Customer Service Representative (CSR) with Customer Service Skills in Mumbai Salary (India)

A Customer Service Representative (CSR) with Customer Service skills in Mumbai, Maharashtra earns an average salary of Rs 238,587 per year. Most people move on to other jobs if they have more than 20 years' experience in this field.

Rs 137,472 - Rs 434,395
Rs 140K
Rs 240K
Rs 430K
MEDIAN: Rs 240,012
10%
50%
90%
Rs 0Rs 450K
Salary Rs 137,472 - Rs 434,395
Bonus Rs 1,949 - Rs 51,278
Profit Sharing Rs 42,000
Commission Rs 12,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
Rs 134,882 - Rs 450,329
  • Country: India
  • Currency: INR
  • Updated: 13 Jan 2018
  • Individuals Reporting: 193

Job Description for Customer Service Representative (CSR)

A Customer Service Representative is a job that requires the ability to handle multiple tasks. They usually take incoming telephone calls and information over the telephone, but some Customer Service Representatives also make outbound calls to their customers. In most instances it is required to have a High school diploma, and in most cases an Associate degree in Arts or Business is highly desirable. In today's fast pace technology industry its required that most Customer Service Representatives have knowledge or experience in some computer base systems such as Microsoft Word, Excel, or Power point. Also being a certified typist is highly desirable because most of the time you will be inputting data into a data base system, and the company you work for want someone with typing experience and speed. There usually is a minimum typing speed word per minutes test that most Customer Service Representatives must take and pass. Customer Service Representatives work for many different companies from insurance companies, manufacturing corporations, cable corporations, rental industries, beverage industries, and many more companies. Also it is common that the majority of Customer Service Representatives work in call centers, and their co-workers are usually trained in the same programs as they are. They usually are seated in a cubicle, and a typical work hours could varies some ranging from Monday-Friday 8am to 5pm. However if you are working in a call center, they usually are opened 24 hours 7 days a week. In this case, you can work either first shift usually 7am to 3pm, second shift 3pm to 11pm, or third shift 11p to 7am. Customer Service Representatives also no longer have to be confined to a building, because a lot are now being offered the opportunity to work from home. (Copyright 2018 PayScale.com)


Customer Service Representative (CSR) Tasks

  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • First point of customer contact for general inquiries like pricing, products, scheduling etc.
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

Customer Service Representative (CSR) Job Listings

Key Stats for Customer Service Representative (CSR)

Gender

Female
35 %
Male
65 %

Job Satisfaction

Satisfied
Rated 3 out of 5
based on 10 votes.
Less than 1 year
11%
1-4 years
58%
5-9 years
17%
10-19 years
13%
20 years or more
1%

Experience Affects Customer Service Representative (CSR) Salaries

Mid-Career
▲66%

Experienced
▲44%

National Average
Rs 242,000

Entry-Level
▼17%

Job Satisfaction

Satisfied
Rated 3 out of 5
based on 10 votes.

Gender

Female
35 %
Male
65 %

Years of Experience

Less than 1 year
11%
1-4 years
58%
5-9 years
17%
10-19 years
13%
20 years or more
1%

Common Health Benefits

medical benefits
Medical: 65%
dental benefits
Dental: 6%
vision benefits
Vision: 5%
no benefits
None: 35%