Telephone Operator Salary

The average Telephone Operator in the United States can expect to rake in roughly $12.74 per hour. Lower pay rates hover around $9.52 per hour, and the higher rates verge on $18.16. Work is enjoyable for Telephone Operators, who typically claim high levels of job satisfaction. Telephone Operators who responded to the questionnaire are largely women, dominating at 86 percent. While slightly less than a third report receiving no health benefits, the larger part do receive medical coverage, and a majority have dental, as well. This snapshot results from replies to PayScale's salary survey.
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$19,866 - $42,282
(Median)
$20K
$29K
$42K
MEDIAN: $29,479
10%
50%
90%

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$9.52 - $18.16
(Median)
$9
$13
$18
MEDIAN: $12.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$15K$30K$45K
Salary
$19,866 - $42,282  
   
Bonus
$0.00 - $489.36  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,189 - $38,904  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 18
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$9.52 - $18.16  
   
Hourly Tips
$0.63  
Overtime
$13.17 - $30.41  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Bonus
$0.00 - $489.36  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,189 - $38,904  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 117
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Job Description for Telephone Operator

A telephone operator is required to screen incoming calls and direct inbound calls to the appropriate person or department. They are required to announce any incoming visitors to the office and provide identification badges that allow them to enter the location that the person is visiting. The operator will be required to maintain a the names of visitors and what times they entered and left the building. Depending on the office, they may be required to take and log dropped-off mail or deliveries.

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Telephone Operator Tasks

  • Triage and transfer calls.
  • Document calls in database, including escalating important or problematic contacts.
  • Answer calls, provide information and direct calls to appropriate extensions.
  • Complete clerical and administrative duties.

Common Career Paths for Telephone Operator


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Telephone Operators tend not to experience significant pay changes as they move up the career ladder to roles like Customer Service Representative. The two jobs pay about the same on average.

Telephone Operator Job Listings

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Survey takers who work as Telephone Operators usually report a few specific skills. Those who have experience with Windows Operating System General Use, Microsoft Office, and Customer Service can expect to be compensated well for these skills. Microsoft Office and Windows Operating System General Use are correlating skills — those who know the former usually know the latter.

Pay by Experience Level for Telephone Operator

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Average salaries for inexperienced employees average out to around $26K, but folks who have five to 10 years of experience earn a higher median of $28K. Telephone Operators bring in $27K after working for 10 to 20 years. Average wages for folks with more than 20 years of experience come out to around $32K.

Related Job Salaries

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Experience Affects Telephone Operator Salaries

Late-Career
up arrow 21%

Mid-Career
up arrow 6%

Experienced
up arrow 1%

National Average
$27,000

Entry-Level
up arrow 3%

Skills That Affect Telephone Operator Salaries


Microsoft Office
up arrow 2%

Customer Service
up arrow 1%

National Average
$27,000

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 31 votes.

Gender

Female
86 %
Male
14 %

Years of Experience

Less than 1 year
6%
1-4 years
39%
5-9 years
18%
10-19 years
20%
20 years or more
17%

Common Health Benefits

medical benefits
Medical: 68%
dental benefits
Dental: 59%
medical benefits
Vision: 42%
dental benefits
None: 28%
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