Incident Manager with Information Technology Infrastructure Library (ITIL) Skills Salary (India)

An Incident Manager with Information Technology Infrastructure Library (ITIL) skills earns an average salary of Rs 537,171 per year. Most people move on to other jobs if they have more than 10 years' experience in this career. Experience has a moderate effect on pay for this job.

Rs 312,689 - Rs 977,614
Rs 310K
Rs 570K
Rs 980K
MEDIAN: Rs 571,521
10%
50%
90%
Rs 0Rs 989K
Salary Rs 312,689 - Rs 977,614
Bonus Rs 1,515 - Rs 103,964
Profit Sharing Rs 0.00 - Rs 75,888
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
Rs 331,393 - Rs 989,656
  • Country: India
  • Currency: INR
  • Updated: 13 Jan 2018
  • Individuals Reporting: 383

Job Description for Incident Manager

Incident managers are responsible for identifying emerging incidents and ensuring their prompt resolution. Their primary responsibility is to address and solve service failures as quickly and effectively as possible. These managers work with the team directly associated with the malfunctioning process (as well as other relevant personnel) to identify the inciting incident and develop potential solutions. Once the issue has been resolved, the incident manager works with the team to establish procedures to prevent similar incidents from occurring in the future. In addition to responding to these situations, incident managers work proactively to test and identify possible issues through walk-throughs, simulations, and other testing methods; they are then responsible for suggesting preventative process changes. Incident managers must report issues, progress, and proposals for process changes to their supervisors and other managers.

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Incident Manager Tasks

  • Develop and implement the incident management process.
  • Analyze incident trends and recommend corrective actions as necessary.
  • Set up support IT systems so consumers and employees of the organization can utilize systems with minimal issues.
  • Monitor the effectiveness of the incident management process and make recommendations for improvement.

Popular Employer Salaries for Incident Manager

Incident Manager Job Listings

Pay Difference by Location

National Average: Rs 583,665

Larger city markers indicate a job is popular in that location.

Key Stats for Incident Manager

Gender

Female
14 %
Male
86 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 17 votes.
Less than 1 year
1%
1-4 years
33%
5-9 years
58%
10-19 years
8%

Experience Affects Incident Manager Salaries

Experienced
▲30%

▲18%

National Average
Rs 584,000

▼22%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 17 votes.

Gender

Female
14 %
Male
86 %

Years of Experience

Less than 1 year
1%
1-4 years
33%
5-9 years
58%
10-19 years
8%

Common Health Benefits

medical benefits
Medical: 87%
dental benefits
Dental: 6%
vision benefits
Vision: 5%
no benefits
None: 12%