Travel agency managers hold a supervising position within retail travel outlets and are responsible for managing the sales department, staff, finances, and daily operations. They also improvise strategies to allow room for developmental changes within the travel agency to ensure superior customer satisfaction. These managers must always be knowledgeable of the latest developments in the travel world and all modes of transportation.
Travel agency managers should have superior communication skills and leadership qualities. They must be able to speak effectively with customers and their staff and work cooperatively with all employees on a daily basis. Specific duties include maintaining financial details and budgets for the agency, promoting and marketing the business, and motivating staff members to excel in their duties, and some may also be responsible for hiring, firing, and recruiting agency staff members. Knowledge of the latest advancements in online booking is also important.
Most travel agency managers have a college degree in a marketing- or travel-related field, and many also take business- and finance-related classes. Prior work experience in a travel agency is highly beneficial. Most in this position work in retail travel outlets which are open to the public, and the sizes of travel agencies and their stores can vary greatly; therefore, the number of staff members underneath a travel agency manager also varies greatly. Travel agency managers generally work normal business hours, though weekend and overtime hours may occasionally be required depending on the employer. Their co-workers include sales staff, team leads, and travel agents, and they also interact with customers on a daily basis.
Travel Agency Manager Tasks
Manage staff of travel agents in selling leisure, corporate, and group travel products and services.
Identify and pursue new clients and accounts.
Track sales, revenue, and profitability and identify areas for training and improvement.
Manage relationships with suppliers, vendors, and corporate groups.