Customer Service Representative (CSR) in Mumbai Salary (India)

The average salary for a Customer Service Representative (CSR) in Mumbai, Maharashtra is Rs 239,430 per year. For the first five to ten years in this position, salary increases sharply, but any additional experience does not have a big effect on pay. Most people move on to other jobs if they have more than 20 years' experience in this field. The highest paying skills associated with this job are Oral / Verbal Communication, Marketing Communications, and Customer Relationship Management (CRM).

Rs 131,480 - Rs 427,324
Rs 130K
Rs 240K
Rs 430K
MEDIAN: Rs 236,827
10%
50%
90%
Rs 0Rs 444K
Salary Rs 131,480 - Rs 427,324
Bonus Rs 2,073 - Rs 100,167
Profit Sharing Rs 50,000
Commission Rs 12,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
Rs 132,484 - Rs 444,686
  • Country: India
  • Currency: INR
  • Updated: 12 Jan 2018
  • Individuals Reporting: 380

Job Description for Customer Service Representative (CSR)

A Customer Service Representative is a job that requires the ability to handle multiple tasks. They usually take incoming telephone calls and information over the telephone, but some Customer Service Representatives also make outbound calls to their customers. In most instances it is required to have a High school diploma, and in most cases an Associate degree in Arts or Business is highly desirable. In today's fast pace technology industry its required that most Customer Service Representatives have knowledge or experience in some computer base systems such as Microsoft Word, Excel, or Power point. Also being a certified typist is highly desirable because most of the time you will be inputting data into a data base system, and the company you work for want someone with typing experience and speed. There usually is a minimum typing speed word per minutes test that most Customer Service Representatives must take and pass. Customer Service Representatives work for many different companies from insurance companies, manufacturing corporations, cable corporations, rental industries, beverage industries, and many more companies. Also it is common that the majority of Customer Service Representatives work in call centers, and their co-workers are usually trained in the same programs as they are. They usually are seated in a cubicle, and a typical work hours could varies some ranging from Monday-Friday 8am to 5pm. However if you are working in a call center, they usually are opened 24 hours 7 days a week. In this case, you can work either first shift usually 7am to 3pm, second shift 3pm to 11pm, or third shift 11p to 7am. Customer Service Representatives also no longer have to be confined to a building, because a lot are now being offered the opportunity to work from home. (Copyright 2018 PayScale.com)


Customer Service Representative (CSR) Tasks

  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • First point of customer contact for general inquiries like pricing, products, scheduling etc.
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

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Customer Service Representative (CSR) Reviews

Q: What is it like working in Mumbai?

Customer Service Representative (CSR) in Mumbai:
"Mumbai is dream city for everyone."
Pros: Greenery marine lines locam trains travelling.
Cons: Traffic taxi cost.

Key Stats for Customer Service Representative (CSR)

Gender

Female
34 %
Male
66 %

Job Satisfaction

Satisfied
Rated 3 out of 5
based on 12 votes.
Less than 1 year
12%
1-4 years
58%
5-9 years
18%
10-19 years
11%
20 years or more
1%

Experience Affects Customer Service Representative (CSR) Salaries

▲51%

▲46%

National Average
Rs 238,000

▼14%

Skills That Affect Customer Service Representative (CSR) Salaries


Marketing Communications
▲24%



National Average
Rs 238,000

Customer Service Metrics
▼1%

Job Satisfaction

Satisfied
Rated 3 out of 5
based on 12 votes.

Gender

Female
34 %
Male
66 %

Years of Experience

Less than 1 year
12%
1-4 years
58%
5-9 years
18%
10-19 years
11%
20 years or more
1%

Common Health Benefits

medical benefits
Medical: 67%
dental benefits
Dental: 5%
vision benefits
Vision: 4%
no benefits
None: 32%