Vice President (VP), Customer Service Salary (United States)

A Vice President (VP), Customer Service earns an average salary of $118,970 per year. The highest paying skills associated with this job are Operations Management and Call Center. Most people in this job have more than five years' experience in related jobs.
Vice President (VP), Customer Service Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$61,082 - $163,856
(Median)
61K
88K
120K
150K
160K
MEDIAN: $118,969
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$70K$140K$210K
Salary
$61,082 - $163,856  
   
Bonus
$3,024 - $42,448  
Profit Sharing
$195.74 - $15,319  
Commission
$12,500 - $42,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$65,485 - $195,166  
PayScale
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 328
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Job Description for Vice President (VP), Customer Service

The vice president (VP) of customer service is in charge of the company's customer service team, including all aspects of its day-to-day work. They analyze company data to see specifically what the department is working on, how it is solving any customer issues, and any necessary changes to procedures. They also provide information to other departments as necessary on employee feedback or concerns. Vice presidents of customer service must oversee the development and updating of customer service procedures that associates can follow to ensure customers receive an effective, fast, and reliable response to concerns. During high-volume periods, these executives may be required to help provide customer service support as well.
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Vice President (VP), Customer Service Tasks
  • Strategize the planning, developing and directing of the call center operations and customer service programs.
  • Establish and communicate the service standards to the operations so that quality customer satisfaction is achieved.

Common Career Paths for Vice President (VP), Customer Service

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Vice President (VP), Customer Service Job Listings

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Popular Skills for Vice President (VP), Customer Service

Pay by Experience Level for Vice President (VP), Customer Service

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference By Location

Atlanta
up arrow 39%
Denver
up arrow 30%
Boston
up arrow 24%
New York
up arrow 12%
National Average
$131,000
Chicago
up arrow 1%
Portland
up arrow 19%
Larger circles over a city indicate a job is popular in that location.

Related Job Salaries

Experience Affects Vice President (VP), Customer Service Salaries

National Average
$131,000
Entry-Level
up arrow 48%

Skills That Affect Vice President (VP), Customer Service Salaries

Operations Management
up arrow 15%
Call Center
up arrow 12%
National Average
$131,000

Job Satisfaction

Extremely satisfied Image
Extremely satisfied
Rated 5 out of 5 based on 72 votes.

Gender

Female
42%
female alumni
 
Male
58%
male alumni

Years of Experience

1-4 years
7%
5-9 years
9%
10-19 years
45%
20 years or more
38%

Common Health Benefits

medical benefits Medical: 86% dental benefits Dental: 81%
vision benefits Vision: 62% employee benefits None: 11%
Find Out Exactly What You Should Be Paid
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