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Vice President (VP), Customer Service Salary

Salaries for VPs of Customer Service in the United States are generous, with average pay above six figures ($123K) per year. In the world of VPs of Customer Service, overall income ranges from $69K near the bottom to $199K at the top; this can include more than $44K from bonuses and more than $36K from profit sharing in exceptional cases. Geography is the biggest factor affecting pay for this group, followed by experience level. Most VPs of Customer Service report high levels of job satisfaction. Most enjoy medical while a large number get dental coverage. Vision coverage is also available to a majority. Figures cited in this summary are based on replies to PayScale's salary questionnaire.

$66,766 - $170,035
(Median)
$67K
$120K
$170K
MEDIAN: $122,818
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$70K$140K$210K
Salary
$66,766 - $170,035  
   
Bonus
$3,048 - $44,443  
Profit Sharing
$0.00 - $36,065  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$68,613 - $199,126  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 349

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Job Description for Vice President (VP), Customer Service

The vice president (VP) of customer service is in charge of the company's customer service team, including all aspects of its day-to-day work. They analyze company data to see specifically what the department is working on, how it is solving any customer issues, and any necessary changes to procedures. They also provide information to other departments as necessary on employee feedback or concerns. Vice presidents of customer service must oversee the development and updating of customer service procedures that associates can follow to ensure customers receive an effective, fast, and reliable response to concerns. During high-volume periods, these executives may be required to help provide customer service support as well.

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Vice President (VP), Customer Service Tasks

  • Strategize the planning, developing and directing of the call center operations and customer service programs.
  • Establish and communicate the service standards to the operations so that quality customer satisfaction is achieved.

Common Career Paths for Vice President (VP), Customer Service


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VPs of Customer Service who take on a higher-level position such as VP of Operations may get paid a little bit less in that new role, as VPs of Operations on average bring home $122K.

Vice President (VP), Customer Service Job Listings

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Popular Skills for Vice President (VP), Customer Service


VPs of Customer Service report using a pretty varied skill set on the job. Most notably, skills in Operations Management, Strategic Planning, Call Center, and Team Leadership are correlated to pay that is above average, with boosts between 8 percent and 13 percent. Skills that pay less than market rate include Project Management and Customer Relationship Management. Most people familiar with Customer Relationship Management also know Team Leadership.

Pay by Experience Level for Vice President (VP), Customer Service

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience is an important factor influencing the compensation of VPs of Customer Service. Inexperienced workers earn around $71K, but people who have been around for five to 10 years pull down a much higher average of $113K. VPs of Customer Service see a median salary of $142K after reaching one to two decades on the job. People who have worked for more than 20 years report a median income of $155K, which is barely higher than the median for folks with 10 to 20 years of experience.

Related Job Salaries

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Experience Affects Vice President (VP), Customer Service Salaries



National Average
$136,000



Skills That Affect Vice President (VP), Customer Service Salaries

Operations Management
up arrow 13%

Strategic Planning
up arrow 12%

Call Center
up arrow 8%


National Average
$136,000

Customer Service
up arrow 2%



Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 66 votes.

Gender

Female
40 %
Male
60 %

Years of Experience

1-4 years
6%
5-9 years
10%
10-19 years
47%
20 years or more
37%

Common Health Benefits

medical benefits Medical: 89% dental benefits Dental: 83%
vision benefits Vision: 65% employee benefits None: 9%