Telephone Operator Salary

Telephone Operators in the United States take home an average $12.74 per hour. Lower pay rates hover around $9.52 per hour, and the higher rates verge on $18.16. Job satisfaction is reported as high by the vast majority of workers. Women make up the vast majority of Telephone Operators (86 percent) who answered the questionnaire. Not all workers are lucky enough to have benefits; in fact, just under a third are without coverage. Medical insurance is claimed by a majority and dental insurance is reported by the larger part. The data in this summary comes from the PayScale salary survey.
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$19,866 - $42,282
(Median)
$20K
$29K
$42K
MEDIAN: $29,479
10%
50%
90%

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$9.52 - $18.16
(Median)
$9
$13
$18
MEDIAN: $12.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$15K$30K$45K
Salary
$19,866 - $42,282  
   
Bonus
$0.00 - $489.36  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,189 - $38,904  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 18
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$9.52 - $18.16  
   
Hourly Tips
$0.63  
Overtime
$13.17 - $30.41  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Bonus
$0.00 - $489.36  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,189 - $38,904  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 117
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Job Description for Telephone Operator

A telephone operator is required to screen incoming calls and direct inbound calls to the appropriate person or department. They are required to announce any incoming visitors to the office and provide identification badges that allow them to enter the location that the person is visiting. The operator will be required to maintain a the names of visitors and what times they entered and left the building. Depending on the office, they may be required to take and log dropped-off mail or deliveries.

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Telephone Operator Tasks

  • Triage and transfer calls.
  • Document calls in database, including escalating important or problematic contacts.
  • Answer calls, provide information and direct calls to appropriate extensions.
  • Complete clerical and administrative duties.

Common Career Paths for Telephone Operator


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As Telephone Operators make advancements in their career path, their salaries may not change right away. For example, the higher-level Customer Service Representative position pays around the same amount as the Telephone Operator job on average.

Telephone Operator Job Listings

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Pay by Experience Level for Telephone Operator

Median of all compensation (including tips, bonus, and overtime) by years of experience.


The average inexperienced worker's salary is approximately $26K, and people with five to 10 years of experience bring in more at around $28K on average. Telephone Operators bring in $27K after working for 10 to 20 years. Seasoned veterans with 20 years under their belts enjoy a median income of $32K.

Telephone Operator Reviews

What is it like working as a Telephone Operator?

Telephone Operator in Qatar:
"Working as a telephone operator is full of responsibilities."
Pros: Its makes me more responsible of doing the office work and its challenging.
Cons: When there are pending works/jobs.

Related Job Salaries

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Experience Affects Telephone Operator Salaries

Late-Career
up arrow 21%

Mid-Career
up arrow 6%

Experienced
up arrow 1%

National Average
$27,000

Entry-Level
up arrow 3%

Skills That Affect Telephone Operator Salaries


Microsoft Office
up arrow 2%

Customer Service
up arrow 1%

National Average
$27,000

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 31 votes.

Gender

Female
86 %
Male
14 %

Years of Experience

Less than 1 year
6%
1-4 years
39%
5-9 years
18%
10-19 years
20%
20 years or more
17%

Common Health Benefits

medical benefits
Medical: 68%
dental benefits
Dental: 59%
medical benefits
Vision: 42%
dental benefits
None: 28%
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