A Customer Service Specialist earns an average wage of C$14.43 per hour. Skills that are associated with high pay for this job are Oral / Verbal Communication and Customer Relationship Management (CRM). For the first five to ten years in this position, pay increases modestly, but any additional experience does not have a big effect on pay. People in this job generally don't have more than 20 years' experience.

C$33,042 - C$55,491
C$33K
C$42K
C$55K
MEDIAN: C$41,679
10%
50%
90%
C$11.26 - C$20.31
C$11
C$15
C$20
MEDIAN: C$14.72
10%
50%
90%
C$0C$55K
Salary C$33,042 - C$55,491
Bonus C$253.42 - C$5,095
Profit Sharing C$1,100
Commission C$1,969
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$24,648 - C$50,232
  • Country: Canada
  • Currency: CAD
  • Updated: 20 Sep 2017
  • Individuals Reporting: 180
Hourly Data C$0C$32
Hourly Rate C$11.26 - C$20.31
Hourly Tips C$2.63
Overtime C$12.26 - C$32.89
Annual Data C$0C$50K
Bonus C$253.42 - C$5,095
Commission C$1,969
Profit Sharing C$1,100
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$24,648 - C$50,232
  • Country: United States
  • Currency: CAD
  • Updated: 20 Sep 2017
  • Individuals Reporting: 163

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United States (change)

Common Career Paths for Customer Service Specialist


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Customer Service Specialist Job Listings

Popular Employer Salaries for Customer Service Specialist

Popular Skills for Customer Service Specialist

Pay by Experience Level for Customer Service Specialist

Pay by Experience for a Customer Service Specialist has a positive trend. An entry-level Customer Service Specialist with less than 5 years of experience can expect to earn an average total compensation of C$34,000 based on 160 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Specialist with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of C$39,000 based on 112 salaries. An experienced Customer Service Specialist which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of C$39,000 based on 72 salaries. A Customer Service Specialist with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of C$40,000 based on 25 salaries.

Pay Difference by Location

National Average: C$38,185

Larger city markers indicate a job is popular in that location.

Customer Service Specialist Reviews

Q: What is it like working as a Customer Service Specialist?

Customer Service Specialist in Middleton:
Pros: Working at home.
Cons: Not making enough money to pay the bills.

Customer Service Specialist in Edson:
"Enjoy helping costumes locate and select what product is bes."
Pros:
Cons:

Customer Service Specialist in Kingston:
"Long Hours And Stressful Atmosphere."
Pros: My manager is an easy guy to like. We get along quite well. Also, having a wash-bay to clean your car in means your ride always looks nice!
Cons: It constantly feels as if the head office is leaving you out to dry. Having to make phone calls on a daily basis to disappoint customers due to website and call center over-booking. You feel very much like a "pawn" in Discount's big game. They put lots of pressure on you to meet certain expectations, but don't provide you with the vehicles to make it happen. Every day is a scramble and customers are let down on a daily basis. The pay and hours are nothing special either.

Customer Service Specialist in Mississauga:
Pros: What I mostly like about my current job is interacting with my customer. It really gives me pleasure in knowing that at the end of each shift I came in and I did what I had to do and I delivered. Not only are my customers satisfied but my manager, too.
Cons: The least thing unfortunately that I don't like about my current job is the fact that it is a 24-hour location which means we sometimes have to work until 12 at night. It's also open during public holidays which does not give you enough time to spend with your loved ones. Also the office conditions at the moment are a little bit harsh. We have construction going on. Amidst it all we have to serve our customers which I feel is very unhealthy.

Related Job Salaries

Key Stats for Customer Service Specialist

Gender

Female
71 %
Male
29 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 65 votes.
Less than 1 year
4%
1-4 years
43%
5-9 years
25%
10-19 years
21%
20 years or more
8%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Specialist Salaries

Late-Career
▲4%

▲2%

▲1%

National Average
C$38,000

▼11%

Skills That Affect Customer Service Specialist Salaries

Oral / Verbal Communication
▲11%

Customer Relationship Management (CRM)
▲7%

National Average
C$38,000

Sales
▼2%


Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 65 votes.

Gender

Female
71 %
Male
29 %

Years of Experience

Less than 1 year
4%
1-4 years
43%
5-9 years
25%
10-19 years
21%
20 years or more
8%

Common Health Benefits

medical benefits
Medical: 73%
dental benefits
Dental: 72%
vision benefits
Vision: 59%
no benefits
None: 21%
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