Technical Support Manager Salary

Technical Support Managers in the United States with more than 10 years of experience in their profession represent more than half of Technical Support Managers. Salaries average out to around $75K per year and spread from $45K to $118K per year. Total cash compensation to Technical Support Managers approaches anywhere from $45K on the lower end to $118K on the higher end; in exceptional cases, this can include more than $15K from bonuses and upwards of $8K from profit sharing. Residence is the main element affecting pay for this group — the company and tenure are driving factors as well. Among survey respondents, men are more common than women; 81 percent of Technical Support Managers are male. A large number enjoy medical while most get dental coverage. Vision coverage is also available to a fair number. Job satisfaction is high and work is enjoyable for most Technical Support Managers.

$46,976 - $112,950
(Median)
$47K
$75K
$110K
MEDIAN: $75,481
10%
50%
90%

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$13.83 - $32.50
(Median)
$14
$20
$32
MEDIAN: $20
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Salary
$46,976 - $112,950  
   
Bonus
$206.08 - $14,969  
Profit Sharing
$600 - $8,223  
Commission
$5,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$44,992 - $118,354  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 1,584
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$25$50$75
Hourly Rate
$13.83 - $32.50  
   
Overtime
$18.62 - $49.27  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$206.08 - $14,969  
   
Commission
$5,000  
Profit Sharing
$600 - $8,223  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$44,992 - $118,354  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 101
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Job Description for Technical Support Manager

Technical support managers supervise a company's technical support. They must provide their team with strong leadership and direction to increase productivity. Being able to resolve the issues of customers and employees, being able to motivate a team, and being able to identify problems and recommend improvements to technical support processes are vital.

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Technical Support Manager Tasks

  • Plan, direct, and coordinate of the internal information technology help desk.
  • Oversee critical production events, targeting and managing trend analysis and metrics reporting.
  • Perform administrative management of technical support and queue management.
  • Perform extensive customer communication.
  • Hire, review, and fire non-management employees.

Common Career Paths for Technical Support Manager


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As Technical Support Managers transition into upper-level roles such as Technical Support Director, they may see a strong upturn in salary. Technical Support Directors earn $108K on average per year. Becoming an Information Technology Manager or an Information Technology Project Manager is a common transition from a Technical Support Manager role.

Technical Support Manager Job Listings

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Popular Employer Salaries for Technical Support Manager


Technical Support Managers seeking a sizable paycheck can earn the most at Cisco Systems Inc, where the average salary comes to $126K.

Popular Skills for Technical Support Manager


Technical Support Managers seem to require a rather large skill set. Most notably, skills in Operations Management, People Management, Project Management, and Information Technology (IT) Support are correlated to pay that is above average. Skills that are correlated to lower pay, on the other hand, include Windows Operating System General Use, Microsoft Word, and Electronic Troubleshooting. A tool kit that includes Project Management also typically contains Microsoft Office. For most people, competency in Customer Relationship Management indicates knowledge of Operations Management, Microsoft Office, and IT Management.

Pay by Experience Level for Technical Support Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Technical Support Managers, experience does not seem to be a major factor in determining pay. Respondents with less than five years' experience take home $60K on average. In contrast, those who have been around for five to 10 years earn a noticeably higher average of $74K. Technical Support Managers claiming one to two decades of experience make an estimated median of $89K. People who have worked for more than 20 years report a median income no higher than the median for folks with 10 to 20 years of experience.

Pay Difference by Location

National Average: $76,597

Larger city markers indicate a job is popular in that location.

Technical Support Managers will find that San Jose offers an impressive pay rate, one which exceeds the national average by 68 percent. Technical Support Managers will also find cushy salaries in Boston (+18 percent), New York (+17 percent), Chicago (+17 percent), and San Diego (+14 percent). Technical Support Managers' salaries are heavily influenced by location — Technical Support Managers in Salt Lake City bring in salaries that are 25 percent lower than the national average. Atlanta and Portland are a couple other places where companies are known to pay below the median — salaries are 7 percent lower and 5 percent lower, respectively.

Technical Support Manager Reviews

What is it like working as a Technical Support Manager?

Technical Support Manager in Eugene:
"Corporate culture, low stress, excellent co-workers."
Pros: Stable hours, people management, stable paycheck.
Cons: Male dominated culture can be trying.

Related Job Salaries

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Experience Affects Technical Support Manager Salaries



National Average
$77,000



Skills That Affect Technical Support Manager Salaries

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 345 votes.

Gender

Female
19 %
Male
81 %

Years of Experience

Less than 1 year
1%
1-4 years
19%
5-9 years
28%
10-19 years
38%
20 years or more
14%

Common Health Benefits

medical benefits
Medical: 90%
dental benefits
Dental: 82%
medical benefits
Vision: 71%
dental benefits
None: 8%
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