The average salary for a Technical Support Manager is $70,662 per year. A skill in Operations Management is associated with high pay for this job.
Technical Support Manager Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$44,320 - $108,378
(Median)
44K
54K
71K
90K
110K
MEDIAN: $70,661
10%
25%
50%
75%
90%
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Technical Support Manager Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$13.01 - $29.91
(Median)
13
19
25
30
MEDIAN: $19.00
10%
50%
75%
90%
Add this chart to your site

National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$44,320 - $108,378  
   
Bonus
$305.21 - $15,103  
Profit Sharing
$985 - $10,304  
Commission
$0.00 - $19,784  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$43,049 - $115,693  
PayScale
Country: United States | Currency: USD | Updated: 25 Apr 2014 | Individuals Reporting: 1,688
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25$50$75
Hourly Rate
$13.01 - $29.91  
   
Overtime
$18.46 - $50.10  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$305.21 - $15,103  
   
Commission
$0.00 - $19,784  
Profit Sharing
$985 - $10,304  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$43,049 - $115,693  
PayScale
Country: United States | Currency: USD | Updated: 25 Apr 2014 | Individuals Reporting: 1,688
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Technical Support Manager Job Listings

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Job Description for Technical Support Manager
Technical support managers supervise a company's technical support. They must provide their team with strong leadership and direction to increase productivity. Being able to resolve the issues of customers and employees, being able to motivate a team, and being able to identify problems and recommend improvements to technical support processes are vital.
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Technical Support Manager Tasks
  • Plan, direct, and coordinate of the internal information technology help desk.
  • Oversee critical production events, targeting and managing trend analysis and metrics reporting.
  • Perform administrative management of technical support and queue management.
  • Perform extensive customer communication.
  • Hire, review, and fire non-management employees.
Popular Skills for Technical Support Manager
Pay by Experience Level for Technical Support Manager
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Pay Difference By Location
San Jose
up arrow 54%
up arrow 28%
Denver
up arrow 17%
Minneapolis
up arrow 14%
New York
up arrow 14%
Los Angeles
up arrow 12%
Seattle
up arrow 11%
Boston
up arrow 10%
Dallas
up arrow 7%
Houston
up arrow 6%
Portland
up arrow 1%
Austin
0%
National Average
$71,000
Atlanta
up arrow 8%
San Diego
up arrow 9%
Larger circles over a city indicate a job is popular in that location.
Related Job Salaries

Experience Affects Technical Support Manager Salaries

National Average
$71,000

Skills That Affect Technical Support Manager Salaries

Customer Relationship Management (CRM)
up arrow 2%
IT Management
0%
National Average
$71,000
SQL
up arrow 1%
Network Management / Administration
up arrow 3%
Windows NT / 2000 / XP Networking
up arrow 4%
Job Satisfaction
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Highly satisfied
Rated 4 out of 5 based on 432 votes.
Gender
Female
17%
female alumni
 
Male
83%
male alumni
Years of Experience
Less than 1 year
1%
1-4 years
19%
5-9 years
28%
10-19 years
38%
20 years or more
14%
Common Health Benefits
medical benefits Medical: 91% dental benefits Dental: 82%
vision benefits Vision: 65% employee benefits None: 7%
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