Average Customer Service Representative (CSR) Hourly Pay in Ottawa, Ontario

C$13.94
Avg. Hourly RateShow Salary
C$1,500
Bonus
C$1,300
Commission
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The average hourly pay for a Customer Service Representative (CSR) in Ottawa, Ontario is C$13.94.
10%
C$11.30
MEDIAN
C$13.94
90%
C$19.11
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United States (change)
Hourly Rate
C$11 - C$19
Bonus
C$295 - C$2,980
Commission
C$0 - C$1,300
Total Pay
C$23,848 - C$44,716

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Job Description for Customer Service Representative (CSR)

Customer Service Representative (CSR) Tasks
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.
  • First point of customer contact for general inquiries like pricing, products, scheduling etc.
  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.

Popular Employer Salaries for Customer Service Representative (CSR)

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Popular Skills for Customer Service Representative (CSR)

Skills in Customer Service, Customer Relations, Problem Solving and Call Center Operations are correlated to pay that is above average. Skills that pay less than market rate include Data Entry.

Pay by Experience Level for Customer Service Representative (CSR)

An entry-level Customer Service Representative (CSR) with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of C$13.42 based on 12 salaries. An early career Customer Service Representative (CSR) with 1-4 years of experience earns an average total compensation of C$13.80 based on 67 salaries. A mid-career Customer Service Representative (CSR) with 5-9 years of experience earns an average total compensation of C$15.17 based on 36 salaries. An experienced Customer Service Representative (CSR) with 10-19 years of experience earns an average total compensation of C$13.75 based on 20 salaries. In their late career (20 years and higher), employees earn an average total compensation of C$18.
Employees with Customer Service Representative (CSR) in their job title in Edmonton, Alberta earn an average of 12.0% more than the national average. These job titles also find higher than average salaries in Mississauga, Ontario (11.5% more) and Montréal, Québec (11.2% more). The lowest salaries can be found in Winnipeg, Manitoba (3.5% less).

Years of Experience

This data is based on 142 survey responses.
Entry Level
8.5%
Early Career
47.2%
Mid Career
25.4%
Experienced
14.1%
Late Career
4.9%