A Call Center Manager in Mississauga, Ontario earns an average salary of C$56,300 per year.

Job Description for Call Center Manager

A call center manager is responsible for ensuring their organization's call center operates effectively and efficiently at all times. They must maintain a high level of customer satisfaction, and the ability to maintain a positive, professional attitude with customers and colleagues is essential. A call center manager is responsible for training, scheduling and leading their customer service team, as well as overseeing strategies for inbound and outbound calls. Most call center managers must be capable of using particular software programs, as well as possess the ability to type and run various company reports. They oversee their call center's statistics and take proactive and reactive steps to improve those statistics as needed. Additionally, they help provide guidance and training to employees to improve performance.

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Call Center Manager Tasks

  • Develops, implements and audits polices and procedures related to flow of information and systems used within the operations.
  • Establish standards of performance for the operations and manage the staffs to achieve the performance standards
  • Responsible for departmental budget.
  • Manages day to day activities within the call center operations.

Call Center Manager Job Listings

Key Stats for Call Center Manager

Gender

Female
50 %
Male
50 %
1-4 years
20%
5-9 years
20%
10-19 years
60%

Skills That Affect Call Center Manager Salaries

National Average
C$71,000

Microsoft Word
▼11%

Microsoft Excel
▼12%

Microsoft Office
▼18%

Gender

Female
50 %
Male
50 %

Years of Experience

1-4 years
20%
5-9 years
20%
10-19 years
60%

Common Health Benefits

medical benefits
Medical: 75%
dental benefits
Dental: 75%
vision benefits
Vision: 75%
no benefits
None: 25%