Technical Support Manager Salary
Technical Support Managers who are practiced in their profession and carry more than 10 years of experience make up close to one-half of Technical Support Managers. Pay fluctuates from $46K to $118K per year, but expected earnings average $75K annually. Including potential for bonuses and profit sharing, each hitting highs of $15K, total cash payment to Technical Support Managers can bottom out at $46K or peak near $118K. Earnings for this group are mostly affected by the company, followed by tenure and location. The majority of Technical Support Managers claim high levels of job satisfaction. Men make up the vast majority of Technical Support Managers (81 percent) who took the survey. Most report receiving medical coverage from their employers and a large number collect dental insurance. This overview is based on answers to PayScale's salary questionnaire.
|Salary||$48,853 - $114,411|
|Bonus||$986 - $14,959|
|Profit Sharing||$-0.49 - $14,486|
|Total Pay (|
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).)
|$46,015 - $118,152|
|Hourly Rate||$13.70 - $33.56|
|Overtime||$20.67 - $44.12|
|Bonus||$986 - $14,959|
|Profit Sharing||$-0.49 - $14,486|
|Total Pay (||$46,015 - $118,152|
Job Description for Technical Support Manager
Technical support managers supervise a company's technical support. They must provide their team with strong leadership and direction to increase productivity. Being able to resolve the issues of customers and employees, being able to motivate a team, and being able to identify problems and recommend improvements to technical support processes are vital.Read More...
Strong computer skills, leadership traits, and technical accreditations are a must for technical support managers, as is an ability to troubleshoot problems, think critically, and come up with solutions to a wide array of technological service issues as they arise. Familiarity with software and hardware troubleshooting, service, and repair is a must.
In general, technical support managers must be familiar with technical support industry standards and practices, and they must have worked in technical support roles in the past.
Technical Support Manager Tasks
- Perform analyses, create reports, and implement emergency plans.
- Participate in root cause analysis and communicate findings to customers.
- Prioritize projects, identify goals, determine budget, and assign staff to reach goals.
- Oversee daily operations, including schedules, escalations, and reporting.
- Maintain performance metrics and survey targets for quality service delivery.
Common Career Paths for Technical Support Manager
Technical Support Managers who transition into a Technical Support Director role may receive large pay increases as the latter position pays an average $109K per year. Career advancement for the typical Technical Support Manager often leads to becoming an Information Technology Manager or an Information Technology Project Manager; median salaries in these positions are $2K higher and $10K higher, respectively.
Popular Employer Salaries for Technical Support Manager
Heading up the field in terms of compensation, Cisco Systems Inc offers the most; Technical Support Managers earn $131K on average there.
Popular Skills for Technical Support Manager
Survey results imply that Technical Support Managers deploy a substantial tool kit of skills at work. Most notably, facility with UNIX and Operations Management are correlated to pay that is significantly above average, leading to increases of 27 percent and 13 percent, respectively. Skills that are correlated to lower pay, on the other hand, include Microsoft Access, Windows Operating System General Use, and Microsoft Office. It is often found that people who know Customer Relationship Management are also skilled in Microsoft Office, Operations Management, and IT Management.
Pay by Experience Level for Technical Support Manager
Pay by Experience for a Technical Support Manager has a positive trend. An entry-level Technical Support Manager with less than 5 years of experience can expect to earn an average total compensation of $64,000 based on 320 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Technical Support Manager with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $73,000 based on 403 salaries. An experienced Technical Support Manager which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $89,000 based on 437 salaries. A Technical Support Manager with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $89,000 based on 149 salaries.
Pay Difference by Location
Home to some of the best pay for Technical Support Managers, San Diego offers exceptional salaries, 18 percent above the national average. Technical Support Managers can also look forward to large paychecks in cities like San Francisco (+18 percent), Portland (+17 percent), Denver (+14 percent), and Chicago (+11 percent). Falling short of the national average by 10 percent, the area with the worst salaries is Austin. Two other places where employers offer below-median salaries are Phoenix (8 percent less) and Dallas (6 percent less).
Technical Support Manager Reviews
Related Job Salaries
Key Stats for Technical Support Manager
Rated 4 out of 5
based on 192 votes.