Get a Salary Report for



- Compare Your Salary
- Evaluate a Job Offer


- Price a New Hire
- Give a Raise



- Benchmark Jobs
- Create a Comp Plan

Telephone Operator Salary (United States)

Median pay for Telephone Operators in the United States is around $12.54 per hour. Telephone Operators who responded to the questionnaire are largely women, dominating at 82 percent. Though the majority of Telephone Operators do not report high levels of job satisfaction, most are moderately content with their role. Not all workers are lucky enough to have benefits; in fact, just under a third are without coverage. Medical insurance is claimed by the greater part and dental insurance is reported by the larger part. The data for this snapshot was collected from individuals who took PayScale's salary survey.
Read More...
Telephone Operator Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$20,120 - $48,177
(Median)
20K
25K
29K
36K
48K
MEDIAN: $29,330
10%
25%
50%
75%
90%
Add this chart to your site: 640px    300px
Telephone Operator Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$8.89 - $17.38
(Median)
8
11
13
15
17
MEDIAN: $12.00
10%
25%
50%
75%
90%
Add this chart to your site: 640px    300px

National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$17K$34K$51K
Salary
$20,120 - $48,177  
   
Bonus
$0.00 - $548  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$18,767 - $38,235  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 23
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$12$24$36
Hourly Rate
$8.89 - $17.38  
   
Overtime
$11.55 - $34.90  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$24K$48K$72K
Bonus
$0.00 - $548  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$18,767 - $38,235  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 110
Is Telephone Operator your job title? Get a personalized salary report!
Location:
Years in Field/Career:
Location:
Years in Field/Career:
United States (change)

Job Description for Telephone Operator

A telephone operator is required to screen incoming calls and direct inbound calls to the appropriate person or department. They are required to announce any incoming visitors to the office and provide identification badges that allow them to enter the location that the person is visiting. The operator will be required to maintain a the names of visitors and what times they entered and left the building. Depending on the office, they may be required to take and log dropped-off mail or deliveries.
Read More...
Telephone Operator Tasks
  • Triage and transfer calls.
  • Document calls in database, including escalating important or problematic contacts.
  • Answer calls, provide information and direct calls to appropriate extensions.
  • Complete clerical and administrative duties.

Common Career Paths for Telephone Operator

Add this chart to your site:   640px 640px    300px 300px   Copy and paste this HTML:
As Telephone Operators transition into upper-level roles, like Customer Service Representatives, they often do not see a change in salary. Customer Service Representatives earn the same amount as Telephone Operators on average.

Telephone Operator Job Listings

Search for more jobs:
job title / company
location

Telephone Operators who responded to the survey report just a handful of professional skills. Windows Operating System General Use and Customer Service are considered valuable skills and can increase employee pay by 12 percent and 10 percent, respectively. Aptitude in Microsoft Office tends to also indicate an understanding of Windows Operating System General Use.

Pay by Experience Level for Telephone Operator

Median of all compensation (including tips, bonus, and overtime) by years of experience.
Telephone Operators with a lot of experience do not necessarily enjoy more money. Relatively untried employees who have fewer than five years of experience earn around $25K on average. People who have worked for five to 10 years can expect a higher median salary of $27K. Telephone Operators who work for 10 to 20 years in their occupation tend to earn about $28K. Survey participants who have spent more than 20 years on the job report a predictably higher median income of $32K, demonstrating that compensation is roughly commensurate with experience in the end.

Related Job Salaries

Find Out Exactly What You Should Be Paid
Job Title:
Years in Field/Career:
Location:
United States (change)
- OR -

Experience Affects Telephone Operator Salaries

Late-Career
up arrow 21%
Experienced
up arrow 5%
Mid-Career
up arrow 3%
National Average
$27,000
Entry-Level
up arrow 6%

Skills That Affect Telephone Operator Salaries

Customer Service
up arrow 10%
Microsoft Office
0%
National Average
$27,000

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 31 votes.

Gender

Female
82%
female alumni
 
Male
18%
male alumni

Years of Experience

Less than 1 year
5%
1-4 years
42%
5-9 years
20%
10-19 years
20%
20 years or more
13%

Common Health Benefits

medical benefits Medical: 68% dental benefits Dental: 61%
vision benefits Vision: 44% employee benefits None: 28%