Avg. Base Salary (USD)
The average salary for a Customer Relationship Management (CRM) Manager is $71,941
What is the Pay by Experience Level for Customer Relationship Management (CRM) Managers?
An entry-level Customer Relationship Management (CRM) Manager with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $49,020 based on 13 salaries. An early career Customer Relationship Management (CRM) Manager with 1-4 years of experience earns an average …Read more
What Do Customer Relationship Management (CRM) Managers Do?
Customer relationship management (CRM) managers work in many types of industries to ensure organizations' success in profitability, reputation, and customer satisfaction. These professionals manage the relationship between the business and the consumer. A CRM manager is concerned with customer experience: How can the business improve the customer’s satisfaction and the likelihood that they return for future business? CRM managers also often work closely with the marketing department, …Read more
- Develop and execute marketing campaign strategy and analyze campaign performance.
- Communicate with internal and external partners to meet customer expectations.
- Negotiate contract renewal, draft reports, and provide progress analysis.
- Monitor and provide support on the implementation of service agreements.