Entry-Level Customer Service Trainer, Call Center Salary (India)
An Entry-Level Customer Service Trainer, Call Center earns an average salary of Rs 259,023 per year.
|Range||Rs 0Rs 481K|
|Salary||Rs 120,965 - Rs 457,965|
|Bonus||Rs 16.65 - Rs 78,297|
|Profit Sharing||Rs 0.00 - Rs 42,894|
|Total Pay (||Rs 122,013 - Rs 481,108|
Job Description for Customer Service Trainer, Call Center
Customer service trainers for call centers are responsible for ensuring their company provides the highest possible quality of customer service for employees. A call center is a bank of workers who either take inbound calls or make outbound calls; they may work in sales, customer support, and/or other areas. The customer service trainer is responsible for ensuring that the staff is knowledgeable in all aspects of the company's offerings and that there is a high level of quality control. Designing competency tests, teaching phone communication skills, and reporting results to superiors is all a required part of the job. Trainers are also responsible for implementing new teaching and training techniques, as well as evaluating existing techniques.Read More...
Customer service trainers typically work full time in an office setting. The hours of a customer service trainer vary, as some call centers are open 24 hours a day and others are only open during regular business hours (and others operate during other hours). The needs of the employer may vary depending on its hours of operation.
A customer service trainer for a call center must possess a strong background in customer service. Some companies require a bachelor's degree as well. A background in training and/or call center environment is often required or preferred as well. Customer service trainers for call centers should be skilled in offering both verbal and written feedback to individuals being trained. (Copyright 2018 PayScale.com)
Customer Service Trainer, Call Center Tasks
- Assist in program development with new products and/or services.
- Reports individuals' progress and identifies additional training needs.
- Develops, implements and modifies training program to ensure effectiveness of programs delivered to call center/customer service personnel.
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Key Stats for Customer Service Trainer, Call Center
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