Customer Service Manager in Memphis, Tennessee Salary

A Customer Service Manager in Memphis, Tennessee earns an average salary of $58,933 per year. Most people move on to other jobs if they have more than 20 years' experience in this career. Skills that are associated with high pay for this job are Customer Service Metrics, Leadership, People Management, Call Center, and Customer Service.

Job Description for Customer Service Manager

A customer service manager is employed in all sorts of fields. Customers may be dealt with in person, on the phone, or in a virtual manner. Since this is a management position, a group of customer service agents will be watched over. It is important to ensure that they are complying to company policies and are providing good customer service. Feedback should be given to these employees when they are not performing well. When customer service skills are lacking for a certain topic, a customer service manager may arrange for all of the employees to have extra training classes, which may be administered by someone else or directly by the manager.

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Customer Service Manager Tasks

  • Oversees cross functional work areas targeted to resolve issues raised by customers
  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.
  • Develops and implements process and procedures to improve operational efficiency.

About Memphis, Tennessee

Shelby County, Tennessee
655,760
Male:
312,237 (47.6%)
Female:
343,523 (52.4%)
Memphis is a city in the southwestern corner of the U.S. state of Tennessee and the county seat of Shelby County. The city is located on the fourth Chickasaw Bluff, south of the confluence of the Wolf and Mississippi rivers. Memphis had a population of 653,450 in 2013, making it the largest city in the state of Tennessee. It is the largest city on the Mississippi River, the third largest in the greater Southeastern United States, and the 23rd largest in the United States. The greater Memphis metropolitan area, including adjacent counties in Mississippi and Arkansas, had a 2014 population of 1,317,314. This makes Memphis the second-largest metropolitan area in Tennessee, surpassed by metropolitan Nashville. Memphis is the youngest of Tennessee's major cities, founded in 1819 as a planned city by a group of wealthy Americans including judge John Overton and future president Andrew Jackson. A resident of Memphis is referred to...
Memphis:
$36,908
Tennessee:
$47,275
$826
Memphis:
$94,400
Tennessee:
$150,600
6.5%

Customer Service Manager Job Listings

Key Stats for Customer Service Manager

Gender

Female
60 %
Male
40 %
1-4 years
11%
5-9 years
56%
10-19 years
11%
20 years or more
22%

Experience Affects Customer Service Manager Salaries

▲6%

Mid-Career
▲3%

National Average
$49,000

Skills That Affect Customer Service Manager Salaries

Customer Service Metrics
▲37%

Leadership
▲32%

Customer Service
▲22%

Call Center
▲22%

Customer Relationship Management (CRM)
▲22%

People Management
▲22%

National Average
$49,000

Problem Solving
▼1%

Customer Relations
▼11%

Gender

Female
60 %
Male
40 %

Years of Experience

1-4 years
11%
5-9 years
56%
10-19 years
11%
20 years or more
22%

Common Health Benefits

medical benefits
Medical: 100%
dental benefits
Dental: 67%
vision benefits
Vision: 56%
no benefits
None: