The average salary for a Customer Service Manager in Mumbai, Maharashtra is Rs 612,527 per year. Most people with this job move on to other positions after 20 years in this field. Experience strongly influences pay for this job. Skills that are associated with high pay for this job are Customer Service Metrics, Customer Relationship Management (CRM), and Microsoft Word.

Rs 289,960 - Rs 1,522,962
Rs 290K
Rs 680K
Rs 2M
MEDIAN: Rs 681,567
10%
50%
90%
Rs 0Rs 1M
Salary Rs 289,960 - Rs 1,522,962
Bonus Rs 9,814 - Rs 216,992
Profit Sharing Rs 5,000
Commission Rs 180,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
Rs 308,542 - Rs 1,620,376
  • Country: India
  • Currency: INR
  • Updated: 17 Jan 2018
  • Individuals Reporting: 125

Job Description for Customer Service Manager

A customer service manager is employed in all sorts of fields. Customers may be dealt with in person, on the phone, or in a virtual manner. Since this is a management position, a group of customer service agents will be watched over. It is important to ensure that they are complying to company policies and are providing good customer service. Feedback should be given to these employees when they are not performing well. When customer service skills are lacking for a certain topic, a customer service manager may arrange for all of the employees to have extra training classes, which may be administered by someone else or directly by the manager.

Read More...

Customer Service Manager Tasks

  • Oversees cross functional work areas targeted to resolve issues raised by customers
  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.
  • Develops and implements process and procedures to improve operational efficiency.

Customer Service Manager Job Listings

Pay by Experience Level for Customer Service Manager

Pay by Experience for a Customer Service Manager has a positive trend. An entry-level Customer Service Manager with less than 5 years of experience can expect to earn an average total compensation of Rs 390,000 based on 22 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Manager with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of Rs 579,000 based on 28 salaries. An experienced Customer Service Manager which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of Rs 982,000 based on 33 salaries. A Customer Service Manager with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of Rs 1,330,000 based on 5 salaries.

Key Stats for Customer Service Manager

Gender

Female
25 %
Male
75 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 7 votes.
Less than 1 year
2%
1-4 years
20%
5-9 years
26%
10-19 years
45%
20 years or more
7%

Experience Affects Customer Service Manager Salaries

Late-Career
▲89%

▲39%

National Average
Rs 704,000

▼18%

▼45%

Skills That Affect Customer Service Manager Salaries

Customer Service Metrics
▲17%


Microsoft Word
▲12%

National Average
Rs 704,000

Microsoft Office
▼10%

Windows Operating System General Use
▼10%


Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 7 votes.

Gender

Female
25 %
Male
75 %

Years of Experience

Less than 1 year
2%
1-4 years
20%
5-9 years
26%
10-19 years
45%
20 years or more
7%

Common Health Benefits

medical benefits
Medical: 81%
dental benefits
Dental: 6%
vision benefits
Vision: 6%
no benefits
None: 19%