Average Call Center Team Lead Salary in Chicago, Illinois

$48,285
Avg. SalaryShow Hourly Rate
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The average salary for a Call Center Team Lead in Chicago, Illinois is $48,285.
25%
$36k
MEDIAN
$48k
75%
$62k
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United States (change)
Salary
$36k - $62k
Total Pay
$33k - $64k

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Job Description for Call Center Team Lead

Call Center Team Lead Tasks
  • Respond to escalated calls and resolve problems.
  • Train call center staff in overall policies as well as escalation protocols.
  • Monitor call center staff and volume and content of calls to identify problems.
  • Motivate and manage call center staff.

Call Center Team Lead Job Listings

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Popular Skills for Call Center Team Lead

Skills in Team Leadership and Training are correlated to pay that is above average. Skills that pay less than market rate include Customer Service.
Employees with .NET Software Developer / Programmer in these locations earn less than the national average. The lowest salaries can be found in Jacksonville, Florida (23.4% less), Houston, Texas (14.1% less) and Austin, Texas (12.0% less).

Years of Experience

This data is based on 5 survey responses.
Early Career
100.0%