Telephone Operator Salary

An average Telephone Operator in the United States can expect to take home roughly $12.47 per hour. Pay ranges from $9.06 per hour on the low end to $17.36 on the high end. Not all workers are lucky enough to have benefits; in fact, just under one in three are without coverage. Medical insurance is claimed by the greater part and dental insurance is reported by more than half. Most workers in this position report moderate levels of job satisfaction. There are far more female Telephone Operators who answered the questionnaire than men, making up 84 percent. The data in this summary comes from the PayScale salary survey.
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$19,836 - $45,000

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$9.06 - $17.36

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$15K$30K$45K
Salary
$19,836 - $45,000  
   
Bonus
$0.00 - $502  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,260 - $38,529  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 19
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$9.06 - $17.36  
   
Overtime
$12.72 - $30.64  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Bonus
$0.00 - $502  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,260 - $38,529  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 115
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Job Description for Telephone Operator

A telephone operator is required to screen incoming calls and direct inbound calls to the appropriate person or department. They are required to announce any incoming visitors to the office and provide identification badges that allow them to enter the location that the person is visiting. The operator will be required to maintain a the names of visitors and what times they entered and left the building. Depending on the office, they may be required to take and log dropped-off mail or deliveries.

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Telephone Operator Tasks

  • Triage and transfer calls.
  • Document calls in database, including escalating important or problematic contacts.
  • Answer calls, provide information and direct calls to appropriate extensions.
  • Complete clerical and administrative duties.

Common Career Paths for Telephone Operator


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As Telephone Operators transition into upper-level roles like Customer Service Representatives, it's possible that they won't see a change in salary. Customer Service Representatives earn the same amount as Telephone Operators on average.

Telephone Operator Job Listings

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Telephone Operators report a narrow range of specific skills. Customer Service and Windows Operating System General Use are considered valuable skills and can increase employee pay by 11 percent and 5 percent, respectively. Many workers who know Microsoft Office also know Windows Operating System General Use.

Pay by Experience Level for Telephone Operator

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Telephone Operators with more experience do not necessarily bring home bigger paychecks. In fact, experience in this field tends to impact compensation minimally. The median compensation for relatively untried workers is $25K; in the five-to-10 year group, it's higher at around $27K. Telephone Operators see a median salary of $27K after reaching one to two decades on the job. Veterans who have worked for more than two decades do tend to make the most in the end; the median pay for this group is $32K.

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Experience Affects Telephone Operator Salaries

Late-Career
up arrow 22%

Experienced
up arrow 3%

Mid-Career
up arrow 2%

National Average
$26,000

Entry-Level
up arrow 4%

Skills That Affect Telephone Operator Salaries

Customer Service
up arrow 11%


Microsoft Office
up arrow 1%

National Average
$26,000

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 35 votes.

Gender

Female
84 %
Male
16 %

Years of Experience

Less than 1 year
5%
1-4 years
40%
5-9 years
18%
10-19 years
22%
20 years or more
16%

Common Health Benefits

medical benefits Medical: 70% dental benefits Dental: 61%
vision benefits Vision: 45% employee benefits None: 28%
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