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Vice President (VP), Customer Service Salary (United States)

Salaries for VPs of Customer Service in the United States are generous, with average pay above six figures ($133K) per year. Cash earnings for VPs of Customer Service — which occasionally include more than $44K from bonuses and more than $48K from profit sharing — stretch from around $66K to approximately $198K. Geographic location is the biggest factor affecting pay for this group, followed by career duration. Work is enjoyable for VPs of Customer Service, who typically claim high levels of job satisfaction. Most enjoy medical while a large number get dental coverage. Vision coverage is also available to a majority. The information for this snapshot was generated by responses to the PayScale salary survey.
Vice President (VP), Customer Service Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$62,875 - $166,997
(Median)
63K
90K
120K
150K
170K
MEDIAN: $120,747
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$70K$140K$210K
Salary
$62,875 - $166,997  
   
Bonus
$3,017 - $44,404  
Profit Sharing
$0.00 - $47,500  
Commission
$10,000 - $45,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$66,187 - $197,696  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 339
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Job Description for Vice President (VP), Customer Service

The vice president (VP) of customer service is in charge of the company's customer service team, including all aspects of its day-to-day work. They analyze company data to see specifically what the department is working on, how it is solving any customer issues, and any necessary changes to procedures. They also provide information to other departments as necessary on employee feedback or concerns. Vice presidents of customer service must oversee the development and updating of customer service procedures that associates can follow to ensure customers receive an effective, fast, and reliable response to concerns. During high-volume periods, these executives may be required to help provide customer service support as well.
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Vice President (VP), Customer Service Tasks
  • Strategize the planning, developing and directing of the call center operations and customer service programs.
  • Establish and communicate the service standards to the operations so that quality customer satisfaction is achieved.

Common Career Paths for Vice President (VP), Customer Service

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For VPs of Customer Service, career advancements do not tend to correlate with a rise in salary. On average, lower-level VPs of Customer Service earn similar salaries to those in higher-end positions like VP of Operations.

Vice President (VP), Customer Service Job Listings

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Popular Skills for Vice President (VP), Customer Service

VPs of Customer Service report using a wide range of professional skills. Most notably, skills in Strategic Planning, Operations Management, Call Center, and Team Leadership are correlated to pay that is above average, with boosts between 10 percent and 14 percent. Those listing Customer Service as a skill should be prepared for drastically lower pay. Customer Relationship Management and Project Management also typically command lower compensation. Those familiar with Customer Relationship Management also tend to know Team Leadership.

Pay by Experience Level for Vice President (VP), Customer Service

Median of all compensation (including tips, bonus, and overtime) by years of experience.
VPs of Customer Service with a rich background of experience are typically rewarded with larger paychecks. Folks with fewer than five years of experience earn around $67K on average, but respondents who have racked up five to 10 years benefit from a six-figure median of $112K. VPs of Customer Service see a median salary of $144K after reaching one to two decades on the job. VPs of Customer Service with more than 20 years of experience report incomes that are only modestly higher; the median for these old hands hovers around $157K.

Pay Difference By Location

Atlanta
up arrow 49%
Denver
up arrow 28%
Boston
up arrow 22%
New York
up arrow 7%
National Average
$133,000
Seattle
up arrow 8%
Chicago
up arrow 14%
Portland
up arrow 20%
Larger circles over a city indicate a job is popular in that location.
Home to some of the best pay for VPs of Customer Service, Atlanta offers exceptional salaries, 49 percent above the national average. VPs of Customer Service will also find cushy salaries in Denver (+28 percent) and Boston (+22 percent). VPs of Customer Service in Portland make 20 percent less than the national average, proving that location is a major factor in pay. A couple other locations with smaller-than-average paychecks include Chicago (14 percent lower) and Seattle (8 percent lower).

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Experience Affects Vice President (VP), Customer Service Salaries

National Average
$133,000

Skills That Affect Vice President (VP), Customer Service Salaries

Strategic Planning
up arrow 14%
Operations Management
up arrow 13%
Call Center
up arrow 10%
National Average
$133,000
Customer Service
up arrow 21%

Job Satisfaction

Extremely satisfied Image
Extremely satisfied
Rated 5 out of 5 based on 67 votes.

Gender

Female
41%
female alumni
 
Male
59%
male alumni

Years of Experience

1-4 years
6%
5-9 years
10%
10-19 years
48%
20 years or more
36%

Common Health Benefits

medical benefits Medical: 88% dental benefits Dental: 81%
vision benefits Vision: 63% employee benefits None: 10%