The average salary for a Customer Service Officer is Rs 222,708 per year. The skills that increase pay for this job the most are Cash Handling and Banking. Most people with this job move on to other positions after 10 years in this field. Experience has a moderate effect on income for this job.

Rs 121,278 - Rs 366,521
Rs 120K
Rs 230K
Rs 370K
MEDIAN: Rs 225,081
10%
50%
90%
Rs 0Rs 374K
Salary Rs 121,278 - Rs 366,521
Bonus Rs 2,980 - Rs 49,789
Profit Sharing Rs 11,000
Commission Rs 10,241
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
Rs 121,856 - Rs 374,359
  • Country: India
  • Currency: INR
  • Updated: 20 Jan 2018
  • Individuals Reporting: 501

Job Description for Customer Service Officer

Customer service officers (also known as customer service representatives or specialists) handle all aspects of the customer-business relationship. Usually, they work alone at desks, communicating with customers either on the phone or via the Internet. They often handle calls and emails from the customer to resolve issues or direct them to a department or person that specializes in their issue. Customer service officers also handle complaints, promote services or goods, and oversee billing and payment issues.

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Customer Service Officer Tasks

  • Analyze customer wants, needs, and behaviors through surveys, usability studies, in-person interviews, and other research in customer experience.
  • Ensure that information and services delivered in writing (on the web, through social media, publications), including scripts (real-time chats, call centers), is written in plain language.
  • Analyze delivery channels in the agency including websites, social media, call centers, publication centers, and reception areas (walk-in traffic and calls) - identifying deficiencies and working with managers to fix them.
  • Develop, present, and implement policies and procedures to make sure the agency's customers have a first-class experience when using the agency's services.

Common Career Paths for Customer Service Officer


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Customer Service Officer Job Listings

Popular Skills for Customer Service Officer

Pay by Experience Level for Customer Service Officer

Pay by Experience for a Customer Service Officer has a positive trend. An entry-level Customer Service Officer with less than 5 years of experience can expect to earn an average total compensation of Rs 219,000 based on 200 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Officer with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of Rs 301,000 based on 37 salaries. An experienced Customer Service Officer which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of Rs 350,000 based on 5 salaries. A Customer Service Officer with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of Rs 570,000 based on 8 salaries.

Pay Difference by Location

National Average: Rs 231,332

Larger city markers indicate a job is popular in that location.

Related Job Salaries

Key Stats for Customer Service Officer

Gender

Female
22 %
Male
78 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 10 votes.
Less than 1 year
22%
1-4 years
59%
5-9 years
15%
10-19 years
3%
20 years or more
1%

Experience Affects Customer Service Officer Salaries

Late-Career
▲146%

Experienced
▲51%

▲30%

National Average
Rs 231,000

▼5%

Skills That Affect Customer Service Officer Salaries

Cash Handling
▲22%

Banking
▲12%

Customer Relationship Management (CRM)
▲8%

Customer Service
▼0%

National Average
Rs 231,000

Oral / Verbal Communication
▼5%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 10 votes.

Gender

Female
22 %
Male
78 %

Years of Experience

Less than 1 year
22%
1-4 years
59%
5-9 years
15%
10-19 years
3%
20 years or more
1%

Common Health Benefits

medical benefits
Medical: 69%
dental benefits
Dental: 3%
vision benefits
Vision: 2%
no benefits
None: 30%