The average salary for an Early-Career Customer Service Specialist in India is Rs 319,085.
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Job Description for Customer Service Specialist
Customer service specialists first and foremost must ensure that customers' needs are met. They are often the first (and last) person a customer interacts with, and the customer might not have much time to get what they need from the company. The specialist must be able to think quickly on their feet and communicate effectively with customers. Customer service specialists are generally the liaisons between customers and companies, so they must have good knowledge of and relationships within thei…Read more
Customer Service Specialist Tasks
- Update customer files and databases.
- Consult with customers by telephone or in person to provide information, take orders, answer questions and handle complaints.
- Investigate and follow up on customer problems.
- Document outcomes and steps taken.
Popular Employer Salaries for Customer Service Specialist
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Popular Skills for Customer Service Specialist
Customer Relationship Management (CRM)
Call Center Operations
Skills in Call Center Operations are correlated to pay that is above average. Skills that pay less than market rate include Data Entry, Customer Relationship Management (CRM), Customer Relations and Customer Service.
Pay by Experience Level for Customer Service Specialist
An entry-level Customer Service Specialist with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of Rs 237,474 based on 15 salaries. A mid-career Customer Service Specialist with 5-9 years of experience earns an average total compensation of Rs 428,186 based on 142 salaries. An experienced Customer Service Specialist with 10-19 years of experience earns an average total compensation of Rs 613,340 based on 43 salaries.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Customer Service Specialist in their job title in Gurgaon, Haryana earn an average of 26.6% more than the national average. These job titles also find higher than average salaries in Mumbai, Maharashtra (8.3% more) and Bangalore, Karnataka (0.6% more). The lowest salaries can be found in Ahmedabad, Gujarat (9.9% less), Chennai, Tamil Nadu (5.1% less) and Pune, Maharashtra (2.5% less).
Years of Experience
This data is based on 200 survey responses.
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