Technical Support Manager Salary

Over one-half of Technical Support Managers in the United States have been in the field for more than 10 years. Pay can fall anywhere from $44K to $117K per year, but median earnings come to around $74K annually. In the world of Technical Support Managers, overall income ranges from $44K near the bottom to $117K at the top; this can include more than $15K from bonuses and more than $9K from profit sharing in exceptional cases. Location is the biggest factor affecting pay for this group, followed by experience level. Most Technical Support Managers report high levels of job satisfaction. Nearly all enjoy medical while most get dental coverage. Vision coverage is also available to a strong majority. Men account for the majority of Technical Support Managers who responded to the questionnaire — 82 percent to be exact. This report is based on responses to the PayScale salary survey.

$45,702 - $111,444

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$13.58 - $32.12

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Salary
$45,702 - $111,444  
   
Bonus
$101.13 - $14,941  
Profit Sharing
$792 - $8,770  
Commission
$986 - $79,463  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$44,261 - $117,386  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 1,477
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$25$50$75
Hourly Rate
$13.58 - $32.12  
   
Overtime
$16.22 - $49.79  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$101.13 - $14,941  
   
Commission
$986 - $79,463  
Profit Sharing
$792 - $8,770  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$44,261 - $117,386  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 87
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Job Description for Technical Support Manager

Technical support managers supervise a company's technical support. They must provide their team with strong leadership and direction to increase productivity. Being able to resolve the issues of customers and employees, being able to motivate a team, and being able to identify problems and recommend improvements to technical support processes are vital.

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Technical Support Manager Tasks

  • Plan, direct, and coordinate of the internal information technology help desk.
  • Oversee critical production events, targeting and managing trend analysis and metrics reporting.
  • Perform administrative management of technical support and queue management.
  • Perform extensive customer communication.
  • Hire, review, and fire non-management employees.

Common Career Paths for Technical Support Manager


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Technical Support Managers who go on to become Technical Support Directors may see their salaries climb quite a bit. Median pay for Technical Support Directors is $107K annually. A Technical Support Manager may also move into a role as an Information Technology Manager or an Information Technology Project Manager.

Technical Support Manager Job Listings

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Popular Skills for Technical Support Manager


Technical Support Managers report using a large range of skills on the job. Most notably, skills in Linux, Operations Management, People Management, and Information Technology (IT) Support are correlated to pay that is above average. Skills that seem to negatively impact pay include Windows Operating System General Use, Microsoft Word, and Electronic Troubleshooting. Most people familiar with Customer Relationship Management also know Operations Management, Microsoft Office, and IT Management.

Pay by Experience Level for Technical Support Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Technical Support Managers generally obtain higher compensation for more plentiful past experience. Although individuals who have less than five years' experience earn $58K on average, people with five to 10 years benefit from a notably larger average of $73K. Technical Support Managers claiming one to two decades of experience make an estimated median of $87K. Technical Support Managers who surpass 20 years on the job report pay that isn't as high as one would expect; the median compensation for this crowd sits around $88K.

Pay Difference by Location


Technical Support Managers will find that San Jose offers an impressive pay rate, one which exceeds the national average by 65 percent. Technical Support Managers can also look forward to large paychecks in cities like New York (+24 percent), Chicago (+19 percent), San Francisco (+16 percent), and Boston (+13 percent). Technical Support Managers in Salt Lake City take home the lowest salaries, earning a whopping 31 percent less than the national average. Employers in Atlanta and Portland also lean toward paying below-median salaries (11 percent lower and 4 percent lower, respectively).

Technical Support Manager Reviews

What is it like working as a Technical Support Manager?

Technical Support Manager in Eugene:
"Corporate culture, low stress, excellent co-workers."
Pros: Stable hours, people management, stable paycheck.
Cons: Male dominated culture can be trying.

Related Job Salaries

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Experience Affects Technical Support Manager Salaries



National Average
$75,000



Skills That Affect Technical Support Manager Salaries

up arrow 10%


People Management
up arrow 3%

Information Technology (IT) Support
up arrow 2%

Project Management
up arrow 1%

National Average
$75,000

Customer Relationship Management (CRM)
up arrow 3%

IT Management
up arrow 4%

SQL
up arrow 5%








Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 340 votes.

Gender

Female
18 %
Male
82 %

Years of Experience

Less than 1 year
1%
1-4 years
19%
5-9 years
27%
10-19 years
39%
20 years or more
14%

Common Health Benefits

medical benefits Medical: 90% dental benefits Dental: 82%
vision benefits Vision: 71% employee benefits None: 8%
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