The average pay for an Entry-Level Help Desk Technician is Rs 189,230 per year.

Rs 106,940 - Rs 428,926
Rs 110K
Rs 200K
Rs 430K
MEDIAN: Rs 197,764
10%
50%
90%
Rs 0Rs 452K
Salary Rs 106,940 - Rs 428,926
Bonus Rs 970 - Rs 41,217
Profit Sharing Rs 0.00 - Rs 246,581
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
Rs 107,397 - Rs 452,761
  • Country: India
  • Currency: INR
  • Updated: 13 Jan 2018
  • Individuals Reporting: 94

Job Description for Help Desk Technician

Help desk technicians are needed by virtually every company that produces or uses sophisticated computer equipment. When either customers or colleagues run into technical problems, the help desk technician identifies, troubleshoots, and resolves the issue. They typically field calls or emails from end users who are having trouble with some aspect of a sophisticated system. By listening to a description of the problem and accessing information about the specific system or application the user is trying to operate, the technician endeavors to guide him or her resolve the problem. The technician will make suggestions, attempting different means of fixing the issue until it is resolved. In the unlikely event that the problem persists, the help desk technician can usually refer the problem to a higher-level technician and may suggest a workaround until the problem can be permanently resolved.

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Help Desk Technician Tasks

  • Install and update desktops, laptops, PDAs, peripherals, networks, and related software.
  • Troubleshoot all information technology issues, including software, hardware, and networking.

Help Desk Technician Job Listings

Key Stats for Help Desk Technician

Less than 1 year
14%
1-4 years
77%
5-9 years
10%

Common Health Benefits

medical benefits
Medical: 53%
dental benefits
Dental: 3%
vision benefits
Vision: 3%
no benefits
None: 47%