Vice presidents (VPs) of services generally work in conjunction with a team of client service directors and/or managers to manage accounts and work with the company's clients. They must provide guidance, instructions, and discipline to employees as necessary. Additionally, they present relevant information to other executives to help make high-level decisions. Vice presidents of services are employed in a wide variety of industries, including advertising, digital media, and moving and relocation services, among others. They typically work in an office environment during regular business hours, although overtime and/or alternative hours may be required depending on the employer's needs. Travel may be needed as well.
Vice President (VP), Services Tasks
Strategize the planning, developing and directing of the call center operations and customer service programs.
Establish and communicate the service standards to the operations so that quality customer satisfaction is achieved.