Telephone Operators in the United States can expect wages of $12.69 per hour on average. Women account for the majority of Telephone Operators who took the survey — 89 percent to be exact. Job satisfaction for Telephone Operators is high. Unfortunately, some people in this line of work are without benefits — over a third lack coverage. On the flip side, a majority have medical insurance and slightly more than half receive dental plans. The data for this synopsis comes from respondents who took the PayScale salary survey.
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$24,566 - $35,608
$28K
MEDIAN: $27,800
50%

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$9.86 - $19.63
$9
$13
$20
MEDIAN: $12.69
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$14K$28K$42K
Salary
$27,800  
   
Bonus
$500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,634 - $41,130  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 7
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$9$18$27
Hourly Rate
$9.86 - $19.63  
   
Overtime
$13.26 - $24.73  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Bonus
$500  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,634 - $41,130  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 86

Find Out Exactly What You Should Be Paid

United States (change)

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Job Description for Telephone Operator

A telephone operator is required to screen incoming calls and direct inbound calls to the appropriate person or department. They are required to announce any incoming visitors to the office and provide identification badges that allow them to enter the location that the person is visiting. The operator will be required to maintain a the names of visitors and what times they entered and left the building. Depending on the office, they may be required to take and log dropped-off mail or deliveries.

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Telephone Operator Tasks

  • Answer calls, provide information and direct calls to appropriate extensions.
  • Complete clerical and administrative duties.
  • Triage and transfer calls.
  • Document calls in database, including escalating important or problematic contacts.

Common Career Paths for Telephone Operator


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Telephone Operators' salaries tend to stay somewhat constant even when they advance into higher-level positions like Customer Service Representative. On average, Customer Service Representatives get paid about the same as Telephone Operators do.

Telephone Operator Job Listings

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Pay by Experience Level for Telephone Operator

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience and pay tend to be weakly linked for Telephone Operators — those with more experience do not necessarily bring in higher earnings. Average salaries for inexperienced employees average out to around $25K, but folks who have five to 10 years of experience earn a higher median of $28K. After working for 10 to 20 years, Telephone Operators make a median salary of $32K. Individuals who report more than two decades of experience seem to make only slightly more than folks in the 10-to-20 year range; the more senior group sees median earnings in the comparatively modest ballpark of $33K.

Telephone Operator Reviews

Q: What is it like working as a Telephone Operator?

Telephone Operator in Qatar:
"Working as a telephone operator is full of responsibilities."
Pros: Its makes me more responsible of doing the office work and its challenging.
Cons: When there are pending works/jobs.

Related Job Salaries

Key Stats for Telephone Operator

Gender

Female
89 %
Male
11 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 14 votes.
038
Less than 1 year
5%
1-4 years
39%
5-9 years
14%
10-19 years
24%
20 years or more
18%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Telephone Operator Salaries

Late-Career
up arrow 23%

Experienced
up arrow 18%

Mid-Career
up arrow 5%

National Average
$27,000

Entry-Level
up arrow 5%

Skills That Affect Telephone Operator Salaries

Customer Service
up arrow 7%

Windows Operating System General Use
0%

National Average
$27,000


Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 14 votes.

Gender

Female
89 %
Male
11 %

Years of Experience

Less than 1 year
5%
1-4 years
39%
5-9 years
14%
10-19 years
24%
20 years or more
18%

Common Health Benefits

medical benefits
Medical: 59%
dental benefits
Dental: 53%
vision benefits
Vision: 39%
dental benefits
None: 36%
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