With close to one-half of Technical Support Managers in the United States reporting more than 10 years of experience in the field, this area is heavily weighted toward experienced professionals. Pay ranges from $45K to $118K per year and averages out to $76K per year. The range in cash compensation to Technical Support Managers ($45K to $118K) includes potential earnings of $15K each from bonuses and profit sharing in exceptional cases. This group's pay is mainly influenced by the company, followed by experience level and geography. A large number report receiving medical coverage from their employers and most collect dental insurance. Most Technical Support Managers report high levels of job satisfaction. This report is based on responses to the PayScale salary survey.

$48,400 - $114,653
(Median)
$48K
$76K
$110K
MEDIAN: $76,310
10%
50%
90%

Add this chart to your site: 640px    300px

$13.43 - $34.47
(Median)
$13
$21
$34
MEDIAN: $20
10%
50%
90%

Add this chart to your site: 640px    300px

National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Salary
$48,400 - $114,653  
   
Bonus
$1,009 - $14,884  
Profit Sharing
$0.00 - $14,639  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$45,468 - $118,041  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 972
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$25$50$75
Hourly Rate
$13.43 - $34.47  
   
Overtime
$19.58 - $48.94  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$1,009 - $14,884  
   
Profit Sharing
$0.00 - $14,639  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$45,468 - $118,041  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 77
United States (change)

Find Out Exactly What You Should Be Paid

United States (change)


Employers: Start Here »

Job Description for Technical Support Manager

Technical support managers supervise a company's technical support. They must provide their team with strong leadership and direction to increase productivity. Being able to resolve the issues of customers and employees, being able to motivate a team, and being able to identify problems and recommend improvements to technical support processes are vital.

Read More...

Technical Support Manager Tasks

  • Plan, direct, and coordinate of the internal information technology help desk.
  • Oversee critical production events, targeting and managing trend analysis and metrics reporting.
  • Perform administrative management of technical support and queue management.
  • Perform extensive customer communication.
  • Hire, review, and fire non-management employees.

Common Career Paths for Technical Support Manager


Add this chart to your site:   640px 640px    300px 300px


As Technical Support Managers transition into upper-level roles such as Technical Support Director, they may see a strong upturn in salary. Technical Support Directors earn $109K on average per year. A Technical Support Manager may also move into a role as an Information Technology Manager or an Information Technology Project Manager.

Technical Support Manager Job Listings

Search for more jobs:

Popular Employer Salaries for Technical Support Manager


Cisco Systems Inc attracts talent by shelling out the biggest paychecks in the area — the median in that office is $128K.

Popular Skills for Technical Support Manager


Technical Support Managers seem to exploit a large range of skills on the job. Most notably, facility with UNIX and Operations Management are correlated to pay that is significantly above average, leading to increases of 25 percent and 12 percent, respectively. At the other end of the pay range are skills like Microsoft Access, Microsoft Office, and Network Management / Administration. Those proficient in Customer Relationship Management are, more often than not, also skilled in Microsoft Office, Operations Management, and IT Management.

Pay by Experience Level for Technical Support Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Respondents with less than five years' experience take home $63K on average. In contrast, those who have been around for five to 10 years earn a noticeably higher average of $75K. After working for 10 to 20 years, Technical Support Managers make a median salary of $88K. Individuals who report more than two decades of experience seem to make about the same as folks in the 10-to-20 year range.

Pay Difference by Location

National Average: $77,145

Larger city markers indicate a job is popular in that location.

For Technical Support Managers, busy San Diego offers a higher-than-average pay rate, 18 percent above the national average. Technical Support Managers will also find cushy salaries in Houston (+14 percent), San Francisco (+14 percent), Portland (+12 percent), and Chicago (+11 percent). Austin is home to the smallest salaries in the field, lagging the national average by 10 percent. Below-median salaries also turn up in Seattle and Phoenix (9 percent lower and 3 percent lower, respectively).

Technical Support Manager Reviews

What is it like working as a Technical Support Manager?

Technical Support Manager in Eugene:
"Corporate culture, low stress, excellent co-workers."
Pros: Stable hours, people management, stable paycheck.
Cons: Male dominated culture can be trying.

Related Job Salaries

United States (change)

Find Out Exactly What You Should Be Paid

United States (change)


Employers: Start Here »

Experience Affects Technical Support Manager Salaries



National Average
$77,000



Skills That Affect Technical Support Manager Salaries

UNIX
up arrow 25%


People Management
up arrow 2%

Project Management
0%

National Average
$77,000

Customer Relationship Management (CRM)
up arrow 2%






SQL
up arrow 10%




Microsoft Access
up arrow 16%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 185 votes.

Gender

Female
20 %
Male
80 %

Years of Experience

Less than 1 year
1%
1-4 years
20%
5-9 years
28%
10-19 years
37%
20 years or more
14%

Common Health Benefits

medical benefits
Medical: 89%
dental benefits
Dental: 82%
medical benefits
Vision: 74%
dental benefits
None: 9%
ADVERTISEMENT