A Help Desk Technician earns an average salary of Rs 232,260 per year. Most people with this job move on to other positions after 10 years in this career.

Rs 112,515 - Rs 462,191
Rs 110K
Rs 230K
Rs 460K
MEDIAN: Rs 231,016
10%
50%
90%
Rs 0Rs 496K
Salary Rs 112,515 - Rs 462,191
Bonus Rs 0.00 - Rs 50,839
Profit Sharing Rs 0.00 - Rs 150,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
Rs 116,526 - Rs 496,532
  • Country: India
  • Currency: INR
  • Updated: 20 Jan 2018
  • Individuals Reporting: 112

Job Description for Help Desk Technician

Help desk technicians are needed by virtually every company that produces or uses sophisticated computer equipment. When either customers or colleagues run into technical problems, the help desk technician identifies, troubleshoots, and resolves the issue. They typically field calls or emails from end users who are having trouble with some aspect of a sophisticated system. By listening to a description of the problem and accessing information about the specific system or application the user is trying to operate, the technician endeavors to guide him or her resolve the problem. The technician will make suggestions, attempting different means of fixing the issue until it is resolved. In the unlikely event that the problem persists, the help desk technician can usually refer the problem to a higher-level technician and may suggest a workaround until the problem can be permanently resolved.

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Help Desk Technician Tasks

  • Install and update desktops, laptops, PDAs, peripherals, networks, and related software.
  • Troubleshoot all information technology issues, including software, hardware, and networking.

Help Desk Technician Pay By Employer

$0$59K

$38,312

$39,700

$31,338

TEKsystems, Inc
7 profiles
$37,454

Dell, Inc.
6 profiles
$32,146

$30,658

Help Desk Technician Job Listings

Pay Difference by Location

National Average: Rs 234,041

Larger city markers indicate a job is popular in that location.

Key Stats for Help Desk Technician

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 2 votes.
Less than 1 year
12%
1-4 years
64%
5-9 years
21%
10-19 years
3%

Experience Affects Help Desk Technician Salaries

Mid-Career
▲71%

National Average
Rs 234,000

▼6%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 2 votes.

Years of Experience

Less than 1 year
12%
1-4 years
64%
5-9 years
21%
10-19 years
3%

Common Health Benefits

medical benefits
Medical: 49%
dental benefits
Dental: 3%
vision benefits
Vision: 3%
no benefits
None: 51%