Telephone Operator Salary

An average Telephone Operator in the United States can expect to take home roughly $13.23 per hour. The vast majority (83 percent) of Telephone Operators who took the survey are female. Most people on this career path report moderate levels of job satisfaction. Unfortunately, some people in this line of work are without benefits — just under one in three lack coverage. On the flip side, the larger part have medical insurance and a majority receive dental plans. The data in this summary comes from the PayScale salary survey.
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$24,790 - $58,958
$31K
MEDIAN: $31,400
50%

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$9.94 - $20.50
$9
$13
$21
MEDIAN: $13.23
10%
50%
90%

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$0$58K
Salary $31,400
Bonus $500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,627 - $43,780
  • Country: United States
  • Currency: USD
  • Updated: 11 Jul 2017
  • Individuals Reporting: 8
Hourly Data $0$24
Hourly Rate $9.94 - $20.50
Overtime $15.15 - $24.73
Annual Data $0$43K
Bonus $500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,627 - $43,780
  • Country: United States
  • Currency: USD
  • Updated: 11 Jul 2017
  • Individuals Reporting: 87

Find Out Exactly What You Should Be Paid

United States (change)

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Job Description for Telephone Operator

A telephone operator is required to screen incoming calls and direct inbound calls to the appropriate person or department. They are required to announce any incoming visitors to the office and provide identification badges that allow them to enter the location that the person is visiting. The operator will be required to maintain a the names of visitors and what times they entered and left the building. Depending on the office, they may be required to take and log dropped-off mail or deliveries.

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Telephone Operator Tasks

  • Answer calls, provide information and direct calls to appropriate extensions.
  • Complete clerical and administrative duties.
  • Triage and transfer calls.
  • Document calls in database, including escalating important or problematic contacts.

Common Career Paths for Telephone Operator


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As Telephone Operators transition into upper-level roles like Customer Service Representatives, it's possible that they won't see a change in salary. Customer Service Representatives earn the same amount as Telephone Operators on average.

Telephone Operator Job Listings

Pay by Experience Level for Telephone Operator

Pay by Experience for a Telephone Operator has a positive trend. An entry-level Telephone Operator with less than 5 years of experience can expect to earn an average total compensation of $25,000 based on 43 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Telephone Operator with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $30,000 based on 19 salaries. An experienced Telephone Operator which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $34,000 based on 25 salaries. A Telephone Operator with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $33,000 based on 18 salaries.

Telephone Operator Reviews

Q: What is it like working as a Telephone Operator?

Telephone Operator in Qatar:
"Working as a telephone operator is full of responsibilities."
Pros: Its makes me more responsible of doing the office work and its challenging.
Cons: When there are pending works/jobs.

Related Job Salaries

Key Stats for Telephone Operator

Gender

Female
83 %
Male
17 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 10 votes.
Less than 1 year
6%
1-4 years
38%
5-9 years
14%
10-19 years
21%
20 years or more
21%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Telephone Operator Salaries

▲21%

▲17%

▲6%

National Average
$28,000

▼10%

Skills That Affect Telephone Operator Salaries

Customer Service
▲2%

National Average
$28,000

Windows Operating System General Use
▼3%


Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 10 votes.

Gender

Female
83 %
Male
17 %

Years of Experience

Less than 1 year
6%
1-4 years
38%
5-9 years
14%
10-19 years
21%
20 years or more
21%

Common Health Benefits

medical benefits
Medical: 64%
dental benefits
Dental: 56%
vision benefits
Vision: 47%
no benefits
None: 31%
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