$70,763
Avg. Salary
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A Customer Relationship Management (CRM) Manager with Data Analysis skills earns an average salary of $76,291 per year.

$46,540 - $120,279
$47K
$71K
$120K
MEDIAN: $70,763
10%
50%
90%

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$0$128K
Salary $46,540 - $120,279
Bonus $2,043 - $29,361
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$47,596 - $128,217
  • Country: United States
  • Currency: USD
  • Updated: 19 Aug 2018
  • Individuals Reporting: 37

Job Description for Customer Relationship Management (CRM) Manager

Customer relationship management (CRM) managers work in many types of industries to ensure organizations' success in profitability, reputation, and customer satisfaction. These professionals manage the relationship between the business and the consumer. A CRM manager is concerned with customer experience: How can the business improve the customer’s satisfaction and the likelihood that they return for future business? CRM managers also often work closely with the marketing department, providing employees with tools and technology to better serve customer needs.

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Customer Relationship Management (CRM) Manager Tasks

  • Develop and execute marketing campaign strategy and analyze campaign performance.
  • Communicate with internal and external partners to meet customer expectations.
  • Negotiate contract renewal, draft reports, and provide progress analysis.
  • Monitor and provide support on the implementation of service agreements.

Customer Relationship Management (CRM) Manager Job Listings

Key Stats for Customer Relationship Management (CRM) Manager

Gender

Female
72 %
Male
28 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 4 votes.
Less than 1 year
3%
1-4 years
41%
5-9 years
23%
10-19 years
28%
20 years or more
5%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 4 votes.

Gender

Female
72 %
Male
28 %

Years of Experience

Less than 1 year
3%
1-4 years
41%
5-9 years
23%
10-19 years
28%
20 years or more
5%

Common Health Benefits

medical benefits
Medical: 89%
dental benefits
Dental: 86%
vision benefits
Vision: 80%
no benefits
None: 11%