The average salary for a Customer Service Manager with People Management skills in United Kingdom is £29,021.
Is Customer Service Manager your job title? Find out what you should be paid
Use our tool to get a personalized report on your market worth.
£21k - £42k
£490 - £6k
£393 - £7k
£884 - £1k
£21k - £44k
Your Market Worth Over Time
How has your pay changed over time for your market? Find out by taking our salary quiz.
Job Description for Customer Service Manager
A customer service manager is employed in all sorts of fields. Customers may be dealt with in person, on the phone, or in a virtual manner. Since this is a management position, a group of customer service agents will be watched over. It is important to ensure that they are complying to company policies and are providing good customer service. Feedback should be given to these employees when they are not performing well. When customer service skills are lacking for a certain topic, a customer ser…Read more
Popular Employer Salaries for Customer Service Manager
The top respondents for the job title Customer Service Manager are from the companies Argos Ltd, Santander and Tesco PLC. Reported salaries are highest at British Airways where the average pay is £28,000. Other companies that offer high salaries for this role include Santander, earning around £24,511. Argos Ltd pays the lowest at around £21,751. Tesco PLC also pays on the lower end of the scale, paying £23,500.
Customer Service Manager Job Listings
Search for more jobs
Popular Skills for Customer Service Manager
Skills in Leadership are correlated to pay that is above average. Skills that pay less than market rate include Problem Solving, Microsoft Office, Customer Relationship Management (CRM) and Customer Service.
Pay by Experience Level for Customer Service Manager
An entry-level Customer Service Manager with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of £24,103 based on 5 salaries. An early career Customer Service Manager with 1-4 years of experience earns an average total compensation of £26,824 based on 184 salaries. A mid-career Customer Service Manager with 5-9 years of experience earns an average total compensation of £29,063 based on 157 salaries. An experienced Customer Service Manager with 10-19 years of experience earns an average total compensation of £31,610 based on 144 salaries. In their late career (20 years and higher), employees earn an average total compensation of £35,735.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Customer Service Manager in their job title in Birmingham, England: Birmingham earn an average of 26.8% more than the national average. These job titles also find higher than average salaries in Manchester, England: Manchester (10.1% more) and London, England: London (5.9% more). The lowest salaries can be found in Bristol, England: Bristol (8.1% less), Milton Keynes, England: Buckinghamshire (6.9% less) and Derby, England: Derbyshire (0.0% less).
Years of Experience
This data is based on 549 survey responses.
Related Job Salaries
£23k - £55k
£18k - £35k
£14k - £24k
£18k - £35k
£13k - £24k
£26k - £63k
£19k - £39k
£23k - £48k
£36k - £93k