A Customer Service Specialist earns an average salary of Rs 331,168 per year. People in this job generally don't have more than 10 years' experience.

Rs 188,463 - Rs 607,022
Rs 190K
Rs 350K
Rs 610K
MEDIAN: Rs 352,143
10%
50%
90%
Rs 0Rs 630K
Salary Rs 188,463 - Rs 607,022
Bonus Rs 9,609 - Rs 84,716
Profit Sharing Rs 43,500
Commission Rs 44,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
Rs 194,989 - Rs 630,267
  • Country: India
  • Currency: INR
  • Updated: 20 Jan 2018
  • Individuals Reporting: 323

Job Description for Customer Service Specialist

Customer service specialists first and foremost must ensure that customers' needs are met. They are often the first (and last) person a customer interacts with, and the customer might not have much time to get what they need from the company. The specialist must be able to think quickly on their feet and communicate effectively with customers. Customer service specialists are generally the liaisons between customers and companies, so they must have good knowledge of and relationships within their company. Solving other workers' issues will also sometimes be required, so learning the ins and outs of the company is a must.

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Customer Service Specialist Tasks

  • Update customer files and databases.
  • Consult with customers by telephone or in person to provide information, take orders, answer questions and handle complaints.
  • Investigate and follow up on customer problems.
  • Document outcomes and steps taken.

Customer Service Specialist Pay By Employer

$0$48K

$24,608

Best Buy
69 profiles
$21,605

JCPenney
62 profiles
$19,502

Verizon Wireless
35 profiles
$33,482

$29,507

$35,223

Humana, Inc.
17 profiles
$32,487

Chase Bank
16 profiles
$31,421

$32,016

Nordstrom, Inc.
14 profiles
$34,258

Common Career Paths for Customer Service Specialist


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Customer Service Specialist Job Listings

Pay Difference by Location

National Average: Rs 358,867

Larger city markers indicate a job is popular in that location.

Customer Service Specialist Reviews

Q: What is it like working as a Customer Service Specialist?

Customer Service Specialist in Bangalore:
"Servicing institutional customers."
Pros: Clloboration.
Cons: Stress, job taken more and paid very less. Management is not supportive. Increments are horrible.

Related Job Salaries

Key Stats for Customer Service Specialist

Gender

Female
23 %
Male
77 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 7 votes.
Less than 1 year
5%
1-4 years
44%
5-9 years
39%
10-19 years
11%
20 years or more
1%

Experience Affects Customer Service Specialist Salaries

Experienced
▲24%

▲16%

National Average
Rs 359,000

▼18%

Skills That Affect Customer Service Specialist Salaries

National Average
Rs 359,000

Microsoft Excel
▼4%


Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 7 votes.

Gender

Female
23 %
Male
77 %

Years of Experience

Less than 1 year
5%
1-4 years
44%
5-9 years
39%
10-19 years
11%
20 years or more
1%

Common Health Benefits

medical benefits
Medical: 81%
dental benefits
Dental: 9%
vision benefits
Vision: 7%
no benefits
None: 19%