The average salary for a Customer Service Manager with Customer Relationship Management (CRM) skills in United Kingdom is £28,881.
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£20k - £43k
£391 - £7k
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£750 - £1k
£19k - £45k
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Job Description for Customer Service Manager
A customer service manager is employed in all sorts of fields. Customers may be dealt with in person, on the phone, or in a virtual manner. Since this is a management position, a group of customer service agents will be watched over. It is important to ensure that they are complying to company policies and are providing good customer service. Feedback should be given to these employees when they are not performing well. When customer service skills are lacking for a certain topic, a customer ser…Read more
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Popular Skills for Customer Service Manager
Skills in Leadership are correlated to pay that is above average. Skills that pay less than market rate include Problem Solving, Microsoft Office, People Management and Customer Service.
Pay by Experience Level for Customer Service Manager
An early career Customer Service Manager with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of £25,967 based on 140 salaries. A mid-career Customer Service Manager with 5-9 years of experience earns an average total compensation of £29,481 based on 97 salaries. An experienced Customer Service Manager with 10-19 years of experience earns an average total compensation of £31,163 based on 107 salaries. In their late career (20 years and higher), employees earn an average total compensation of £35,630.
Pay Difference by Location
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Employees with Customer Service Manager in their job title in Milton Keynes, England: Buckinghamshire earn an average of 24.6% more than the national average. These job titles also find higher than average salaries in Birmingham, England: West Midlands (24.2% more) and London, England: London (10.4% more). The lowest salaries can be found in Swindon, England: Wiltshire (16.9% less) and Bristol, England: Bristol (5.7% less).
Years of Experience
This data is based on 391 survey responses.
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