Average Call Center Team Lead with People Management Skills Salary in Chicago, Illinois

$48,285
Avg. Salary
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The average salary for a Call Center Team Lead with People Management skills in Chicago, Illinois is $48,285.
25%
$34k
MEDIAN
$48k
75%
$57k
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United States (change)
Salary
$34k - $57k
Total Pay
$35k - $51k

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Job Description for Call Center Team Lead

Call Center Team Lead Tasks
  • Respond to escalated calls and resolve problems.
  • Train call center staff in overall policies as well as escalation protocols.
  • Monitor call center staff and volume and content of calls to identify problems.
  • Motivate and manage call center staff.

Call Center Team Lead Job Listings

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Popular Skills for Call Center Team Lead

Skills in Training are correlated to pay that is above average. Skills that pay less than market rate include Team Leadership and Customer Service.
Employees with Call Center Team Lead in their job title in Austin, Texas earn an average of 24.3% more than the national average. The lowest salaries can be found in Tempe, Arizona (33.7% less), Jacksonville, Florida (23.4% less) and Orlando, Florida (11.5% less).

Years of Experience

This data is based on 5 survey responses.
Early Career
100.0%