Customer Relationship Management (CRM) Manager Salary

Earnings for Customer Relationship Management Managers in the United States come in at around $67K per year on average. Geography and years of experience each impact pay for this group, with the former having the largest influence. There are more female Customer Relationship Management Managers who answered the questionnaire than male, making up 68 percent. Almost all report receiving medical coverage from their employers and a large number collect dental insurance. Job satisfaction for Customer Relationship Management Managers is high. Respondents to the PayScale salary survey provided the data for this report.

$38,775 - $110,549
$39K
$68K
$110K
MEDIAN: $67,999
10%
50%
90%

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$10.03 - $34.84
$10
$16
$35
MEDIAN: $15.84
10%
50%
90%

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$0$116K
Salary $38,775 - $110,549
Bonus $587 - $19,399
Profit Sharing $505 - $20,273
Commission $10,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$34,709 - $116,400
  • Country: United States
  • Currency: USD
  • Updated: 20 May 2018
  • Individuals Reporting: 586
Hourly Data $0$40
Hourly Rate $10.03 - $34.84
Overtime $0.00 - $40.14
Annual Data $0$116K
Bonus $587 - $19,399
Commission $10,000
Profit Sharing $505 - $20,273
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$34,709 - $116,400
  • Country: United States
  • Currency: USD
  • Updated: 20 May 2018
  • Individuals Reporting: 71

Job Description for Customer Relationship Management (CRM) Manager

Customer relationship management (CRM) managers work in many types of industries to ensure organizations' success in profitability, reputation, and customer satisfaction. These professionals manage the relationship between the business and the consumer. A CRM manager is concerned with customer experience: How can the business improve the customer’s satisfaction and the likelihood that they return for future business? CRM managers also often work closely with the marketing department, providing employees with tools and technology to better serve customer needs.

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Customer Relationship Management (CRM) Manager Tasks

  • Develop and execute marketing campaign strategy and analyze campaign performance.
  • Communicate with internal and external partners to meet customer expectations.
  • Negotiate contract renewal, draft reports, and provide progress analysis.
  • Monitor and provide support on the implementation of service agreements.

Customer Relationship Management (CRM) Manager Job Listings

Popular Skills for Customer Relationship Management (CRM) Manager


Customer Relationship Management Managers report using a pretty varied skill set on the job. Most notably, facility with Email Marketing, Business Analysis, and Project Management are correlated to pay that is significantly above average, leading to increases of 31 percent, 26 percent, and 16 percent, respectively. Skills that seem to negatively impact pay include Customer Service and Operations Management. Those educated in Customer Relationship Management tend to be well versed in Customer Service.

Pay by Experience Level for Customer Relationship Management (CRM) Manager

Pay by Experience for a Customer Relationship Management (CRM) Manager has a positive trend. An entry-level Customer Relationship Management (CRM) Manager with less than 5 years of experience can expect to earn an average total compensation of $55,000 based on 164 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Relationship Management (CRM) Manager with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $79,000 based on 136 salaries. An experienced Customer Relationship Management (CRM) Manager which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $74,000 based on 95 salaries. A Customer Relationship Management (CRM) Manager with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $71,000 based on 29 salaries.

Pay Difference by Location

National Average: $67,719

Larger city markers indicate a job is popular in that location.

Customer Relationship Management Managers will find that Charlotte offers an impressive pay rate, one which exceeds the national average by 43 percent. Customer Relationship Management Managers will also find cushy salaries in New York (+38 percent), San Francisco (+32 percent), Chicago (+26 percent), and Seattle (+13 percent). Customer Relationship Management Managers in Houston report much lower salaries than the rest of the country — 41 percent below the national average — proving that residence is a major factor in overall pay. Employers also pay below the national average in Atlanta (37 percent lower) and Pittsburgh (32 percent lower).

Customer Relationship Management (CRM) Manager Reviews

Q: What is it like working as a Customer Relationship Management (CRM) Manager?

Customer Relationship Management (CRM) Manager in Atlanta:
"Salary."
Pros: Variety, Research, Support.
Cons: No training.

Related Job Salaries

Key Stats for Customer Relationship Management (CRM) Manager

Gender

Female
63 %
Male
37 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 76 votes.
Less than 1 year
3%
1-4 years
33%
5-9 years
30%
10-19 years
25%
20 years or more
10%

Experience Affects Customer Relationship Management (CRM) Manager Salaries

▲16%

▲10%

▲6%

National Average
$68,000

▼19%

Skills That Affect Customer Relationship Management (CRM) Manager Salaries


Business Analysis
▲24%


Data Analysis
▲13%

▲11%


National Average
$68,000

Sales Management
▼1%



Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 76 votes.

Gender

Female
63 %
Male
37 %

Years of Experience

Less than 1 year
3%
1-4 years
33%
5-9 years
30%
10-19 years
25%
20 years or more
10%

Common Health Benefits

medical benefits
Medical: 89%
dental benefits
Dental: 80%
vision benefits
Vision: 70%
no benefits
None: 10%