VPs of Customer Service in the United States pull down an average of $139K annually. With some bonuses approaching $54K and certain profit sharing proceeds approaching $34K, overall incomes of VPs of Customer Service spread between $88K and $227K depending on individual performance. Location is the biggest factor affecting pay for this group, followed by career duration. Nearly all enjoy medical while most get dental coverage. Vision coverage is also available to a strong majority. Most people who answered the questionnaire are men; 61 percent of VPs of Customer Service are male. Most VPs of Customer Service report high levels of job satisfaction. The numbers in this rundown were provided by PayScale's salary survey participants.

$83,411 - $191,654
(Median)
$83K
$140K
$190K
MEDIAN: $139,238
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$80K$160K$240K
Salary
$83,411 - $191,654  
   
Bonus
$8,832 - $54,217  
Profit Sharing
$-0.49 - $34,255  
Commission
$2,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$87,668 - $227,279  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 267
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Job Description for Vice President (VP), Customer Service

The vice president (VP) of customer service is in charge of the company's customer service team, including all aspects of its day-to-day work. They analyze company data to see specifically what the department is working on, how it is solving any customer issues, and any necessary changes to procedures. They also provide information to other departments as necessary on employee feedback or concerns. Vice presidents of customer service must oversee the development and updating of customer service procedures that associates can follow to ensure customers receive an effective, fast, and reliable response to concerns. During high-volume periods, these executives may be required to help provide customer service support as well.

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Vice President (VP), Customer Service Tasks

  • Strategize the planning, developing and directing of the call center operations and customer service programs.
  • Establish and communicate the service standards to the operations so that quality customer satisfaction is achieved.

Common Career Paths for Vice President (VP), Customer Service


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Although many VPs of Customer Service transition into VP of Operations roles, the latter job seems to pay slightly less with an average reported annual income of $122K.

Vice President (VP), Customer Service Job Listings

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Popular Skills for Vice President (VP), Customer Service


Overall, survey participants reported applying a fair number of skills to their work. Most notably, skills in Leadership, Strategic Planning, Operations Management, and Customer Service are correlated to pay that is above average. At the other end of the pay range are skills like Project Management, Customer Relationship Management, and Call Center. Most people skilled in Customer Relationship Management are similarly competent in Project Management.

Pay by Experience Level for Vice President (VP), Customer Service

Median of all compensation (including tips, bonus, and overtime) by years of experience.


VPs of Customer Service with a lot of experience do not necessarily enjoy more money. The average inexperienced employee pulls down a cushy six-figure sum; the median salary for people claiming fewer than five years of experience is $120K. The average pay reported by folks with 10 to 20 years of experience is around $155K. More than 20 years of experience mean a somewhat bigger median paycheck of $163K, but it's not much more than what less experienced people make.

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Experience Affects Vice President (VP), Customer Service Salaries



National Average
$152,000



Skills That Affect Vice President (VP), Customer Service Salaries

Leadership
up arrow 17%

Strategic Planning
up arrow 11%

Operations Management
up arrow 2%

Customer Service
up arrow 1%

National Average
$152,000

Customer Service Metrics
up arrow 1%

Team Leadership
up arrow 2%

Call Center
up arrow 3%

Customer Relationship Management (CRM)
up arrow 4%


Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 18 votes.

Gender

Female
39 %
Male
61 %

Years of Experience

Less than 1 year
0%
1-4 years
6%
5-9 years
10%
10-19 years
44%
20 years or more
40%

Common Health Benefits

medical benefits
Medical: 95%
dental benefits
Dental: 87%
medical benefits
Vision: 78%
dental benefits
None: 3%
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