Telephone Operator Salary

Average Telephone Operators in the United States make around $12.46 per hour. Earnings generally vary between $8.97 per hour and $17.40. Health benefits are not enjoyed by everyone in this line of work, and nearly one-fourth lack any coverage at all. Medical benefits are reported by more than half and dental coverage is claimed by the greater part. The vast majority (85 percent) of Telephone Operators who took the survey are female. Job satisfaction is high and work is enjoyable for most Telephone Operators. The data for this synopsis comes from respondents who took the PayScale salary survey.
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$20,057 - $48,479
(Median)
$20K
$29K
$48K
MEDIAN: $29,297
10%
50%
90%

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$8.97 - $17.40
(Median)
$9
$12
$17
MEDIAN: $12.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$17K$34K$51K
Salary
$20,057 - $48,479  
   
Bonus
$0.00 - $502  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,092 - $38,534  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 22
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$11$22$33
Hourly Rate
$8.97 - $17.40  
   
Overtime
$12.60 - $30.91  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Bonus
$0.00 - $502  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,092 - $38,534  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 113

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Job Description for Telephone Operator

A telephone operator is required to screen incoming calls and direct inbound calls to the appropriate person or department. They are required to announce any incoming visitors to the office and provide identification badges that allow them to enter the location that the person is visiting. The operator will be required to maintain a the names of visitors and what times they entered and left the building. Depending on the office, they may be required to take and log dropped-off mail or deliveries.

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Telephone Operator Tasks

  • Triage and transfer calls.
  • Document calls in database, including escalating important or problematic contacts.
  • Answer calls, provide information and direct calls to appropriate extensions.
  • Complete clerical and administrative duties.

Common Career Paths for Telephone Operator


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As Telephone Operators make advancements in their career path, their salaries may not change right away. For example, the higher-level Customer Service Representative position pays around the same amount as the Telephone Operator job on average.

Telephone Operator Job Listings

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Survey results show that Telephone Operators typically report just a few professional skills. Customer Service and Windows Operating System General Use are considered valuable skills and can increase employee pay by 10 percent and 5 percent, respectively. Windows Operating System General Use is a skill commonly found among those who know Microsoft Office.

Pay by Experience Level for Telephone Operator

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Telephone Operators do not generally earn higher incomes from more experience in the field. Folks with fewer than five years of experience take home $25K on average, and those who have worked for five to 10 years see a bigger median salary of $26K. Telephone Operators claiming one to two decades of experience make an estimated median of $27K. Ultimately, more time spent in the workforce does seem to translate to bigger paychecks; seasoned veterans with more than 20 years of experience report a median income of $32K.

Related Job Salaries

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Experience Affects Telephone Operator Salaries

Late-Career
up arrow 21%

Experienced
up arrow 4%

Mid-Career
0%

National Average
$26,000

Entry-Level
up arrow 5%

Skills That Affect Telephone Operator Salaries

Customer Service
up arrow 10%


Microsoft Office
0%

National Average
$26,000

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 36 votes.

Gender

Female
85 %
Male
15 %

Years of Experience

Less than 1 year
5%
1-4 years
41%
5-9 years
19%
10-19 years
21%
20 years or more
14%

Common Health Benefits

medical benefits Medical: 69% dental benefits Dental: 62%
vision benefits Vision: 45% employee benefits None: 27%