Entry-Level Customer Service Trainer, Call Center Salary (India)

An Entry-Level Customer Service Trainer, Call Center earns an average salary of Rs 259,023 per year.

Rs 120,965 - Rs 457,965
Rs 120K
Rs 280K
Rs 460K
MEDIAN: Rs 277,965
10%
50%
90%
Rs 0Rs 481K
Salary Rs 120,965 - Rs 457,965
Bonus Rs 16.65 - Rs 78,297
Profit Sharing Rs 0.00 - Rs 42,894
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
Rs 122,013 - Rs 481,108
  • Country: India
  • Currency: INR
  • Updated: 17 Jan 2018
  • Individuals Reporting: 177

Job Description for Customer Service Trainer, Call Center

Customer service trainers for call centers are responsible for ensuring their company provides the highest possible quality of customer service for employees. A call center is a bank of workers who either take inbound calls or make outbound calls; they may work in sales, customer support, and/or other areas. The customer service trainer is responsible for ensuring that the staff is knowledgeable in all aspects of the company's offerings and that there is a high level of quality control. Designing competency tests, teaching phone communication skills, and reporting results to superiors is all a required part of the job. Trainers are also responsible for implementing new teaching and training techniques, as well as evaluating existing techniques.

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Customer Service Trainer, Call Center Tasks

  • Assist in program development with new products and/or services.
  • Reports individuals' progress and identifies additional training needs.
  • Develops, implements and modifies training program to ensure effectiveness of programs delivered to call center/customer service personnel.

Customer Service Trainer, Call Center Job Listings

Customer Service Trainer, Call Center Advice

Q: What do you wish you knew about your job when you first started out?

Customer Service Trainer, Call Center in New Delhi:
"Career path."
Good listener with a proactive mind.

Customer Service Trainer, Call Center in Bangalore:
"There Is Always A Way To Create An Opportunity For Yourself."
"If you can’t fly, then run. If you can’t run, then walk. If you can’t walk, then crawl, but whatever you do, you have to keep moving forward." -Martin Luther King

Customer Service Trainer, Call Center in Bangalore:
"Effective Communication"
Listen effectively, Communicate clearly

Key Stats for Customer Service Trainer, Call Center

Gender

Female
31 %
Male
69 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 6 votes.
Less than 1 year
13%
1-4 years
74%
5-9 years
12%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 6 votes.

Gender

Female
31 %
Male
69 %

Common Health Benefits

medical benefits
Medical: 72%
dental benefits
Dental: 3%
vision benefits
Vision: 4%
no benefits
None: 27%