The average salary for an Entry-Level Customer Service Manager is Rs 356,025 per year. The skills that increase pay for this job the most are Customer Service Metrics and Customer Relationship Management (CRM).

Rs 159,845 - Rs 657,366
Rs 160K
Rs 350K
Rs 660K
MEDIAN: Rs 353,028
10%
50%
90%
Rs 0Rs 729K
Salary Rs 159,845 - Rs 657,366
Bonus Rs 3,091 - Rs 97,162
Profit Sharing Rs 0.00 - Rs 200,000
Commission Rs 9,826
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
Rs 172,624 - Rs 729,207
  • Country: India
  • Currency: INR
  • Updated: 4 Jan 2018
  • Individuals Reporting: 276

Job Description for Customer Service Manager

A customer service manager is employed in all sorts of fields. Customers may be dealt with in person, on the phone, or in a virtual manner. Since this is a management position, a group of customer service agents will be watched over. It is important to ensure that they are complying to company policies and are providing good customer service. Feedback should be given to these employees when they are not performing well. When customer service skills are lacking for a certain topic, a customer service manager may arrange for all of the employees to have extra training classes, which may be administered by someone else or directly by the manager.

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Customer Service Manager Tasks

  • Oversees cross functional work areas targeted to resolve issues raised by customers
  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.
  • Develops and implements process and procedures to improve operational efficiency.

Customer Service Manager Job Listings

Pay Difference by Location

National Average: Rs 366,710

Larger city markers indicate a job is popular in that location.

Key Stats for Customer Service Manager

Gender

Female
30 %
Male
70 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 12 votes.
Less than 1 year
9%
1-4 years
71%
5-9 years
20%

Skills That Affect Customer Service Manager Salaries

Customer Service Metrics
▲58%

Customer Relationship Management (CRM)
▲33%

National Average
Rs 367,000

Customer Service
▼1%

Microsoft Word
▼4%

Microsoft Office
▼6%

Windows Operating System General Use
▼15%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 12 votes.

Gender

Female
30 %
Male
70 %

Common Health Benefits

medical benefits
Medical: 71%
dental benefits
Dental: 7%
vision benefits
Vision: 10%
no benefits
None: 29%