C$41,637
Avg. Salary
C$14.84
Avg. Hourly Rate

Average additional compensation:

C$1,900

Bonus

C$1,100

Profit Sharing

C$1,940

Commission

What am I worth?
How should I pay?

The average pay for a Customer Service Specialist is C$14.84 per hour.

The average pay for a Customer Service Specialist is C$41,637 per year.

C$11.40
10%
C$14.84
50%
C$20.77
90%
MEDIAN C$14.84
C$34k
10%
C$42k
50%
C$56k
90%
MEDIAN C$41,637
C$33,908 - C$55,562
C$34K
C$42K
C$56K
MEDIAN: C$41,637
10%
50%
90%
C$11.40 - C$20.77
C$11
C$15
C$21
MEDIAN: C$14.84
10%
50%
90%
C$0C$55K
Salary C$33,908 - C$55,562
Bonus C$352 - C$5,136
Profit Sharing C$493 - C$2,061
Commission C$306 - C$24,468
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$25,441 - C$51,959
  • Country: Canada
  • Currency: CAD
  • Updated: 17 Feb 2019
  • Individuals Reporting: 328
Hourly Data C$0C$32
Hourly Rate C$11.40 - C$20.77
Hourly Tips C$2.63
Overtime C$11.63 - C$32.99
Annual Data C$0C$51K
Bonus C$352 - C$5,136
Commission C$306 - C$24,468
Profit Sharing C$493 - C$2,061
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$25,441 - C$51,959
  • Country: United States
  • Currency: CAD
  • Updated: 17 Feb 2019
  • Individuals Reporting: 267

Job Description for Customer Service Specialist

Customer service specialists first and foremost must ensure that customers' needs are met. They are often the first (and last) person a customer interacts with, and the customer might not have much time to get what they need from the company. The specialist must be able to think quickly on their feet and communicate effectively with customers. Customer service specialists are generally the liaisons between customers and companies, so they must have good knowledge of and relationships within their company. Solving other workers' issues will also sometimes be required, so learning the ins and outs of the company is a must.

Read More...
Customer Service Specialist Tasks
  • Update customer files and databases.
  • Consult with customers by telephone or in person to provide information, take orders, answer questions and handle complaints.
  • Investigate and follow up on customer problems.
  • Document outcomes and steps taken.

Common Career Paths for Customer Service Specialist


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Customer Service Specialist Job Listings

Popular Skills for Customer Service Specialist

Pay by Experience Level for Customer Service Specialist

Pay by Experience for a Customer Service Specialist has a positive trend. An entry-level Customer Service Specialist with less than 5 years of experience can expect to earn an average total compensation of C$36,000 based on 192 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Specialist with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of C$40,000 based on 116 salaries. An experienced Customer Service Specialist which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of C$41,000 based on 80 salaries. A Customer Service Specialist with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of C$40,000 based on 26 salaries.

Pay Difference by Location

National Average: C$38,737

Larger city markers indicate a job is popular in that location.

Customer Service Specialist Reviews

Q: What is it like working as a Customer Service Specialist?

Customer Service Specialist in St Thomas:
"I love it."
Pros: Close to stores and great place.
Cons: The travel time.

Customer Service Specialist in Winnipeg:
"Not many options."
Pros: Friendly people
Cons: Not many jobs

Customer Service Specialist in Middleton:
Pros: Working at home.
Cons: Not making enough money to pay the bills.

Customer Service Specialist in Kitchener:
"Patience & Understanding."
You have to have extreme patience and be a good listener. Be prepared to be run off your feet during peak season but looking for work during off season.

Customer Service Specialist in Edson:
"Enjoy helping costumes locate and select what product is bes."

Customer Service Specialist in Kingston:
"Long Hours And Stressful Atmosphere."
Pros: My manager is an easy guy to like. We get along quite well. Also, having a wash-bay to clean your car in means your ride always looks nice!
Cons: It constantly feels as if the head office is leaving you out to dry. Having to make phone calls on a daily basis to disappoint customers due to website and call center over-booking. You feel very much like a "pawn" in Discount's big game. They put lots of pressure on you to meet certain expectations, but don't provide you with the vehicles to make it happen. Every day is a scramble and customers are let down on a daily basis. The pay and hours are nothing special either.

Customer Service Specialist in Mississauga:
Pros: What I mostly like about my current job is interacting with my customer. It really gives me pleasure in knowing that at the end of each shift I came in and I did what I had to do and I delivered. Not only are my customers satisfied but my manager, too.
Cons: The least thing unfortunately that I don't like about my current job is the fact that it is a 24-hour location which means we sometimes have to work until 12 at night. It's also open during public holidays which does not give you enough time to spend with your loved ones. Also the office conditions at the moment are a little bit harsh. We have construction going on. Amidst it all we have to serve our customers which I feel is very unhealthy.

Related Job Salaries

Key Stats for Customer Service Specialist

Gender

Female
72 %
Male
28 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 121 votes.
Less than 1 year
4%
1-4 years
41%
5-9 years
26%
10-19 years
21%
20 years or more
9%

Experience Affects Customer Service Specialist Salaries

▲5%

▲4%

▲2%

National Average
C$39,000

▼8%

Skills That Affect Customer Service Specialist Salaries

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 121 votes.

Gender

Female
72 %
Male
28 %

Years of Experience

Less than 1 year
4%
1-4 years
41%
5-9 years
26%
10-19 years
21%
20 years or more
9%

Common Health Benefits

medical benefits
Medical: 78%
dental benefits
Dental: 74%
vision benefits
Vision: 60%
no benefits
None: 18%