Technical Support Manager Salary (United States)

The average salary for a Technical Support Manager is $71,945 per year. A skill in Linux is associated with high pay for this job.
Technical Support Manager Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$44,758 - $109,496
(Median)
45K
55K
72K
92K
110K
MEDIAN: $71,945
10%
25%
50%
75%
90%
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Technical Support Manager Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$13.50 - $30.05
(Median)
14
18
23
30
MEDIAN: $18.00
10%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$44,758 - $109,496  
   
Bonus
$103.23 - $14,880  
Profit Sharing
$962 - $9,814  
Commission
$1,014 - $18,937  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$43,259 - $114,930  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 1,445
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25$50$75
Hourly Rate
$13.50 - $30.05  
   
Overtime
$18.94 - $49.38  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$103.23 - $14,880  
   
Commission
$1,014 - $18,937  
Profit Sharing
$962 - $9,814  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$43,259 - $114,930  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 93
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Location:
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Job Description for Technical Support Manager

Technical support managers supervise a company's technical support. They must provide their team with strong leadership and direction to increase productivity. Being able to resolve the issues of customers and employees, being able to motivate a team, and being able to identify problems and recommend improvements to technical support processes are vital.
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Technical Support Manager Tasks
  • Plan, direct, and coordinate of the internal information technology help desk.
  • Oversee critical production events, targeting and managing trend analysis and metrics reporting.
  • Perform administrative management of technical support and queue management.
  • Perform extensive customer communication.
  • Hire, review, and fire non-management employees.

Common Career Paths for Technical Support Manager

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Technical Support Manager Job Listings

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Popular Skills for Technical Support Manager

Pay by Experience Level for Technical Support Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference By Location

San Jose
up arrow 53%
San Francisco
up arrow 24%
Chicago
up arrow 21%
New York
up arrow 19%
Denver
up arrow 17%
Raleigh
up arrow 13%
up arrow 12%
Seattle
up arrow 10%
Dallas
up arrow 3%
National Average
$73,000
Houston
up arrow 2%
Austin
up arrow 3%
Los Angeles
up arrow 3%
San Diego
up arrow 7%
Atlanta
up arrow 11%
Portland
up arrow 15%
Larger circles over a city indicate a job is popular in that location.

Related Job Salaries

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Experience Affects Technical Support Manager Salaries

National Average
$73,000

Skills That Affect Technical Support Manager Salaries

up arrow 16%
Project Management
up arrow 4%
Internet Information Server (IIS)
0%
National Average
$73,000
Customer Relationship Management (CRM)
up arrow 2%
IT Management
up arrow 2%
SQL
up arrow 2%
Microsoft SQL Server
up arrow 3%
Microsoft Exchange
up arrow 11%

Job Satisfaction

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Highly satisfied
Rated 4 out of 5 based on 414 votes.

Gender

Female
17%
female alumni
 
Male
83%
male alumni

Years of Experience

Less than 1 year
1%
1-4 years
20%
5-9 years
27%
10-19 years
39%
20 years or more
13%

Common Health Benefits

medical benefits Medical: 91% dental benefits Dental: 82%
vision benefits Vision: 66% employee benefits None: 8%