The average salary for a Desktop Support Technician in Australia is AU$57,023.
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AU$45k - AU$73k
AU$850 - AU$6k
AU$44k - AU$75k
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Job Description for Desktop Support Technician
Desktop support technicians are usually the first people who are called when something goes wrong with a desktop computer in their company or the company's network. The duties range from remote desktop assistance to providing support over the telephone to troubleshooting issues that arise with computers. Desktop support technicians must prioritize the issues they receive. For example, a computer that completely crashes is usually considered a high priority over someone who can't figure out how t…Read more
Desktop Support Technician Tasks
- Format, install, set up, maintain, and troubleshoot desktop and laptop computers with and for end users.
- Coordinate with vendors to resolve problems.
- Add or replace memory, new keyboards, motherboards, and other components.
- Set up and troubleshoot domains, user accounts and software accounts.
- Configure, test, and troubleshoot network connectivity and wireless access for local and remote computers or devices.
Explore the most common career paths for Desktop Support Technician. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.
Desktop Support Technician
More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)
Desktop Support Technician Job Listings
Popular Skills for Desktop Support Technician
Help Desk / Desktop Support (Tier 2)
Help Desk / Desktop Support
Information Technology (IT) Support
Computer Hardware Technician
Skills in Help Desk / Desktop Support (Tier 2), Help Desk / Desktop Support, Information Technology (IT) Support and Customer Service are correlated to pay that is above average. Skills that pay less than market rate include Computer Hardware Technician.
Pay by Experience Level for Desktop Support Technician
An entry-level Desktop Support Technician with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of AU$49,435 based on 8 salaries. An early career Desktop Support Technician with 1-4 years of experience earns an average total compensation of AU$54,158 based on 86 salaries. A mid-career Desktop Support Technician with 5-9 years of experience earns an average total compensation of AU$59,560 based on 56 salaries. An experienced Desktop Support Technician with 10-19 years of experience earns an average total compensation of AU$68,706 based on 30 salaries. In their late career (20 years and higher), employees earn an average total compensation of AU$57,085.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Desktop Support Technician in their job title in Darwin, Northern Territory earn an average of 12.1% more than the national average. These job titles also find higher than average salaries in Adelaide, South Australia (5.9% more) and Brisbane, Queensland (4.9% more). The lowest salaries can be found in Melbourne, Victoria (6.9% less).
Years of Experience
This data is based on 190 survey responses.
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