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Vice President (VP), Customer Service Salary

VPs of Customer Service receive generous compensation in the United States — earning an average of $123K per year, their standard salaries shoot well into the six-figure range. In the world of VPs of Customer Service, overall cash allowance can occasionally include more than $44K from bonuses and, in some exceptional cases, $36K from profit sharing, causing incomes to vary widely between $69K and $201K. Geography is the biggest factor affecting pay for this group, followed by years of experience. Men account for the majority of VPs of Customer Service who responded to the questionnaire — 60 percent to be exact. Medical benefits are awarded to most, and a large number earn dental coverage. Job satisfaction is reported as high by the vast majority of workers.

$67,525 - $171,684
(Median)
$68K
$120K
$170K
MEDIAN: $123,322
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$70K$140K$210K
Salary
$67,525 - $171,684  
   
Bonus
$3,064 - $44,407  
Profit Sharing
$0.00 - $35,745  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$69,195 - $200,658  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 352

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United States (change)


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Job Description for Vice President (VP), Customer Service

The vice president (VP) of customer service is in charge of the company's customer service team, including all aspects of its day-to-day work. They analyze company data to see specifically what the department is working on, how it is solving any customer issues, and any necessary changes to procedures. They also provide information to other departments as necessary on employee feedback or concerns. Vice presidents of customer service must oversee the development and updating of customer service procedures that associates can follow to ensure customers receive an effective, fast, and reliable response to concerns. During high-volume periods, these executives may be required to help provide customer service support as well.

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Vice President (VP), Customer Service Tasks

  • Strategize the planning, developing and directing of the call center operations and customer service programs.
  • Establish and communicate the service standards to the operations so that quality customer satisfaction is achieved.

Common Career Paths for Vice President (VP), Customer Service


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VPs of Customer Service who take on a higher-level position such as VP of Operations may get paid a little bit less in that new role, as VPs of Operations on average bring home $122K.

Vice President (VP), Customer Service Job Listings

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Popular Skills for Vice President (VP), Customer Service


VPs of Customer Service report using a pretty varied skill set on the job. Most notably, skills in Strategic Planning, Operations Management, Call Center, and Team Leadership are correlated to pay that is above average, with boosts between 7 percent and 13 percent. At the other end of the pay range are skills like Project Management and Customer Relationship Management. Most people familiar with Customer Relationship Management also know Team Leadership.

Pay by Experience Level for Vice President (VP), Customer Service

Median of all compensation (including tips, bonus, and overtime) by years of experience.


VPs of Customer Service who reported more years of relevant experience also reported higher earnings. Survey participants with less than five years' experience pocket $80K on average, but those with five to 10 years of experience enjoy a much bigger median of $116K. VPs of Customer Service bring in $143K after working for 10 to 20 years. Respondents who claim more than 20 years of experience may encounter pay that doesn't quite reflect their extensive experience; these veterans report a median income of around $157K.

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United States (change)

Experience Affects Vice President (VP), Customer Service Salaries



National Average
$137,000



Skills That Affect Vice President (VP), Customer Service Salaries

Strategic Planning
up arrow 13%

Operations Management
up arrow 12%

Call Center
up arrow 7%

Team Leadership
up arrow 4%

National Average
$137,000

Customer Service
up arrow 2%



Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 64 votes.

Gender

Female
40 %
Male
60 %

Years of Experience

Less than 1 year
0%
1-4 years
6%
5-9 years
10%
10-19 years
46%
20 years or more
37%

Common Health Benefits

medical benefits Medical: 89% dental benefits Dental: 83%
vision benefits Vision: 66% employee benefits None: 9%
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