Mid-Career Customer Service Trainer, Call Center Salary (India)

A Mid-Career Customer Service Trainer, Call Center earns an average salary of Rs 408,422 per year.

Rs 230,783 - Rs 643,857
Rs 230K
Rs 410K
Rs 640K
MEDIAN: Rs 412,570
10%
50%
90%
Rs 0Rs 653K
Salary Rs 230,783 - Rs 643,857
Bonus Rs 3,394 - Rs 91,916
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
Rs 233,262 - Rs 653,458
  • Country: India
  • Currency: INR
  • Updated: 17 Jan 2018
  • Individuals Reporting: 107

Job Description for Customer Service Trainer, Call Center

Customer service trainers for call centers are responsible for ensuring their company provides the highest possible quality of customer service for employees. A call center is a bank of workers who either take inbound calls or make outbound calls; they may work in sales, customer support, and/or other areas. The customer service trainer is responsible for ensuring that the staff is knowledgeable in all aspects of the company's offerings and that there is a high level of quality control. Designing competency tests, teaching phone communication skills, and reporting results to superiors is all a required part of the job. Trainers are also responsible for implementing new teaching and training techniques, as well as evaluating existing techniques.

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Customer Service Trainer, Call Center Tasks

  • Assist in program development with new products and/or services.
  • Reports individuals' progress and identifies additional training needs.
  • Develops, implements and modifies training program to ensure effectiveness of programs delivered to call center/customer service personnel.

Customer Service Trainer, Call Center Job Listings

Key Stats for Customer Service Trainer, Call Center

Gender

Female
28 %
Male
72 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 5 votes.
5-9 years
91%
10-19 years
9%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 5 votes.

Gender

Female
28 %
Male
72 %

Common Health Benefits

medical benefits
Medical: 71%
dental benefits
Dental:
vision benefits
Vision:
no benefits
None: 29%