The average hourly pay for a Call Center Team Lead with Customer Service skills in Salt Lake City, Utah is $18.75.
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Job Description for Call Center Team Lead
A call center team lead assists a company with the day-to-day operations of their call center in a supervisory capacity. In general, this role requires a person to have advanced knowledge of a company's products and/or services, knowledge of the company's designated call center workflow. advanced customer service skills, advanced problem solving skills, and the ability to effectively communicate with customers, managers and team members. Often, a team lead supervises two or more customer servic…Read more
Call Center Team Lead Tasks
- Respond to escalated calls and resolve problems.
- Train call center staff in overall policies as well as escalation protocols.
- Monitor call center staff and volume and content of calls to identify problems.
- Motivate and manage call center staff.
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Pay Difference by Location
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Employees with Call Center Team Lead in their job title in Chicago, Illinois earn an average of 19.3% more than the national average. The lowest salaries can be found in Phoenix, Arizona (22.7% less), St. Louis, Missouri (19.7% less) and Atlanta, Georgia (16.4% less).