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Technical Support Manager Salary

More than half of Technical Support Managers in the United States have been in the field for more than 10 years. Pay can fall anywhere from $44K to $117K per year, but median earnings come to around $74K annually. Bonuses, profit sharing, and commission all factor into final incomes for Technical Support Managers. Ranging between $44K near the bottom and $117K near the top, total earnings can include up to $15K from bonuses and up to $10K from profit sharing, with a high-performing minority reaping commissions of $78K. Geography is the biggest factor affecting pay for this group, followed by career duration. Technical Support Managers who took the survey are largely men, dominating at 83 percent. Medical benefits are awarded to nearly all, and most earn dental coverage. Most Technical Support Managers like their work and job satisfaction is high.

$45,320 - $111,588
(Median)
$45K
$74K
$110K
MEDIAN: $73,918
10%
50%
90%

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$13.63 - $32.32
(Median)
$14
$20
$32
MEDIAN: $19.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$45,320 - $111,588  
   
Bonus
$102.29 - $14,905  
Profit Sharing
$968 - $9,826  
Commission
$1,021 - $78,297  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$43,881 - $117,148  
Country: United States | Currency: USD | Updated: 1 Apr 2015 | Individuals Reporting: 1,450
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25$50$75
Hourly Rate
$13.63 - $32.32  
   
Overtime
$18.24 - $51.06  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$102.29 - $14,905  
   
Commission
$1,021 - $78,297  
Profit Sharing
$968 - $9,826  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$43,881 - $117,148  
Country: United States | Currency: USD | Updated: 1 Apr 2015 | Individuals Reporting: 86

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Job Description for Technical Support Manager

Technical support managers supervise a company's technical support. They must provide their team with strong leadership and direction to increase productivity. Being able to resolve the issues of customers and employees, being able to motivate a team, and being able to identify problems and recommend improvements to technical support processes are vital.

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Technical Support Manager Tasks

  • Plan, direct, and coordinate of the internal information technology help desk.
  • Oversee critical production events, targeting and managing trend analysis and metrics reporting.
  • Perform administrative management of technical support and queue management.
  • Perform extensive customer communication.
  • Hire, review, and fire non-management employees.

Common Career Paths for Technical Support Manager


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At the upper end, Technical Support Managers who move into a Technical Support Director role can end up with a hefty increase in pay. The average income for Technical Support Directors is a much higher $105K per year. A Technical Support Manager often moves on to become an Information Technology Manager or an Information Technology Project Manager.

Technical Support Manager Job Listings

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Popular Skills for Technical Support Manager


Technical Support Managers seem to wield many skills on the job. Most notably, skills in Linux, Operations Management, People Management, and Project Management are correlated to pay that is above average. Skills that pay less than market rate include Windows Operating System General Use, Microsoft Word, and Electronic Troubleshooting. Those familiar with Customer Relationship Management also tend to know Operations Management, Microsoft Office, and IT Management.

Pay by Experience Level for Technical Support Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


In general, experience and pay appear to be strongly linked; those with more experience usually bring in higher incomes. Salaries for the relatively untried average out to around $56K, but survey participants with five to 10 years of experience earn a significantly higher median of $72K. For Technical Support Managers, 10 to 20 years of experience on the job amounts to an average salary of $87K. Technical Support Managers with more than 20 years of experience report incomes that are only modestly higher; the median for these old hands hovers around $90K.

Pay Difference by Location


For Technical Support Managers, busy San Jose offers a higher-than-average pay rate, 65 percent above the national average. Technical Support Managers can also look forward to large paychecks in cities like New York (+25 percent), San Francisco (+21 percent), Chicago (+19 percent), and Denver (+16 percent). Falling short of the national average by 13 percent, the area with the worst salaries is Atlanta.

Technical Support Manager Reviews

What is it like working as a Technical Support Manager?

Technical Support Manager in Eugene:
"Corporate culture, low stress, excellent co-workers."
Pros: Stable hours, people management, stable paycheck.
Cons: Male dominated culture can be trying.

Related Job Salaries

United States (change)

Experience Affects Technical Support Manager Salaries



National Average
$75,000



Skills That Affect Technical Support Manager Salaries

up arrow 11%


People Management
up arrow 3%

Project Management
up arrow 1%

National Average
$75,000

IT Management
up arrow 2%

Internet Information Server (IIS)
up arrow 2%

Customer Relationship Management (CRM)
up arrow 4%

SQL
up arrow 4%








Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 378 votes.

Gender

Female
17 %
Male
83 %

Years of Experience

Less than 1 year
1%
1-4 years
18%
5-9 years
27%
10-19 years
40%
20 years or more
14%

Common Health Benefits

medical benefits Medical: 90% dental benefits Dental: 81%
vision benefits Vision: 69% employee benefits None: 8%