A Mid-Career Customer Service Manager earns an average salary of Rs 555,849 per year. The skills that increase pay for this job the most are Microsoft Office, Customer Service Metrics, and Microsoft Word.

Rs 255,437 - Rs 1,066,973
Rs 260K
Rs 550K
Rs 1M
MEDIAN: Rs 554,901
10%
50%
90%
Rs 0Rs 1M
Salary Rs 255,437 - Rs 1,066,973
Bonus Rs 8,000 - Rs 192,521
Profit Sharing Rs 0.00 - Rs 250,000
Commission Rs 36,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
Rs 270,076 - Rs 1,188,076
  • Country: India
  • Currency: INR
  • Updated: 9 Jan 2018
  • Individuals Reporting: 296

Job Description for Customer Service Manager

A customer service manager is employed in all sorts of fields. Customers may be dealt with in person, on the phone, or in a virtual manner. Since this is a management position, a group of customer service agents will be watched over. It is important to ensure that they are complying to company policies and are providing good customer service. Feedback should be given to these employees when they are not performing well. When customer service skills are lacking for a certain topic, a customer service manager may arrange for all of the employees to have extra training classes, which may be administered by someone else or directly by the manager.

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Customer Service Manager Tasks

  • Oversees cross functional work areas targeted to resolve issues raised by customers
  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.
  • Develops and implements process and procedures to improve operational efficiency.

Customer Service Manager Job Listings

Pay Difference by Location

National Average: Rs 582,625

Larger city markers indicate a job is popular in that location.

Key Stats for Customer Service Manager

Gender

Female
24 %
Male
76 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 8 votes.
5-9 years
71%
10-19 years
29%

Skills That Affect Customer Service Manager Salaries

Microsoft Office
▲36%

Customer Service Metrics
▲35%

Microsoft Word
▲20%


National Average
Rs 583,000

Customer Relationship Management (CRM)
▼5%

Windows Operating System General Use
▼16%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 8 votes.

Gender

Female
24 %
Male
76 %

Common Health Benefits

medical benefits
Medical: 72%
dental benefits
Dental: 5%
vision benefits
Vision: 5%
no benefits
None: 28%