Telephone Operator Salary

For Telephone Operators, hourly average wages total $12.47 per hour. Pay ranges from $9.06 per hour on the low end to $17.36 on the high end. The vast majority (84 percent) of Telephone Operators who took the survey are female. Some workers in this field — slightly less than a third — are not awarded benefits. Medical coverage is reported by more than half and dental plans are enjoyed by the larger part. For the most part, people in this position report moderate levels of job satisfaction. The figures in this overview were provided by individuals who took PayScale's salary questionnaire.
Read More
$19,836 - $45,000
(Median)
$20K
$29K
$45K
MEDIAN: $29,163
10%
50%
90%

Add this chart to your site: 640px    300px

$9.06 - $17.36
(Median)
$9
$12
$17
MEDIAN: $12.00
10%
50%
90%

Add this chart to your site: 640px    300px

National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$15K$30K$45K
Salary
$19,836 - $45,000  
   
Bonus
$0.00 - $502  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,260 - $38,529  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 19
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$11$22$33
Hourly Rate
$9.06 - $17.36  
   
Overtime
$12.72 - $30.64  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Bonus
$0.00 - $502  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,260 - $38,529  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 115
United States (change)

Find Out Exactly What You Should Be Paid

United States (change)


Comp Managers: Start Here »

Job Description for Telephone Operator

A telephone operator is required to screen incoming calls and direct inbound calls to the appropriate person or department. They are required to announce any incoming visitors to the office and provide identification badges that allow them to enter the location that the person is visiting. The operator will be required to maintain a the names of visitors and what times they entered and left the building. Depending on the office, they may be required to take and log dropped-off mail or deliveries.

Read More...

Telephone Operator Tasks

  • Triage and transfer calls.
  • Document calls in database, including escalating important or problematic contacts.
  • Answer calls, provide information and direct calls to appropriate extensions.
  • Complete clerical and administrative duties.

Common Career Paths for Telephone Operator


Add this chart to your site:   640px 640px    300px 300px


Telephone Operators tend not to experience significant pay changes as they move up the career ladder to roles like Customer Service Representative. The two jobs pay about the same on average.

Telephone Operator Job Listings

Search for more jobs:


Survey takers who work as Telephone Operators typically report just a few professional skills. Customer Service and Windows Operating System General Use are considered valuable skills and can increase employee pay by 11 percent and 5 percent, respectively. Microsoft Office and Windows Operating System General Use are correlating skills — those who know the former usually know the latter.

Pay by Experience Level for Telephone Operator

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For many Telephone Operators, extensive experience does not lead to significantly more money. The average inexperienced worker earns $25K, and someone who has worked for five to 10 years can expect a bigger median salary of $26K. The average pay reported by folks with 10 to 20 years of experience is around $27K. In the end, more experience does seem to mean larger paychecks; seasoned Telephone Operators with more than 20 years of experience earn a predictably higher median salary of $32K.

Related Job Salaries

United States (change)

Find Out Exactly What You Should Be Paid

United States (change)


Comp Managers: Start Here »

Experience Affects Telephone Operator Salaries

Late-Career
up arrow 23%

Experienced
up arrow 3%

Mid-Career
up arrow 1%

National Average
$26,000

Entry-Level
up arrow 4%

Skills That Affect Telephone Operator Salaries

Customer Service
up arrow 11%


Microsoft Office
up arrow 1%

National Average
$26,000

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 35 votes.

Gender

Female
84 %
Male
16 %

Years of Experience

Less than 1 year
5%
1-4 years
40%
5-9 years
19%
10-19 years
22%
20 years or more
15%

Common Health Benefits

medical benefits Medical: 69% dental benefits Dental: 60%
vision benefits Vision: 44% employee benefits None: 28%
ADVERTISEMENT