The average salary for a Customer Service Specialist in India is Rs 369,421.
MEDIAN Rs 369,421
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Rs 233k - Rs 656k
Rs 8k - Rs 184k
Rs 5k - Rs 71k
Rs 241k - Rs 690k
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Job Description for Customer Service Specialist
Customer service specialists first and foremost must ensure that customers' needs are met. They are often the first (and last) person a customer interacts with, and the customer might not have much time to get what they need from the company. The specialist must be able to think quickly on their feet and communicate effectively with customers. Customer service specialists are generally the liaisons between customers and companies, so they must have good knowledge of and relationships within thei…Read more
Customer Service Specialist Tasks
- Update customer files and databases.
- Consult with customers by telephone or in person to provide information, take orders, answer questions and handle complaints.
- Investigate and follow up on customer problems.
- Document outcomes and steps taken.
Popular Employer Salaries for Customer Service Specialist
The top respondents for the job title Customer Service Specialist are from the companies Amazon.com Inc, J.P. Morgan Chase & Co. (JPMCC) and Maersk Line, Ltd.. Reported salaries are highest at J.P. Morgan Chase & Co. (JPMCC) where the average pay is Rs 557,449. Other companies that offer high salaries for this role include Ocwen LLC and Maersk Line, Ltd., earning around Rs 503,150 and Rs 480,000, respectively. AON Inc pays the lowest at around Rs 259,500. Infosys BPO and Amazon.com Inc also pay on the lower end of the scale, paying Rs 291,966 and Rs 314,091, respectively.
Explore the most common career paths for Customer Service Specialist. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.
Customer Service Specialist
More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)
Customer Service Specialist Job Listings
Popular Skills for Customer Service Specialist
Customer Relationship Management (CRM)
Call Center Operations
Skills in Call Center Operations are correlated to pay that is above average. Skills that pay less than market rate include Data Entry, Customer Relationship Management (CRM), Customer Relations and Customer Service.
Pay by Experience Level for Customer Service Specialist
An entry-level Customer Service Specialist with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of Rs 237,474 based on 15 salaries. An early career Customer Service Specialist with 1-4 years of experience earns an average total compensation of Rs 314,976 based on 191 salaries. A mid-career Customer Service Specialist with 5-9 years of experience earns an average total compensation of Rs 430,136 based on 139 salaries. An experienced Customer Service Specialist with 10-19 years of experience earns an average total compensation of Rs 613,340 based on 38 salaries.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Customer Service Specialist in their job title in Pune, Maharashtra earn an average of 16.9% more than the national average. These job titles also find higher than average salaries in Mumbai, Maharashtra (11.8% more) and Gurgaon, Haryana (10.7% more). The lowest salaries can be found in Hyderabad, Andhra Pradesh (14.1% less), Ahmedabad, Gujarat (10.7% less) and Bangalore, Karnataka (3.1% less).
Years of Experience
This data is based on 383 survey responses.
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