Vice President (VP), Customer Service Salary

VPs of Customer Service in the United States can expect to earn a very comfortable salary, with average salaries (in the ballpark of $123K) surpassing six figures annually. Total incomes of VPs of Customer Service incorporate potential for, in a few cases, more than $44K from bonuses and close to $34K from profit sharing; these performance components cause packages to range between $69K and $201K. Geography is the biggest factor affecting pay for this group, followed by experience level. Most report receiving medical coverage from their employers and a large number collect dental insurance. Male VPs of Customer Service who responded to the survey are more common than women; more than half (61 percent) are men. Work is enjoyable for VPs of Customer Service, who typically claim high levels of job satisfaction.

$66,897 - $172,911
(Median)
$67K
$120K
$170K
MEDIAN: $122,872
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$70K$140K$210K
Salary
$66,897 - $172,911  
   
Bonus
$3,013 - $44,049  
Profit Sharing
$0.00 - $34,392  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$68,705 - $201,016  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 351
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Job Description for Vice President (VP), Customer Service

The vice president (VP) of customer service is in charge of the company's customer service team, including all aspects of its day-to-day work. They analyze company data to see specifically what the department is working on, how it is solving any customer issues, and any necessary changes to procedures. They also provide information to other departments as necessary on employee feedback or concerns. Vice presidents of customer service must oversee the development and updating of customer service procedures that associates can follow to ensure customers receive an effective, fast, and reliable response to concerns. During high-volume periods, these executives may be required to help provide customer service support as well.

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Vice President (VP), Customer Service Tasks

  • Strategize the planning, developing and directing of the call center operations and customer service programs.
  • Establish and communicate the service standards to the operations so that quality customer satisfaction is achieved.

Common Career Paths for Vice President (VP), Customer Service


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Many VPs of Customer Service move into a VP of Operations role, which does not lead to a big boost in pay. VPs of Operations on average bring in a similar salary to VPs of Customer Service.

Vice President (VP), Customer Service Job Listings

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Popular Skills for Vice President (VP), Customer Service


Overall, survey participants reported applying a fair number of skills to their work. Most notably, skills in Strategic Planning, Operations Management, Call Center, and Team Leadership are correlated to pay that is above average, with boosts between 9 percent and 19 percent. Skills that seem to negatively impact pay include Project Management and Customer Relationship Management. Those familiar with Customer Relationship Management also tend to know Team Leadership.

Pay by Experience Level for Vice President (VP), Customer Service

Median of all compensation (including tips, bonus, and overtime) by years of experience.


VPs of Customer Service generally obtain higher compensation for more plentiful past experience. Individuals with fewer than five years of experience earn $80K on average, but those in the five-to-10 year group see a six-figure median of $116K. VPs of Customer Service see a median salary of $139K after reaching one to two decades on the job. Individuals who have achieved more than 20 years of experience don't seem to earn much more than people who have 10 to 20 years under their belts; the more senior group reports an average income of $158K.

Related Job Salaries

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Experience Affects Vice President (VP), Customer Service Salaries



National Average
$135,000



Skills That Affect Vice President (VP), Customer Service Salaries

Strategic Planning
up arrow 19%

Operations Management
up arrow 15%

Call Center
up arrow 9%


National Average
$135,000

Customer Service
up arrow 1%



Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 60 votes.

Gender

Female
39 %
Male
61 %

Years of Experience

Less than 1 year
0%
1-4 years
7%
5-9 years
9%
10-19 years
47%
20 years or more
37%

Common Health Benefits

medical benefits Medical: 89% dental benefits Dental: 82%
vision benefits Vision: 67% employee benefits None: 8%
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