The average salary for an Experienced Customer Service Specialist is C$44,779.
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C$34k - C$61k
C$101 - C$6k
C$0 - C$3k
C$28k - C$56k
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Job Description for Customer Service Specialist
Customer service specialists first and foremost must ensure that customers' needs are met. They are often the first (and last) person a customer interacts with, and the customer might not have much time to get what they need from the company. The specialist must be able to think quickly on their feet and communicate effectively with customers. Customer service specialists are generally the liaisons between customers and companies, so they must have good knowledge of and relationships within thei…Read more
Customer Service Specialist Tasks
- Update customer files and databases.
- Consult with customers by telephone or in person to provide information, take orders, answer questions and handle complaints.
- Investigate and follow up on customer problems.
- Document outcomes and steps taken.
Customer Service Specialist Job Listings
Popular Skills for Customer Service Specialist
Call Center Operations
Skills in Customer Service, Data Entry, Customer Relations, Customer Relationship Management (CRM) and Call Center Operations are correlated to pay that is above average.
Pay by Experience Level for Customer Service Specialist
An entry-level Customer Service Specialist with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of C$40,485 based on 95 salaries. An early career Customer Service Specialist with 1-4 years of experience earns an average total compensation of C$40,971 based on 287 salaries. A mid-career Customer Service Specialist with 5-9 years of experience earns an average total compensation of C$43,429 based on 200 salaries. In their late career (20 years and higher), employees earn an average total compensation of C$49,934.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Customer Service Specialist in their job title in London, Ontario earn an average of 22.8% more than the national average. These job titles also find higher than average salaries in Mississauga, Ontario (4.9% more) and Calgary, Alberta (3.7% more). The lowest salaries can be found in Vancouver, British Columbia (12.8% less) and Montréal, Québec (1.9% less).
Years of Experience
This data is based on 632 survey responses.
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