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Telephone Operator Salary

Median pay for Telephone Operators in the United States lies in the neighborhood of $12.46 per hour. Earnings sit near $8.97 per hour on the lower side but can approach $17.42 on the higher side. The vast majority (83 percent) of Telephone Operators who took the survey are female. Most workers in this position report high levels of job satisfaction. While nearly one in four report receiving no health benefits, more than half do receive medical coverage, and the greater part have dental, as well. This report is based on answers to PayScale's salary questionnaire.
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$20,057 - $48,479
(Median)
$20K
$29K
$48K
MEDIAN: $29,297
10%
50%
90%

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$8.97 - $17.42
(Median)
$9
$12
$17
MEDIAN: $12.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$17K$34K$51K
Salary
$20,057 - $48,479  
   
Bonus
$0.00 - $502  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,092 - $38,953  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 22
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$11$22$33
Hourly Rate
$8.97 - $17.42  
   
Overtime
$12.72 - $30.64  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Bonus
$0.00 - $502  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,092 - $38,953  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 113

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United States (change)


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Job Description for Telephone Operator

A telephone operator is required to screen incoming calls and direct inbound calls to the appropriate person or department. They are required to announce any incoming visitors to the office and provide identification badges that allow them to enter the location that the person is visiting. The operator will be required to maintain a the names of visitors and what times they entered and left the building. Depending on the office, they may be required to take and log dropped-off mail or deliveries.

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Telephone Operator Tasks

  • Triage and transfer calls.
  • Document calls in database, including escalating important or problematic contacts.
  • Answer calls, provide information and direct calls to appropriate extensions.
  • Complete clerical and administrative duties.

Common Career Paths for Telephone Operator


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As Telephone Operators make advancements in their career path, their salaries may not change right away. For example, the higher-level Customer Service Representative position pays around the same amount as the Telephone Operator job on average.

Telephone Operator Job Listings

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Just a handful of professional skills are reported by Telephone Operators who took the survey. Customer Service and Windows Operating System General Use are considered valuable skills and can increase employee pay by 10 percent and 6 percent, respectively. Aptitude in Microsoft Office tends to also indicate an understanding of Windows Operating System General Use.

Pay by Experience Level for Telephone Operator

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Telephone Operators, more experience in the field does not usually mean bigger paychecks. The median compensation for relatively untried workers is $25K; in the five-to-10 year group, it's higher at around $26K. Telephone Operators see a median salary of $27K after reaching one to two decades on the job. Telephone Operators who have acquired more than two decades of experience generally do see greater compensation; their average income is approximately $32K.

Related Job Salaries

United States (change)

Experience Affects Telephone Operator Salaries

Late-Career
up arrow 23%

Experienced
up arrow 3%

Mid-Career
0%

National Average
$26,000

Entry-Level
up arrow 5%

Skills That Affect Telephone Operator Salaries

Customer Service
up arrow 10%


Microsoft Office
up arrow 1%

National Average
$26,000

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 36 votes.

Gender

Female
83 %
Male
17 %

Years of Experience

Less than 1 year
5%
1-4 years
41%
5-9 years
19%
10-19 years
20%
20 years or more
15%

Common Health Benefits

medical benefits Medical: 69% dental benefits Dental: 62%
vision benefits Vision: 45% employee benefits None: 27%
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