An Experienced Customer Service Manager in Mumbai, Maharashtra earns an average salary of Rs 902,074 per year.

Rs 450,071 - Rs 1,615,970
Rs 450K
Rs 900K
Rs 2M
MEDIAN: Rs 902,074
10%
50%
90%
Rs 0Rs 1M
Salary Rs 450,071 - Rs 1,615,970
Bonus Rs 9,068 - Rs 240,884
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
Rs 458,466 - Rs 1,714,721
  • Country: India
  • Currency: INR
  • Updated: 6 Jan 2018
  • Individuals Reporting: 61

Job Description for Customer Service Manager

A customer service manager is employed in all sorts of fields. Customers may be dealt with in person, on the phone, or in a virtual manner. Since this is a management position, a group of customer service agents will be watched over. It is important to ensure that they are complying to company policies and are providing good customer service. Feedback should be given to these employees when they are not performing well. When customer service skills are lacking for a certain topic, a customer service manager may arrange for all of the employees to have extra training classes, which may be administered by someone else or directly by the manager.

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Customer Service Manager Tasks

  • Oversees cross functional work areas targeted to resolve issues raised by customers
  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.
  • Develops and implements process and procedures to improve operational efficiency.

Customer Service Manager Job Listings

Key Stats for Customer Service Manager

Gender

Female
25 %
Male
75 %

Job Satisfaction

Satisfied
Rated 3 out of 5
based on 2 votes.
10-19 years
93%
20 years or more
7%

Skills That Affect Customer Service Manager Salaries

Customer Relationship Management (CRM)
▲3%

Customer Service Metrics
▼0%

National Average
Rs 979,000

Customer Service
▼3%

Job Satisfaction

Satisfied
Rated 3 out of 5
based on 2 votes.

Gender

Female
25 %
Male
75 %

Common Health Benefits

medical benefits
Medical: 82%
dental benefits
Dental: 8%
vision benefits
Vision: 5%
no benefits
None: 18%