Telephone Operator Salary

For Telephone Operators, hourly average wages total $12.45 per hour. Lower pay rates hover around $8.99 per hour, and the higher rates verge on $17.33. Although more than half have medical coverage and the greater part have dental coverage, close to one-fourth claim no health benefits at all. The vast majority of Telephone Operators (84 percent) who participated in the survey are women. Most Telephone Operators are fairly content with their jobs, and work satisfaction falls in line with the national average. Respondents to the PayScale salary survey provided the data for this report.
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$19,989 - $48,722
(Median)
$20K
$29K
$49K
MEDIAN: $29,369
10%
50%
90%

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$8.99 - $17.33
(Median)
$9
$12
$17
MEDIAN: $12.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$17K$34K$51K
Salary
$19,989 - $48,722  
   
Bonus
$0.00 - $502  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,130 - $38,853  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 21
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$11$22$33
Hourly Rate
$8.99 - $17.33  
   
Overtime
$12.72 - $30.64  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Bonus
$0.00 - $502  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,130 - $38,853  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 116
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Job Description for Telephone Operator

A telephone operator is required to screen incoming calls and direct inbound calls to the appropriate person or department. They are required to announce any incoming visitors to the office and provide identification badges that allow them to enter the location that the person is visiting. The operator will be required to maintain a the names of visitors and what times they entered and left the building. Depending on the office, they may be required to take and log dropped-off mail or deliveries.

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Telephone Operator Tasks

  • Triage and transfer calls.
  • Document calls in database, including escalating important or problematic contacts.
  • Answer calls, provide information and direct calls to appropriate extensions.
  • Complete clerical and administrative duties.

Common Career Paths for Telephone Operator


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As Telephone Operators transition into upper-level roles like Customer Service Representatives, it's possible that they won't see a change in salary. Customer Service Representatives earn the same amount as Telephone Operators on average.

Telephone Operator Job Listings

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Telephone Operators report a narrow range of specific skills. Customer Service and Windows Operating System General Use are considered valuable skills and can increase employee pay by 11 percent and 6 percent, respectively. Employees educated in Microsoft Office are typically practiced in Windows Operating System General Use, too.

Pay by Experience Level for Telephone Operator

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Telephone Operators, more experience in the field does not usually mean bigger paychecks. Telephone Operators in the early stages of their careers take home approximately $25K on average. The average for people in the five-to-10 year group is only a little larger at $26K. On average, Telephone Operators make $27K following one to two decades on the job. After two decades in the workforce, the average Telephone Operator generally earns more than ever; median pay for this group is estimated at $32K.

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Experience Affects Telephone Operator Salaries

Late-Career
up arrow 23%

Experienced
up arrow 3%

National Average
$26,000

Mid-Career
up arrow 1%

Entry-Level
up arrow 4%

Skills That Affect Telephone Operator Salaries

Customer Service
up arrow 11%


Microsoft Office
up arrow 1%

National Average
$26,000

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 35 votes.

Gender

Female
84 %
Male
16 %

Years of Experience

Less than 1 year
5%
1-4 years
41%
5-9 years
19%
10-19 years
20%
20 years or more
15%

Common Health Benefits

medical benefits Medical: 69% dental benefits Dental: 61%
vision benefits Vision: 45% employee benefits None: 27%
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