Customer Service Manager in Cleveland, Ohio Salary

A Customer Service Manager in Cleveland, Ohio earns an average salary of $50,537 per year. A skill in Customer Service Metrics is associated with high pay for this job.

$41,106 - $85,813
$41K
$55K
$86K
MEDIAN: $55,473
10%
50%
90%

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$13.76 - $17.79
$17
MEDIAN: $16.74
50%

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$0$88K
Salary $41,106 - $85,813
Bonus $2,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,740 - $88,084
  • Country: United States
  • Currency: USD
  • Updated: 17 Nov 2017
  • Individuals Reporting: 16
Hourly Data $0$25
Hourly Rate $16.74
Overtime $25.00
Annual Data $0$88K
Bonus $2,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,740 - $88,084
  • Country: United States
  • Currency: USD
  • Updated: 17 Nov 2017
  • Individuals Reporting: 6

Job Description for Customer Service Manager

A customer service manager is employed in all sorts of fields. Customers may be dealt with in person, on the phone, or in a virtual manner. Since this is a management position, a group of customer service agents will be watched over. It is important to ensure that they are complying to company policies and are providing good customer service. Feedback should be given to these employees when they are not performing well. When customer service skills are lacking for a certain topic, a customer service manager may arrange for all of the employees to have extra training classes, which may be administered by someone else or directly by the manager.

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Customer Service Manager Tasks

  • Oversees cross functional work areas targeted to resolve issues raised by customers
  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.
  • Develops and implements process and procedures to improve operational efficiency.

About Cleveland, Ohio

Cuyahoga County, Ohio
388,059
Male:
186,436 (48.0%)
Female:
201,623 (52.0%)
Cleveland (/ˈkliːvlənd/ KLEEV-lənd) is a city in the U.S. state of Ohio and the county seat of Cuyahoga County, the most populous county in the state. The city is located on the southern shore of Lake Erie, approximately 60 miles (100 kilometers) west of the Pennsylvania border. It was founded in 1796 near the mouth of the Cuyahoga River, and became a manufacturing center owing to its location on the lake shore, as well as being connected to numerous canals and railroad lines. Cleveland's economy has diversified sectors that include manufacturing, financial services, healthcare, and biomedical. Cleveland is also home to the Rock and Roll Hall of Fame. As of the 2013 Census Estimate, the city proper had a total population of 390,113, making Cleveland the 48th largest city in the United States, and the second-largest city in Ohio after Columbus. Greater Cleveland, the Cleveland-Elyria-Mentor, OH Metropolitan Statistical Area, ranked 29th...
Cleveland:
$28,831
Ohio:
$51,075
$664
Cleveland:
$66,200
Ohio:
$136,400
10.2%

Customer Service Manager Job Listings

Pay by Experience Level for Customer Service Manager

Pay by Experience for a Customer Service Manager has a positive trend. An entry-level Customer Service Manager with less than 5 years of experience can expect to earn an average total compensation of $48,000 based on 8 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Manager with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $47,000 based on 7 salaries. An experienced Customer Service Manager which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $53,000 based on 9 salaries. A Customer Service Manager with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $59,000 based on 9 salaries.

Key Stats for Customer Service Manager

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 4 votes.
1-4 years
27%
5-9 years
23%
10-19 years
36%
20 years or more
14%

Experience Affects Customer Service Manager Salaries

Late-Career
▲14%

Experienced
▲2%

National Average
$51,000

Entry-Level
▼8%

Mid-Career
▼9%

Skills That Affect Customer Service Manager Salaries

Customer Service Metrics
▲20%

Project Management
▲4%

Customer Relationship Management (CRM)
▲3%

Team Leadership
▲3%

People Management
▲1%

Customer Service
▼0%

Problem Solving
▼0%

National Average
$51,000

Leadership
▼1%

Customer Relations
▼9%

Training
▼13%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 4 votes.

Years of Experience

1-4 years
27%
5-9 years
23%
10-19 years
36%
20 years or more
14%

Common Health Benefits

medical benefits
Medical: 88%
dental benefits
Dental: 81%
vision benefits
Vision: 56%
no benefits
None: 13%