Customer Relationship Management (CRM) Manager Salary

Earnings for Customer Relationship Management Managers in the United States come in at around $67K per year on average. Geography and years of experience each impact pay for this group, with the former having the largest influence. There are more female Customer Relationship Management Managers who answered the questionnaire than male, making up 68 percent. Almost all report receiving medical coverage from their employers and a large number collect dental insurance. Job satisfaction for Customer Relationship Management Managers is high. Respondents to the PayScale salary survey provided the data for this report.

$36,955 - $107,080
$37K
$66K
$110K
MEDIAN: $66,221
10%
50%
90%

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$10.14 - $34.52
$10
$18
$35
MEDIAN: $17.72
10%
50%
90%

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$0$113K
Salary $36,955 - $107,080
Bonus $618 - $19,257
Profit Sharing $1,014 - $13,833
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$34,928 - $113,332
  • Country: United States
  • Currency: USD
  • Updated: 20 Sep 2017
  • Individuals Reporting: 261
Hourly Data $0$39
Hourly Rate $10.14 - $34.52
Overtime $32.50
Annual Data $0$113K
Bonus $618 - $19,257
Profit Sharing $1,014 - $13,833
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$34,928 - $113,332
  • Country: United States
  • Currency: USD
  • Updated: 20 Sep 2017
  • Individuals Reporting: 28

Find Out Exactly What You Should Be Paid

United States (change)

Job Description for Customer Relationship Management (CRM) Manager

Customer relationship management (CRM) managers work in many types of industries to ensure organizations' success in profitability, reputation, and customer satisfaction. These professionals manage the relationship between the business and the consumer. A CRM manager is concerned with customer experience: How can the business improve the customer’s satisfaction and the likelihood that they return for future business? CRM managers also often work closely with the marketing department, providing employees with tools and technology to better serve customer needs.

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Customer Relationship Management (CRM) Manager Tasks

  • Develop and execute marketing campaign strategy and analyze campaign performance.
  • Communicate with internal and external partners to meet customer expectations.
  • Negotiate contract renewal, draft reports, and provide progress analysis.
  • Monitor and provide support on the implementation of service agreements.

Customer Relationship Management (CRM) Manager Job Listings

Popular Skills for Customer Relationship Management (CRM) Manager


Customer Relationship Management Managers report using a pretty varied skill set on the job. Most notably, facility with Email Marketing, Business Analysis, and Project Management are correlated to pay that is significantly above average, leading to increases of 31 percent, 26 percent, and 16 percent, respectively. Skills that seem to negatively impact pay include Customer Service and Operations Management. Those educated in Customer Relationship Management tend to be well versed in Customer Service.

Pay by Experience Level for Customer Relationship Management (CRM) Manager

Pay by Experience for a Customer Relationship Management (CRM) Manager has a positive trend. An entry-level Customer Relationship Management (CRM) Manager with less than 5 years of experience can expect to earn an average total compensation of $55,000 based on 164 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Relationship Management (CRM) Manager with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $79,000 based on 136 salaries. An experienced Customer Relationship Management (CRM) Manager which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $74,000 based on 95 salaries. A Customer Relationship Management (CRM) Manager with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $71,000 based on 29 salaries.

Pay Difference by Location

National Average: $66,237

Larger city markers indicate a job is popular in that location.

Customer Relationship Management Managers will find that Charlotte offers an impressive pay rate, one which exceeds the national average by 43 percent. Customer Relationship Management Managers will also find cushy salaries in New York (+38 percent), San Francisco (+32 percent), Chicago (+26 percent), and Seattle (+13 percent). Customer Relationship Management Managers in Houston report much lower salaries than the rest of the country — 41 percent below the national average — proving that residence is a major factor in overall pay. Employers also pay below the national average in Atlanta (37 percent lower) and Pittsburgh (32 percent lower).

Customer Relationship Management (CRM) Manager Reviews

Q: What is it like working as a Customer Relationship Management (CRM) Manager?

Customer Relationship Management (CRM) Manager in Atlanta:
"Salary."
Pros: Variety, Research, Support.
Cons: No training.

Related Job Salaries

Key Stats for Customer Relationship Management (CRM) Manager

Gender

Female
64 %
Male
36 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 44 votes.
Less than 1 year
3%
1-4 years
33%
5-9 years
30%
10-19 years
22%
20 years or more
12%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Relationship Management (CRM) Manager Salaries

▲19%

▲12%

▲8%

National Average
$66,000

▼17%

Skills That Affect Customer Relationship Management (CRM) Manager Salaries


Business Analysis
▲26%


Data Analysis
▲15%

▲13%


Sales Management
▲1%

National Average
$66,000



Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 44 votes.

Gender

Female
64 %
Male
36 %

Years of Experience

Less than 1 year
3%
1-4 years
33%
5-9 years
30%
10-19 years
22%
20 years or more
12%

Common Health Benefits

medical benefits
Medical: 90%
dental benefits
Dental: 80%
vision benefits
Vision: 70%
no benefits
None: 9%
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