An Entry-Level Customer Service Officer earns an average salary of Rs 212,594 per year.

Rs 120,010 - Rs 326,671
Rs 120K
Rs 210K
Rs 330K
MEDIAN: Rs 212,294
10%
50%
90%
Rs 0Rs 334K
Salary Rs 120,010 - Rs 326,671
Bonus Rs 1,957 - Rs 40,851
Profit Sharing Rs 10,000
Commission Rs 10,241
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
Rs 120,461 - Rs 334,478
  • Country: India
  • Currency: INR
  • Updated: 11 Jan 2018
  • Individuals Reporting: 437

Job Description for Customer Service Officer

Customer service officers (also known as customer service representatives or specialists) handle all aspects of the customer-business relationship. Usually, they work alone at desks, communicating with customers either on the phone or via the Internet. They often handle calls and emails from the customer to resolve issues or direct them to a department or person that specializes in their issue. Customer service officers also handle complaints, promote services or goods, and oversee billing and payment issues.

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Customer Service Officer Tasks

  • Analyze customer wants, needs, and behaviors through surveys, usability studies, in-person interviews, and other research in customer experience.
  • Ensure that information and services delivered in writing (on the web, through social media, publications), including scripts (real-time chats, call centers), is written in plain language.
  • Analyze delivery channels in the agency including websites, social media, call centers, publication centers, and reception areas (walk-in traffic and calls) - identifying deficiencies and working with managers to fix them.
  • Develop, present, and implement policies and procedures to make sure the agency's customers have a first-class experience when using the agency's services.

Popular Employer Salaries for Customer Service Officer

Customer Service Officer Job Listings

Key Stats for Customer Service Officer

Gender

Female
25 %
Male
75 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 7 votes.
Less than 1 year
25%
1-4 years
68%
5-9 years
7%

Skills That Affect Customer Service Officer Salaries

Oral / Verbal Communication
▲2%

National Average
Rs 216,000


Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 7 votes.

Gender

Female
25 %
Male
75 %

Common Health Benefits

medical benefits
Medical: 68%
dental benefits
Dental: 2%
vision benefits
Vision: 2%
no benefits
None: 32%