Average Senior Customer Service Representative (CSR) with Customer Relationship Management (CRM) Skills Salary in Canada

C$46,794
Avg. SalaryShow Hourly Rate
C$1,952
Bonus
C$3,000
Profit Sharing
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The average salary for a Senior Customer Service Representative (CSR) with Customer Relationship Management (CRM) skills in Canada is C$46,794.
10%
C$34k
MEDIAN
C$47k
90%
C$60k
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United States (change)
Salary
C$34k - C$60k
Bonus
C$500 - C$5k
Profit Sharing
C$1k - C$6k
Total Pay
C$32k - C$61k

Your Market Worth Over Time

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Job Description for Senior Customer Service Representative (CSR)

Senior Customer Service Representative (CSR) Tasks
  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • May mentor or give direction to junior team members and provide training on best practices.
  • May assist management in ensuring performance goals are met.
  • Assists the Customer Service Representative (CSR) with difficult cases.
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

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Popular Skills for Senior Customer Service Representative (CSR)

Skills that pay less than market rate include Call Center Operations, Phone Support, Customer Relations, Sales and Customer Service.

Pay by Experience Level for Senior Customer Service Representative (CSR)

An early career Senior Customer Service Representative (CSR) with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of C$46,632 based on 31 salaries. A mid-career Senior Customer Service Representative (CSR) with 5-9 years of experience earns an average total compensation of C$45,841 based on 43 salaries. An experienced Senior Customer Service Representative (CSR) with 10-19 years of experience earns an average total compensation of C$45,372 based on 43 salaries. In their late career (20 years and higher), employees earn an average total compensation of C$53,592.
Employees with Senior Customer Service Representative (CSR) in their job title in Montréal, Québec earn an average of 15.5% more than the national average. These job titles also find higher than average salaries in Ottawa, Ontario (15.1% more) and Calgary, Alberta (6.9% more). The lowest salaries can be found in Toronto, Ontario (12.1% less), Winnipeg, Manitoba (8.1% less) and Mississauga, Ontario (3.8% less).

Years of Experience

This data is based on 156 survey responses.
Early Career
19.9%
Mid Career
27.6%
Experienced
27.6%
Late Career
25.0%

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