Average Senior Customer Service Representative (CSR) with Customer Service Skills Salary in Canada

C$44,363
Avg. SalaryShow Hourly Rate
C$1,951
Bonus
C$5,750
Commission
C$1,300
Profit Sharing
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The average salary for a Senior Customer Service Representative (CSR) with Customer Service skills in Canada is C$44,363.
10%
CA$31k
MEDIAN
CA$44k
90%
CA$57k
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United States (change)
Salary
C$31k - C$57k
Bonus
C$975 - C$4k
Profit Sharing
C$127 - C$10k
Commission
C$2k - C$12k
Total Pay
C$30k - C$56k

Your Market Worth Over Time

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Job Description for Senior Customer Service Representative (CSR)

Senior Customer Service Representative (CSR) Tasks
  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • May mentor or give direction to junior team members and provide training on best practices.
  • May assist management in ensuring performance goals are met.
  • Assists the Customer Service Representative (CSR) with difficult cases.
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

Popular Employer Salaries for Senior Customer Service Representative (CSR)

The top respondents for the job title Senior Customer Service Representative (CSR) are from the companies Canadian Imperial Bank of Commerce (CIBC), BMO Financial Group and BMO - Bank of Montreal. Reported salaries are highest at BMO - Bank of Montreal where the average pay is C$33,500. Canadian Imperial Bank of Commerce (CIBC) pays the lowest at around C$31,344.

Senior Customer Service Representative (CSR) Job Listings

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Popular Skills for Senior Customer Service Representative (CSR)

Skills in Customer Relationship Management (CRM) are correlated to pay that is above average. Skills that pay less than market rate include Call Center Operations, Phone Support, Customer Relations and Sales.

Pay by Experience Level for Senior Customer Service Representative (CSR)

An early career Senior Customer Service Representative (CSR) with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of C$42,492 based on 73 salaries. A mid-career Senior Customer Service Representative (CSR) with 5-9 years of experience earns an average total compensation of C$43,639 based on 85 salaries. An experienced Senior Customer Service Representative (CSR) with 10-19 years of experience earns an average total compensation of C$46,568 based on 94 salaries. In their late career (20 years and higher), employees earn an average total compensation of C$51,211.
Employees with Senior Customer Service Representative (CSR) in their job title in Edmonton, Alberta earn an average of 35.2% more than the national average. These job titles also find higher than average salaries in Montréal, Québec (11.7% more) and Mississauga, Ontario (11.5% more). The lowest salaries can be found in Toronto, Ontario (3.7% less).

Years of Experience

This data is based on 306 survey responses.
Early Career
23.9%
Mid Career
27.8%
Experienced
30.7%
Late Career
17.6%

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