A Call Center Manager in Toronto, Ontario earns an average salary of C$66,262 per year. Most people with this job move on to other positions after 20 years in this career.

C$40,541 - C$78,331
C$41K
C$61K
C$78K
MEDIAN: C$61,213
10%
50%
90%
C$0C$83K
Salary C$40,541 - C$78,331
Bonus C$101 - C$12,822
Profit Sharing C$3,250
Commission C$11,478
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$39,816 - C$83,648
  • Country: Canada
  • Currency: CAD
  • Updated: 19 Jan 2018
  • Individuals Reporting: 58

Job Description for Call Center Manager

A call center manager is responsible for ensuring their organization's call center operates effectively and efficiently at all times. They must maintain a high level of customer satisfaction, and the ability to maintain a positive, professional attitude with customers and colleagues is essential. A call center manager is responsible for training, scheduling and leading their customer service team, as well as overseeing strategies for inbound and outbound calls. Most call center managers must be capable of using particular software programs, as well as possess the ability to type and run various company reports. They oversee their call center's statistics and take proactive and reactive steps to improve those statistics as needed. Additionally, they help provide guidance and training to employees to improve performance.

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Call Center Manager Tasks

  • Develops, implements and audits polices and procedures related to flow of information and systems used within the operations.
  • Establish standards of performance for the operations and manage the staffs to achieve the performance standards
  • Responsible for departmental budget.
  • Manages day to day activities within the call center operations.

Call Center Manager Job Listings

Key Stats for Call Center Manager

Gender

Female
35 %
Male
65 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 10 votes.
Less than 1 year
2%
1-4 years
31%
5-9 years
33%
10-19 years
31%
20 years or more
3%

Experience Affects Call Center Manager Salaries

▲25%

▲18%

National Average
C$64,000

▼20%

Skills That Affect Call Center Manager Salaries




Microsoft Office
▲5%


Windows Operating System General Use
▼0%

National Average
C$64,000

Sales Management
▼26%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 10 votes.

Gender

Female
35 %
Male
65 %

Years of Experience

Less than 1 year
2%
1-4 years
31%
5-9 years
33%
10-19 years
31%
20 years or more
3%

Common Health Benefits

medical benefits
Medical: 84%
dental benefits
Dental: 80%
vision benefits
Vision: 65%
no benefits
None: 16%