The average salary for a Customer Service Specialist in Canada is C$42,996.
Customer Service Specialist by
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What Do Customer Service Specialists Do?
Customer service specialists first and foremost must ensure that customers' needs are met. They are often the first (and last) person a customer interacts with, and the customer might not have much time to get what they need from the company. The specialist must be able to think quickly on their feet and communicate effectively with customers. Customer service specialists are generally the liaisons between customers and companies, so they must have good knowledge of and relationships within thei…Read more
Customer Service Specialist Tasks
- Update customer files and databases.
- Consult with customers by telephone or in person to provide information, take orders, answer questions and handle complaints.
- Investigate and follow up on customer problems.
- Document outcomes and steps taken.
Job Satisfaction for Customer Service Specialist
Popular Employer Salaries for Customer Service Specialist
Explore the most common career paths for Customer Service Specialist. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner
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Customer Service Specialist
Customer Service Representative (CSR)
Customer Service Supervisor
Somewhat common (8 - 20%)
Customer Service Specialist Job Listings
What Are Popular Skills for Customer Service Specialists?
Skills in Customer Relations, Phone Support and Customer Relationship Management (CRM) are correlated to pay that is above average. Skills that pay less than market rate include Data Entry and Customer Service.
What is the Pay by Experience Level for Customer Service Specialists?
An entry-level Customer Service Specialist with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of C$40,711 based on 24 salaries. An early career Customer Service Specialist with 1-4 years of experience earns an average total compensation of C$41,047 based on 253 salaries. A mid-career Customer Service Specialist with 5-9 years of experience earns an average total compensation of C$44,596 based on 152 salaries. An experienced Customer Service Specialist with 10-19 years of experience earns an average total compensation of C$45,839 based on 116 salaries. In their late career (20 years and higher), employees earn an average total compensation of C$48,765.
Pay Difference by Location
Employees with Customer Service Specialist in their job title in Mississauga, Ontario earn an average of 7.8% more than the national average. These job titles also find higher than average salaries in London, Ontario (5.8% more) and Montréal, Québec (3.1% more). The lowest salaries can be found in Winnipeg, Manitoba (6.3% less) and Vancouver, British Columbia (5.4% less).
Years of Experience
This data is based on 611 survey responses.