Telephone Operators in the United States can expect to earn an average of $12.66 per hour. The vast majority of Telephone Operators (90 percent) who responded to the survey are women. The majority of Telephone Operators claim high levels of job satisfaction. Not all workers are lucky enough to have benefits; in fact, nearly one in three are without coverage. Medical insurance is claimed by more than half and dental insurance is reported by just over a half. Figures cited in this summary are based on replies to PayScale's salary questionnaire.
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$25,210 - $35,976
(Median)
$
$31K
$
MEDIAN: $31,400
50%

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$9.78 - $19.80
(Median)
$9
$13
$20
MEDIAN: $12.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$14K$28K$42K
Salary
$31,400  
   
Bonus
$500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,623 - $41,472  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 6
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$9.78 - $19.80  
   
Hourly Tips
$0.63  
Overtime
$9.64 - $31.03  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Bonus
$500  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,623 - $41,472  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 86
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Job Description for Telephone Operator

A telephone operator is required to screen incoming calls and direct inbound calls to the appropriate person or department. They are required to announce any incoming visitors to the office and provide identification badges that allow them to enter the location that the person is visiting. The operator will be required to maintain a the names of visitors and what times they entered and left the building. Depending on the office, they may be required to take and log dropped-off mail or deliveries.

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Telephone Operator Tasks

  • Triage and transfer calls.
  • Document calls in database, including escalating important or problematic contacts.
  • Answer calls, provide information and direct calls to appropriate extensions.
  • Complete clerical and administrative duties.

Common Career Paths for Telephone Operator


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Telephone Operators tend not to experience significant pay changes as they move up the career ladder to roles like Customer Service Representative. The two jobs pay about the same on average.

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Pay by Experience Level for Telephone Operator

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Telephone Operators, experience does not seem to be a major factor in determining pay. Relatively untried employees who have fewer than five years of experience earn around $25K on average. People who have worked for five to 10 years can expect a higher median salary of $28K. People with 10 to 20 years of experience make an average of about $32K in this role. Telephone Operators who have stuck around for more than two decades see earnings that are only slightly higher than those of folks who have worked for 10 to 20 years; the more senior group makes around $34K on average.

Telephone Operator Reviews

What is it like working as a Telephone Operator?

Telephone Operator in Qatar:
"Working as a telephone operator is full of responsibilities."
Pros: Its makes me more responsible of doing the office work and its challenging.
Cons: When there are pending works/jobs.

Related Job Salaries

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Experience Affects Telephone Operator Salaries

Late-Career
up arrow 26%

Experienced
up arrow 21%

Mid-Career
up arrow 5%

National Average
$27,000

Entry-Level
up arrow 6%

Skills That Affect Telephone Operator Salaries

Customer Service
up arrow 7%

Windows Operating System General Use
up arrow 1%

National Average
$27,000

Microsoft Office
up arrow 2%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 14 votes.

Gender

Female
90 %
Male
10 %

Years of Experience

Less than 1 year
4%
1-4 years
38%
5-9 years
15%
10-19 years
23%
20 years or more
20%

Common Health Benefits

medical benefits
Medical: 61%
dental benefits
Dental: 54%
medical benefits
Vision: 41%
dental benefits
None: 34%
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