Vice President (VP), Customer Service Salary (United States)

A Vice President (VP), Customer Service earns an average salary of $118,623 per year. A skill in Call Center is associated with high pay for this job. Most people in this job have more than five years' experience in related jobs. Experience has a moderate effect on income for this job.
Vice President (VP), Customer Service Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$60,687 - $163,750
(Median)
61K
87K
120K
150K
160K
MEDIAN: $118,622
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$70K$140K$210K
Salary
$60,687 - $163,750  
   
Bonus
$3,069 - $44,718  
Profit Sharing
$198.66 - $44,295  
Commission
$-0.50 - $84,430  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$65,587 - $197,602  
PayScale
Country: United States | Currency: USD | Updated: 11 Jun 2014 | Individuals Reporting: 335
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Job Description for Vice President (VP), Customer Service
The vice president (VP) of customer service is in charge of the company's customer service team, including all aspects of its day-to-day work. They analyze company data to see specifically what the department is working on, how it is solving any customer issues, and any necessary changes to procedures. They also provide information to other departments as necessary on employee feedback or concerns. Vice presidents of customer service must oversee the development and updating of customer service procedures that associates can follow to ensure customers receive an effective, fast, and reliable response to concerns. During high-volume periods, these executives may be required to help provide customer service support as well.
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Vice President (VP), Customer Service Tasks
  • Strategize the planning, developing and directing of the call center operations and customer service programs.
  • Establish and communicate the service standards to the operations so that quality customer satisfaction is achieved.

Vice President (VP), Customer Service Job Listings

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Popular Skills for Vice President (VP), Customer Service
Pay by Experience Level for Vice President (VP), Customer Service
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Pay Difference By Location
Atlanta
up arrow 48%
Denver
up arrow 32%
Boston
up arrow 24%
New York
up arrow 15%
National Average
$131,000
Larger circles over a city indicate a job is popular in that location.
Related Job Salaries

Experience Affects Vice President (VP), Customer Service Salaries

National Average
$131,000
Mid-Career
up arrow 14%
Entry-Level
up arrow 48%

Skills That Affect Vice President (VP), Customer Service Salaries

Call Center
up arrow 10%
Team Leadership
up arrow 6%
Operations Management
up arrow 3%
National Average
$131,000
Customer Service
up arrow 40%
Job Satisfaction
Extremely satisfied Image
Extremely satisfied
Rated 5 out of 5 based on 78 votes.
Gender
Female
41%
female alumni
 
Male
59%
male alumni
Years of Experience
1-4 years
7%
5-9 years
10%
10-19 years
46%
20 years or more
38%
Common Health Benefits
medical benefits Medical: 86% dental benefits Dental: 80%
vision benefits Vision: 62% employee benefits None: 10%
Find Out Exactly What You Should Be Paid
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United States (change)
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