Call Center Team Lead in Salt Lake City Salary

How much does a Call Center Team Lead make in Salt Lake City, UT? In Salt Lake City, a Call Center Team Lead earns an average of $30,813 per year. This is 34% below the national average for a Call Center Team Lead which is $41,207 annually. Salaries for a Call Center Team Lead in Salt Lake City range from $29,740 annually to $43,750 annually. Total Annual Pay, which includes salary, bonus, and overtime for a Call Center Team Lead in Salt Lake City ranges from $30,030 to $40,795 annually. Job satisfaction is reported as 4 out of 5 stars. In Salt Lake City, men make up the majority of the workforce (63 percent). Many report receiving medical and dental benefits from their employer.

Job Description for Call Center Team Lead

A call center team lead assists a company with the day-to-day operations of their call center in a supervisory capacity. In general, this role requires a person to have advanced knowledge of a company's products and/or services, knowledge of the company's designated call center workflow. advanced customer service skills, advanced problem solving skills, and the ability to effectively communicate with customers, managers and team members.

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Call Center Team Lead Tasks

  • Respond to escalated calls and resolve problems.
  • Train call center staff in overall policies as well as escalation protocols.
  • Monitor call center staff and volume and content of calls to identify problems.
  • Motivate and manage call center staff.

About Salt Lake City, Utah

Salt Lake County, Utah
192,660
Male:
98,364 (51.1%)
Female:
94,296 (48.9%)
Salt Lake City, often shortened to Salt Lake or SLC, is the capital and the most populous municipality of the U.S. state of Utah. With an estimated population of 190,884 in 2014, the city lies at the core of the Salt Lake City metropolitan area, which has a total population of 1,153,340 (2014 estimate). Salt Lake City is further situated within a larger metropolis known as the Salt Lake City-Ogden-Provo Combined Statistical Area. This region is a corridor of contiguous urban and suburban development stretched along an approximately 120-mile (190 km) segment of the Wasatch Front, comprising a total population of 2,423,912 as of 2014. It is one of only two major urban areas in the Great Basin (the other is Reno, Nevada), and the largest in the Intermountain West. The city was founded in 1847 by Brigham Young, Isaac Morley, George Washington Bradley and numerous other Mormon followers, who extensively irrigated...
Salt Lake City:
$48,761
Utah:
$62,912
$840
Salt Lake City:
$262,400
Utah:
$234,600
3.3%

Call Center Team Lead Job Listings

Key Stats for Call Center Team Lead

Gender

Female
38 %
Male
63 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 2 votes.
1-4 years
67%
5-9 years
22%
20 years or more
11%

Skills That Affect Call Center Team Lead Salaries

Team Leadership
▼0%

People Management
▼0%

National Average
$36,000

Customer Service
▼13%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 2 votes.

Gender

Female
38 %
Male
63 %

Years of Experience

1-4 years
67%
5-9 years
22%
20 years or more
11%

Common Health Benefits

medical benefits
Medical: 88%
dental benefits
Dental: 75%
vision benefits
Vision: 50%
no benefits
None: 13%