Technical Support Manager Salary

Slightly more than half of Technical Support Managers in the United States are seasoned employees who have more than 10 years of experience in the field. Pay ranges from $44K to $117K per year, and the average comes out to $74K annually. Overall incomes of Technical Support Managers — including $15K bonuses, $9K profit sharing proceeds, and $79K commissions on the more lucrative end — generally ranges between $44K and $117K. Residence is the biggest factor affecting pay for this group, followed by years of experience. Medical benefits are awarded to nearly all, and most earn dental coverage. The majority of workers are highly satisfied with their job. Among survey respondents, men are more common than women; 82 percent of Technical Support Managers are male. The figures in this rundown are based on the results of PayScale's salary questionnaire.

$45,803 - $110,948
(Median)
$46K
$74K
$110K
MEDIAN: $74,038
10%
50%
90%

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$13.80 - $32.38
(Median)
$14
$20
$32
MEDIAN: $19.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$45,803 - $110,948  
   
Bonus
$101.13 - $14,895  
Profit Sharing
$783 - $8,877  
Commission
$990 - $78,906  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$44,418 - $117,014  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 1,468
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25$50$75
Hourly Rate
$13.80 - $32.38  
   
Overtime
$16.11 - $51.23  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$101.13 - $14,895  
   
Commission
$990 - $78,906  
Profit Sharing
$783 - $8,877  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$44,418 - $117,014  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 83
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Job Description for Technical Support Manager

Technical support managers supervise a company's technical support. They must provide their team with strong leadership and direction to increase productivity. Being able to resolve the issues of customers and employees, being able to motivate a team, and being able to identify problems and recommend improvements to technical support processes are vital.

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Technical Support Manager Tasks

  • Plan, direct, and coordinate of the internal information technology help desk.
  • Oversee critical production events, targeting and managing trend analysis and metrics reporting.
  • Perform administrative management of technical support and queue management.
  • Perform extensive customer communication.
  • Hire, review, and fire non-management employees.
  • Plan, direct and coordinate daily activities of a department/group/team.
  • Oversee servicing of a range of equipment from workstations to servers to networks.
  • Prioritize projects, identify goals, determine budget, and assign staff to reach goals.
  • Participate in root cause analysis and communicate findings to customers.
  • Perform analyses, create reports, and implement emergency plans.
  • Oversee daily operations, including schedules, escalations, and reporting.
  • Provide on going resolution and product support for assigned clients.
  • Recommend changes or improvements with the department and work with other management to integrate policies.
  • Maintain performance metrics and survey targets for quality service delivery.

Common Career Paths for Technical Support Manager


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Technical Support Managers who transition into a Technical Support Director role may receive large pay increases as the latter position pays an average $105K per year. It is not unusual for a Technical Support Manager to become an Information Technology Manager or an Information Technology Project Manager.

Technical Support Manager Job Listings

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Popular Skills for Technical Support Manager


Survey results imply that Technical Support Managers deploy a substantial tool kit of skills at work. Most notably, skills in Linux, Operations Management, People Management, and Information Technology (IT) Support are correlated to pay that is above average. At the other end of the pay range are skills like Windows Operating System General Use, Microsoft Word, and Electronic Troubleshooting. Most people skilled in Customer Relationship Management are similarly competent in Operations Management, Microsoft Office, and IT Management.

Pay by Experience Level for Technical Support Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Technical Support Managers with a rich background of experience are typically rewarded with larger paychecks. The average worker who claims fewer than five years of experience earns around $58K. In contrast, however, individuals who report five to 10 years in this occupation see a much larger median of $73K. On average, Technical Support Managers make $87K following one to two decades on the job. Technical Support Managers who have stuck around for more than two decades see earnings that are only slightly higher than those of folks who have worked for 10 to 20 years; the more senior group makes around $88K on average.

Pay Difference by Location


For Technical Support Managers, busy San Jose offers a higher-than-average pay rate, 66 percent above the national average. Technical Support Managers can also look forward to large paychecks in cities like New York (+24 percent), Chicago (+20 percent), San Francisco (+16 percent), and Boston (+11 percent). Technical Support Managers in Salt Lake City report much lower salaries than the rest of the country — 31 percent below the national average — proving that residence is a major factor in overall pay. A couple other locations with smaller-than-average paychecks include Atlanta (12 percent lower) and Portland (5 percent lower).

Technical Support Manager Reviews

What is it like working as a Technical Support Manager?

Technical Support Manager in Eugene:
"Corporate culture, low stress, excellent co-workers."
Pros: Stable hours, people management, stable paycheck.
Cons: Male dominated culture can be trying.

Related Job Salaries

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Experience Affects Technical Support Manager Salaries



National Average
$75,000



Skills That Affect Technical Support Manager Salaries

up arrow 11%


People Management
up arrow 3%

Information Technology (IT) Support
up arrow 2%

Project Management
up arrow 1%

National Average
$75,000

Customer Relationship Management (CRM)
up arrow 3%

IT Management
up arrow 4%

Windows NT / 2000 / XP Networking
up arrow 4%

SQL
up arrow 5%







Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 353 votes.

Gender

Female
18 %
Male
82 %

Years of Experience

Less than 1 year
1%
1-4 years
19%
5-9 years
28%
10-19 years
39%
20 years or more
14%

Common Health Benefits

medical benefits Medical: 90% dental benefits Dental: 82%
vision benefits Vision: 70% employee benefits None: 8%
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