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Technical Support Manager Salary

Technical Support Managers in the United States tend to be well-versed in their field, and over one-half have more than 10 years of experience. Average salary is expected to be around $72K annually, but may range from $44K to $116K per year. Cash earnings of Technical Support Managers — including $15K in bonuses, $10K in profit sharing proceeds, and $78K in commissions near the top of the pay scale — stretch from approximately $44K to approximately $116K depending on individual performance. Location is the biggest factor affecting pay for this group, followed by tenure. For the most part, Technical Support Managers enjoy their work and report high levels of job satisfaction. Medical benefits are awarded to nearly all, and most earn dental coverage. There are far more male Technical Support Managers survey respondents than women, making up 83 percent.
$44,970 - $110,024
(Median)
45K
56K
72K
91K
110K
MEDIAN: $72,196
10%
25%
50%
75%
90%

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$13.44 - $29.97
(Median)
13
19
24
30
MEDIAN: $19.00
10%
50%
75%
90%

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Show Annual Salary Show Hourly Rate

National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$44,970 - $110,024  
   
Bonus
$101.13 - $14,842  
Profit Sharing
$965 - $9,826  
Commission
$1,021 - $78,297  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$43,615 - $115,611  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 1,428
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25$50$75
Hourly Rate
$13.44 - $29.97  
   
Overtime
$18.74 - $50.34  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$101.13 - $14,842  
   
Commission
$1,021 - $78,297  
Profit Sharing
$965 - $9,826  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$43,615 - $115,611  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 88
United States (change)

Job Description for Technical Support Manager

Technical support managers supervise a company's technical support. They must provide their team with strong leadership and direction to increase productivity. Being able to resolve the issues of customers and employees, being able to motivate a team, and being able to identify problems and recommend improvements to technical support processes are vital.

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Technical Support Manager Tasks

  • Plan, direct, and coordinate of the internal information technology help desk.
  • Oversee critical production events, targeting and managing trend analysis and metrics reporting.
  • Perform administrative management of technical support and queue management.
  • Perform extensive customer communication.
  • Hire, review, and fire non-management employees.

Common Career Paths for Technical Support Manager


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For Technical Support Managers, career progression to a Technical Support Director role may result in a considerable increase in compensation. On average, a Technical Support Director, an upper-level role, can earn $106K annually. A common career progression for a Technical Support Manager is to become an Information Technology Manager or a Information Technology Project Manager. Compared to Technical Support Managers, the first group earns $3K more on average, and the second group earns $13K more.

Technical Support Manager Job Listings

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Popular Skills for Technical Support Manager


Technical Support Managers seem to exploit a large range of skills on the job. Most notably, skills in Linux, Operations Management, Project Management, and People Management are correlated to pay that is above average. Skills that pay less than market rate include Microsoft Word, Windows Operating System General Use, and Electronic Troubleshooting. A tool kit that includes Project Management also typically contains Operations Management. It is often found that people who know Customer Relationship Management are also skilled in Microsoft Office, Operations Management, and IT Management.

Pay by Experience Level for Technical Support Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Technical Support Managers who reported more years of relevant experience also reported higher earnings. Respondents with less than five years' experience take home $56K on average. In contrast, those who have been around for five to 10 years earn a noticeably higher average of $70K. On average, Technical Support Managers make $85K following one to two decades on the job. Technical Support Managers who surpass 20 years on the job report pay that isn't as high as one would expect; the median compensation for this crowd sits around $88K.

Pay Difference by Location


For those looking to make money, Technical Support Managers in San Jose enjoy an exceptional pay rate, 65 percent above the national average. Technical Support Managers can also look forward to large paychecks in cities like San Francisco (+30 percent), Chicago (+21 percent), Denver (+18 percent), and New York (+17 percent). The lowest-paying market is Atlanta, which sits 11 percent below the national average. Employers also pay below the national average in Portland (4 percent lower) and Los Angeles (2 percent lower).

Related Job Salaries

Experience Affects Technical Support Manager Salaries



National Average
$73,000



Skills That Affect Technical Support Manager Salaries

up arrow 11%


Project Management
up arrow 3%

People Management
0%

National Average
$73,000

SQL
up arrow 1%

Internet Information Server (IIS)
up arrow 1%

Customer Relationship Management (CRM)
up arrow 2%

IT Management
up arrow 2%

Microsoft SQL Server
up arrow 3%







Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 384 votes.

Gender

Female
17 %
Male
83 %

Years of Experience

Less than 1 year
1%
1-4 years
19%
5-9 years
28%
10-19 years
40%
20 years or more
13%

Common Health Benefits

medical benefits Medical: 90% dental benefits Dental: 81%
vision benefits Vision: 67% employee benefits None: 8%