Vice President (VP), Customer Service Salary

VPs of Customer Service receive generous compensation in the United States — earning an average of $123K per year, their standard salaries shoot well into the six-figure range. Cash earnings for VPs of Customer Service — including $45K in bonuses and $34K in profit sharing proceeds near the top of the pay scale — generally stretch from $69K to $202K depending on individual performance. Geographic location and experience level each impact pay for this group, with the former having the largest influence. The majority of VPs of Customer Service (62 percent) survey respondents are male. Medical benefits are awarded to a large number, and most earn dental coverage. Most VPs of Customer Service like their work and job satisfaction is high. Figures cited in this summary are based on replies to PayScale's salary questionnaire.

$67,577 - $172,794
(Median)
$68K
$120K
$170K
MEDIAN: $123,093
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$70K$140K$210K
Salary
$67,577 - $172,794  
   
Bonus
$3,024 - $44,751  
Profit Sharing
$0.00 - $34,255  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$69,094 - $201,574  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 353
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Job Description for Vice President (VP), Customer Service

The vice president (VP) of customer service is in charge of the company's customer service team, including all aspects of its day-to-day work. They analyze company data to see specifically what the department is working on, how it is solving any customer issues, and any necessary changes to procedures. They also provide information to other departments as necessary on employee feedback or concerns. Vice presidents of customer service must oversee the development and updating of customer service procedures that associates can follow to ensure customers receive an effective, fast, and reliable response to concerns. During high-volume periods, these executives may be required to help provide customer service support as well.

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Vice President (VP), Customer Service Tasks

  • Strategize the planning, developing and directing of the call center operations and customer service programs.
  • Establish and communicate the service standards to the operations so that quality customer satisfaction is achieved.

Common Career Paths for Vice President (VP), Customer Service


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Many VPs of Customer Service transition into upper-level roles like VP of Operations. However, VPs of Operations do report a slightly lower median income of $122K per year.

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Popular Skills for Vice President (VP), Customer Service


VPs of Customer Service report using a pretty varied skill set on the job. Most notably, skills in Strategic Planning, Operations Management, Call Center, and Team Leadership are correlated to pay that is above average, with boosts between 7 percent and 18 percent. Skills that seem to negatively impact pay include Project Management and Customer Relationship Management. Most people familiar with Customer Relationship Management also know Team Leadership.

Pay by Experience Level for Vice President (VP), Customer Service

Median of all compensation (including tips, bonus, and overtime) by years of experience.


VPs of Customer Service with a rich background of experience are typically rewarded with larger paychecks. Salaries for the relatively untried average out to around $84K, but survey participants with five to 10 years of experience earn a significantly higher median of $116K. The average pay reported by folks with 10 to 20 years of experience is around $140K. VPs of Customer Service with more than 20 years of experience report incomes that are only modestly higher; the median for these old hands hovers around $158K.

Related Job Salaries

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Experience Affects Vice President (VP), Customer Service Salaries



National Average
$136,000



Skills That Affect Vice President (VP), Customer Service Salaries

Strategic Planning
up arrow 18%

Operations Management
up arrow 14%

Call Center
up arrow 7%


Customer Service
up arrow 3%

National Average
$136,000



Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 58 votes.

Gender

Female
38 %
Male
62 %

Years of Experience

Less than 1 year
0%
1-4 years
7%
5-9 years
9%
10-19 years
47%
20 years or more
37%

Common Health Benefits

medical benefits Medical: 89% dental benefits Dental: 82%
vision benefits Vision: 68% employee benefits None: 8%
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