Telephone Operator Salary

The average Telephone Operator in the United States earns approximately $12.93 per hour. Women make up the vast majority of Telephone Operators (88 percent) who answered the questionnaire. Job satisfaction is high and work is enjoyable for most Telephone Operators. Over a third of professionals in this line of work do not receive benefits; however, the larger part report medical coverage and a little over a half claim dental coverage as well. This overview is based on answers to PayScale's salary questionnaire.
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$24,566 - $35,608
$28K
MEDIAN: $27,800
50%

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$9.86 - $19.87
$9
$13
$20
MEDIAN: $12.93
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$14K$28K$42K
Salary
$27,800  
   
Bonus
$3,250  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,437 - $41,639  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 7
© PayScale, Inc. @ www.payscale.com
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$9.86 - $19.87  
   
Overtime
$9.48 - $31.56  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Bonus
$3,250  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,437 - $41,639  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 80
© PayScale, Inc. @ www.payscale.com

Find Out Exactly What You Should Be Paid

United States (change)

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Job Description for Telephone Operator

A telephone operator is required to screen incoming calls and direct inbound calls to the appropriate person or department. They are required to announce any incoming visitors to the office and provide identification badges that allow them to enter the location that the person is visiting. The operator will be required to maintain a the names of visitors and what times they entered and left the building. Depending on the office, they may be required to take and log dropped-off mail or deliveries.

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Telephone Operator Tasks

  • Triage and transfer calls.
  • Document calls in database, including escalating important or problematic contacts.
  • Answer calls, provide information and direct calls to appropriate extensions.
  • Complete clerical and administrative duties.

Common Career Paths for Telephone Operator


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As Telephone Operators transition into upper-level roles like Customer Service Representatives, it's possible that they won't see a change in salary. Customer Service Representatives earn the same amount as Telephone Operators on average.

Telephone Operator Job Listings

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Pay by Experience Level for Telephone Operator

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Although individuals who have less than five years' experience earn $25K on average, people with five to 10 years benefit from a notably larger average of $30K. The average pay reported by folks with 10 to 20 years of experience is around $34K. Respondents who boast more than two decades on the job don't boast commensurate pay, unfortunately; these veterans see average earnings of only $33K.

Telephone Operator Reviews

Q: What is it like working as a Telephone Operator?

Telephone Operator in Qatar:
`"$Working as a telephone operator is full of responsibilities."`
Pros: Its makes me more responsible of doing the office work and its challenging.
Cons: When there are pending works/jobs.

Related Job Salaries

Key Stats for Telephone Operator

Gender

Female
88 %
Male
13 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 9 votes.
Less than 1 year
6%
1-4 years
39%
5-9 years
13%
10-19 years
22%
20 years or more
21%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Telephone Operator Salaries

▲24%

▲20%

▲8%

National Average
$28,000

▼8%

Skills That Affect Telephone Operator Salaries

Customer Service
▲4%

Windows Operating System General Use
▼0%

National Average
$28,000


Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 9 votes.

Gender

Female
88 %
Male
13 %

Years of Experience

Less than 1 year
6%
1-4 years
39%
5-9 years
13%
10-19 years
22%
20 years or more
21%

Common Health Benefits

medical benefits
Medical: 60%
dental benefits
Dental: 54%
vision benefits
Vision: 40%
dental benefits
None: 35%
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