C$57,357
Avg. Salary
C$16.87
Avg. Hourly Rate

Average additional compensation:

C$4,937

Bonus

C$3,500

Profit Sharing

C$6,500

Commission

What am I worth?
How should I pay?

The average pay for a Call Center Manager is C$16.87 per hour.

The average pay for a Call Center Manager is C$57,357 per year.

10%
C$10.17
10%
C$16.87
50%
C$25.00
90%
90%
MEDIAN C$16.87
10%
C$39k
10%
C$57k
50%
C$77k
90%
90%
MEDIAN C$57,357
C$39,398 - C$77,396
C$39K
C$57K
C$77K
MEDIAN: C$57,357
10%
50%
90%
C$10.17 - C$25.00
C$10
C$17
C$25
MEDIAN: C$16.87
10%
50%
90%
C$0C$81K
Salary C$39,398 - C$77,396
Bonus C$501 - C$12,913
Profit Sharing C$0.00 - C$9,863
Commission C$6,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$36,318 - C$81,545
  • Country: Canada
  • Currency: CAD
  • Updated: 19 Mar 2019
  • Individuals Reporting: 186
Hourly Data C$0C$25
Hourly Rate C$10.17 - C$25.00
Overtime C$19.38
Annual Data C$0C$81K
Bonus C$501 - C$12,913
Commission C$6,500
Profit Sharing C$0.00 - C$9,863
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$36,318 - C$81,545
  • Country: United States
  • Currency: CAD
  • Updated: 19 Mar 2019
  • Individuals Reporting: 19

Job Description for Call Center Manager

A call center manager is responsible for ensuring their organization's call center operates effectively and efficiently at all times. They must maintain a high level of customer satisfaction, and the ability to maintain a positive, professional attitude with customers and colleagues is essential. A call center manager is responsible for training, scheduling and leading their customer service team, as well as overseeing strategies for inbound and outbound calls. Most call center managers must be capable of using particular software programs, as well as possess the ability to type and run various company reports. They oversee their call center's statistics and take proactive and reactive steps to improve those statistics as needed. Additionally, they help provide guidance and training to employees to improve performance.

Read More...

Call Center Manager Pay By Employer

$0$85K

Ruffalocody, LLC
27 profiles
$40,678

$40,968

$75,000

$68,017

Call Center Manager Job Listings

Popular Skills for Call Center Manager

Pay by Experience Level for Call Center Manager

Pay by Experience for a Call Center Manager has a positive trend. An entry-level Call Center Manager with less than 5 years of experience can expect to earn an average total compensation of C$50,000 based on 55 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Call Center Manager with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of C$61,000 based on 45 salaries. An experienced Call Center Manager which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of C$70,000 based on 45 salaries. A Call Center Manager with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of C$62,000 based on 22 salaries.

Pay Difference by Location

National Average: C$58,618

Larger city markers indicate a job is popular in that location.

Call Center Manager Reviews

Q: What is it like working as a Call Center Manager?

Call Center Manager in Brampton:
"Hectic."
Pros: Close to home.
Cons: Traffic

Call Center Manager in Montreal:
"Management"
Pros: Working with different cultures, lead by example, manage people
Cons: Stupid people

Related Job Salaries

Key Stats for Call Center Manager

Gender

Female
53 %
Male
47 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 48 votes.
Less than 1 year
0%
1-4 years
28%
5-9 years
30%
10-19 years
35%
20 years or more
6%

Experience Affects Call Center Manager Salaries

▲19%

▲6%

▲4%

National Average
C$59,000

▼15%

Skills That Affect Call Center Manager Salaries





National Average
C$59,000



Windows NT / 2000 / XP Networking
▼8%

Sales Management
▼25%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 48 votes.

Gender

Female
53 %
Male
47 %

Years of Experience

Less than 1 year
0%
1-4 years
28%
5-9 years
30%
10-19 years
35%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 92%
dental benefits
Dental: 87%
vision benefits
Vision: 78%
no benefits
None: 7%