Vice President (VP), Customer Service Salary

Salaries for VPs of Customer Service in the United States are generous, with average pay above six figures ($128K) per year. Cash earnings for VPs of Customer Service — which occasionally include more than $50K from bonuses and more than $35K from profit sharing — stretch from around $72K to approximately $221K. Location and career length each impact pay for this group, with the former having the largest influence. Male VPs of Customer Service are more prevalent than women among those who took the survey — 62 percent of professionals. Medical benefits are awarded to a large number, and most earn dental coverage. Most workers in this position report high levels of job satisfaction. The figures in this overview were provided by individuals who took PayScale's salary questionnaire.

$69,416 - $181,020
MEDIAN: $128,130

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
$69,416 - $181,020  
$4,055 - $50,030  
Profit Sharing
$0.00 - $35,355  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
$72,256 - $221,013  
Country: United States | Currency: USD | Updated: 20 Sep 2015 | Individuals Reporting: 419
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Job Description for Vice President (VP), Customer Service

The vice president (VP) of customer service is in charge of the company's customer service team, including all aspects of its day-to-day work. They analyze company data to see specifically what the department is working on, how it is solving any customer issues, and any necessary changes to procedures. They also provide information to other departments as necessary on employee feedback or concerns. Vice presidents of customer service must oversee the development and updating of customer service procedures that associates can follow to ensure customers receive an effective, fast, and reliable response to concerns. During high-volume periods, these executives may be required to help provide customer service support as well.


Vice President (VP), Customer Service Tasks

  • Strategize the planning, developing and directing of the call center operations and customer service programs.
  • Establish and communicate the service standards to the operations so that quality customer satisfaction is achieved.

Common Career Paths for

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Many VPs of Customer Service move into VP of Operations roles. VPs of Operations seem to make a little less than VPs of Customer Service as their salaries average out to $122K a year.

Vice President (VP), Customer Service Job Listings

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Popular Skills for

VPs of Customer Service report using a pretty varied skill set on the job. Most notably, skills in Strategic Planning, Operations Management, Call Center, and Team Leadership are correlated to pay that is above average. Skills that are correlated to lower pay, on the other hand, include Project Management and Customer Relationship Management. For most people, competency in Customer Relationship Management indicates knowledge of Team Leadership.

Pay by Experience Level for

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Experience seems to be a major factor in determining the incomes of VPs of Customer Service. In this occupation, salaries for the relatively untested average out to $96K, but folks in the five-to-10 year range enjoy a much heftier median of $120K. After working for 10 to 20 years, VPs of Customer Service make a median salary of $149K. Individuals who have achieved more than 20 years of experience don't seem to earn much more than people who have 10 to 20 years under their belts; the more senior group reports an average income of $171K.

Related Job Salaries

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Experience Affects Salaries

National Average

Skills That Affect Salaries

Strategic Planning
up arrow 18%

Operations Management
up arrow 5%

National Average

Call Center
up arrow 1%

Team Leadership
up arrow 2%

Customer Service
up arrow 2%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 59 votes.


38 %
62 %

Years of Experience

Less than 1 year
1-4 years
5-9 years
10-19 years
20 years or more

Common Health Benefits

medical benefits Medical: 89% dental benefits Dental: 83%
vision benefits Vision: 69% employee benefits None: 8%