Vice President (VP), Customer Service Salary

For VPs of Customer Service, annual average wages total $129K per year. Total cash compensation to VPs of Customer Service bottoms out near $77K and approaches $221K on the high end; the biggest paychecks include approximately $51K from bonuses and almost $36K from profit sharing. Residence and years of experience each impact pay for this group, with the former having the largest influence. The majority of VPs of Customer Service claim high levels of job satisfaction. Almost all enjoy medical while a large number get dental coverage. Vision coverage is also available to the greater part. Men account for the majority of VPs of Customer Service who responded to the questionnaire — 62 percent to be exact.

$71,170 - $181,948
(Median)
$71K
$130K
$180K
MEDIAN: $128,545
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$80K$160K$240K
Salary
$71,170 - $181,948  
   
Bonus
$4,790 - $50,601  
Profit Sharing
$0.00 - $35,895  
Commission
$10,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$77,158 - $220,961  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 459
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Job Description for Vice President (VP), Customer Service

The vice president (VP) of customer service is in charge of the company's customer service team, including all aspects of its day-to-day work. They analyze company data to see specifically what the department is working on, how it is solving any customer issues, and any necessary changes to procedures. They also provide information to other departments as necessary on employee feedback or concerns. Vice presidents of customer service must oversee the development and updating of customer service procedures that associates can follow to ensure customers receive an effective, fast, and reliable response to concerns. During high-volume periods, these executives may be required to help provide customer service support as well.

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Vice President (VP), Customer Service Tasks

  • Strategize the planning, developing and directing of the call center operations and customer service programs.
  • Establish and communicate the service standards to the operations so that quality customer satisfaction is achieved.

Common Career Paths for Vice President (VP), Customer Service


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VPs of Customer Service often transition into a VP of Operations position. VPs of Operations report a slightly lower median income of $122K.

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Popular Skills for Vice President (VP), Customer Service


VPs of Customer Service report using a wide range of professional skills. Most notably, facility with Leadership, Strategic Planning, and Operations Management are correlated to pay that is significantly above average, leading to increases of 20 percent, 14 percent, and 5 percent, respectively. At the other end of the pay range are skills like Project Management and Customer Relationship Management. Those educated in Customer Relationship Management tend to be well versed in Project Management.

Pay by Experience Level for Vice President (VP), Customer Service

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience seems to be a major factor in determining the incomes of VPs of Customer Service. New workers enjoy hefty six-figure paychecks when they take on this position — $100K per year is the median for people who claim less than five years' experience. VPs of Customer Service with one to two decades of relevant experience report an average salary of approximately $150K. VPs of Customer Service who surpass 20 years on the job report pay that isn't as high as one would expect; the median compensation for this crowd sits around $167K.

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Experience Affects Vice President (VP), Customer Service Salaries



National Average
$148,000



Skills That Affect Vice President (VP), Customer Service Salaries

Leadership
up arrow 20%

Strategic Planning
up arrow 14%

Operations Management
up arrow 5%

National Average
$148,000

Call Center
up arrow 1%

Customer Service
up arrow 2%

Team Leadership
up arrow 3%



Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 64 votes.

Gender

Female
38 %
Male
62 %

Years of Experience

Less than 1 year
0%
1-4 years
7%
5-9 years
10%
10-19 years
45%
20 years or more
38%

Common Health Benefits

medical benefits
Medical: 91%
dental benefits
Dental: 83%
medical benefits
Vision: 69%
dental benefits
None: 7%
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