The average pay for a Customer Relations Manager (CRM) is AED 126,000 per year. A skill in Customer Relationship Management (CRM) is associated with high pay for this job. Most people with this job move on to other positions after 20 years in this field. Experience strongly influences income for this job.
|Range||AED 0AED 361K|
|Salary||AED 36,000 - AED 294,791|
|Bonus||AED 15.10 - AED 297,988|
|Profit Sharing||AED 5,050|
|Total Pay (|
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).)
|AED 36,000 - AED 361,741|
Job Description for Customer Relations Manager (CRM)
The position of customer relations manager (abbreviated as CRM in many companies, not to be confused with community relations manager) is usually a senior position in larger companies manufacturing consumer and commercial goods. The customer relations manager acts as a liaison between the company and its customers to ensure that product standards are being met and to address concerns related to manufacture and production. They normally then interface with the company and its engineering, development, and manufacturing divisions to determine if changes in products need to be made.Read More...
It is the job of a CRM to supervise the company's customer relations or customer service department and to maintain a system of communication that facilitates the ability of these employees to interact efficiently with purchasers. The customer relations manager normally establishes an order in which to address these concerns, so that the most pressing or frequent reports are escalated and categorized quickly to relevant parties within the company. The company's engineering or manufacturing sections may make changes or offer solutions to these problems, and it is the job of the CRM to take this information back to the customer in a proactive, friendly response.
To be a customer relations manager, one must usually have at least a bachelor's degree in business or a related field. Normally, customer relations managers must have several years' experience as customer relations agents or supervisors before they're considered for this higher-level position. Many companies prefer to promote from within when hiring a customer relations manager. (Copyright 2018 PayScale.com)
Customer Relations Manager (CRM) Tasks
- Develops and implements process and procedures to improve operational efficiency.
- Oversees cross functional work areas targeted to resolve issues raised by customers
- Manages the customer service operations, which deals directly with customers and is the first point of contact.
- Develops, tracks and reports key performance measurements for the unit.
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