Average Senior Customer Service Representative (CSR) with Microsoft Office Skills Salary in Canada

C$43,509
Avg. SalaryShow Hourly Rate
C$1,100
Bonus
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The average salary for a Senior Customer Service Representative (CSR) with Microsoft Office skills in Canada is C$43,509.
10%
CA$33k
MEDIAN
CA$44k
90%
CA$52k
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United States (change)
Salary
C$33k - C$52k
Bonus
C$884 - C$3k
Total Pay
C$29k - C$51k

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Job Description for Senior Customer Service Representative (CSR)

Senior Customer Service Representative (CSR) Tasks
  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • May mentor or give direction to junior team members and provide training on best practices.
  • May assist management in ensuring performance goals are met.
  • Assists the Customer Service Representative (CSR) with difficult cases.
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

Senior Customer Service Representative (CSR) Job Listings

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Popular Skills for Senior Customer Service Representative (CSR)

Skills in Customer Service, Customer Relationship Management (CRM), Sales, Customer Relations and Phone Support are correlated to pay that is above average.

Pay by Experience Level for Senior Customer Service Representative (CSR)

An early career Senior Customer Service Representative (CSR) with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of C$40,000 based on 9 salaries. A mid-career Senior Customer Service Representative (CSR) with 5-9 years of experience earns an average total compensation of C$42,963 based on 7 salaries. An experienced Senior Customer Service Representative (CSR) with 10-19 years of experience earns an average total compensation of C$45,009 based on 8 salaries.

Years of Experience

This data is based on 24 survey responses.
Early Career
37.5%
Mid Career
29.2%
Experienced
33.3%

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