C$55,240
Avg. Salary
C$14.59
Avg. Hourly Rate
Help us gather more data! Is Customer Relationship Management (CRM) Specialist your job title? Find out what you're worth.

The average pay for a Customer Relationship Management (CRM) Specialist is C$14.59 per hour.

The average pay for a Customer Relationship Management (CRM) Specialist is C$55,240 per year.

10%
C$0.00
10%
C$14.59
50%
C$0.00
90%
90%
MEDIAN C$14.59
10%
C$42k
10%
C$55k
50%
C$66k
90%
90%
MEDIAN C$55,240
C$42,412 - C$65,829
C$42K
C$55K
C$66K
MEDIAN: C$55,240
10%
50%
90%
C$0C$68K
Salary C$42,412 - C$65,829
Bonus C$403 - C$14,899
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$34,353 - C$68,952
  • Country: Canada
  • Currency: CAD
  • Updated: 14 Apr 2019
  • Individuals Reporting: 27

Job Description for Customer Relationship Management (CRM) Specialist

For organizations that focus on selling products and services, it is essential to retain an established customer base and continuously reach out to new customers. To this end, many companies employ or contract with customer relations management (CRM) specialists. CRM specialists are analysts who constantly examine and monitor a firm's practices with existing customers, helping ensure that retention levels are as high as possible. They also analyze data to find ways to attract new customers, as well as assist in the rollout of such measures. CRM specialists are often employees of the firm, but others work as independent contractors. CRM specialists generally work full time in an office setting, though considerable travel is often also a part of the job.

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Customer Relationship Management (CRM) Specialist Tasks
  • Collaborate with sales and marketing to identify customer support and technology problems and resolve them.
  • Conduct user workshops and other forms of requirements gathering, in addition to training workshops.
  • Write training materials and troubleshooting documentation.
  • Participate in user testing and upgrade process, and ensure that business objectives are met.

Customer Relationship Management (CRM) Specialist Job Listings

Pay Difference by Location

8%

National Average: C$54,967

Larger city markers indicate a job is popular in that location.

Related Job Salaries

Key Stats for Customer Relationship Management (CRM) Specialist

Gender

Female
65 %
Male
35 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 3 votes.
Less than 1 year
3%
1-4 years
63%
5-9 years
23%
10-19 years
10%

Experience Affects Customer Relationship Management (CRM) Specialist Salaries

▲7%

▲3%

National Average
C$55,000

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 3 votes.

Gender

Female
65 %
Male
35 %

Years of Experience

Less than 1 year
3%
1-4 years
63%
5-9 years
23%
10-19 years
10%

Common Health Benefits

medical benefits
Medical: 93%
dental benefits
Dental: 89%
vision benefits
Vision: 67%
no benefits
None: 7%