical Support Manager Reviews

What is it like working as a Technical Support Manager?

Technical Support Manager in Eugene:
"Corporate culture, low stress, excellent co-workers."
Pros: Stable hours, people management, stable paycheck.
Cons: Male dominated culture can be trying.

Related Job Salaries

 
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United States (change)

Experience Affects Technical Support Manager Salaries



National Average
$75,000



Skills That Affect Technical Support Manager Salaries

up arrow 10%


People Management
up arrow 4%

Project Management
up arrow 1%

National Average
$75,000

IT Management
up arrow 2%

Customer Relationship Management (CRM)
up arrow 3%

Internet Information Server (IIS)
up arrow 3%

SQL
up arrow 5%








Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 366 votes.

Gender

Female
17 %
Male
83 %

Years of Experience

Less than 1 year
1%
1-4 years
19%
5-9 years
27%
10-19 years
39%
20 years or more
14%

Common Health Benefits

medical benefits Medical: 90% dental benefits Dental: 81%
vision benefits Vision: 69% employee benefits None: 8%
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