Avg. Base Salary (GBP)
The average salary for a Guest Services Manager, Hotel is £19,265
What is the Pay by Experience Level for Guest Services Manager, Hotels?
A mid-career Guest Services Manager, Hotel with 5-9 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of £20,750 based on 6 salaries. An experienced Guest Services Manager, Hotel with 10-19 years of experience earns an average total compensation of £21,849 based on 9 salaries.
What Do Guest Services Manager, Hotels Do?
A guest services manager at a hotel is responsible for ensuring that all aspects of a customer's stay at their hotel is not only satisfactory, but exceeds their expectations. The guest services manager oversees booking processes and handles the reservation and scheduling of offered amenities (like spa treatments), and is also responsible for ensuring efficient handling of room service orders. They generally work with other managers in departments such as housekeeping to ensure that all hotel …Read more
- Directly handle customer service problems, working for satisfactory resolution.
- Monitor inventory, rates, schedules, and complete payroll and expenses.
- Collect, analyze, and report on metrics like number served, popularity of services and common unmet needs.
- Direct and manage staff who interact with customers to ensure high quality guest experiences.