Customer Service Manager in Columbus, Ohio Salary

The average salary for a Customer Service Manager in Columbus, Ohio is $52,981 per year. The skills that increase pay for this job the most are Team Leadership, Customer Relations, Call center operations, Operations Management, and Customer Relationship Management (CRM).

$39,453 - $89,396
$39K
$57K
$89K
MEDIAN: $56,773
10%
50%
90%

Add this chart to your site: 640px    300px

$0$95K
Salary $39,453 - $89,396
Bonus $986 - $14,899
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,374 - $95,823
  • Country: United States
  • Currency: USD
  • Updated: 16 Oct 2017
  • Individuals Reporting: 20

About Columbus, Ohio

Franklin County, Ohio
849,067
Male:
413,981 (48.8%)
Female:
435,086 (51.2%)
Columbus (/kəˈlʌmbəs/; kə-LUM-bəs) is the capital and largest city of the U.S. state of Ohio. It is the 15th largest city in the United States, with a population of 850,106 (2015 estimate). It is the core city of the Columbus, OH Metropolitan Statistical Area (MSA), which encompasses a ten county area. It is Ohio's third largest metropolitan area, behind Cleveland and Cincinnati. Under the Combined Statistical Area (CSA) model, the Columbus, OH Metropolitan Statistical Area was the 25th largest in the United States. According to the U.S. Census Bureau, the Columbus-Marion-Zanesville, OH Combined Statistical Area (which also includes Marion, Chillicothe, and Mount Vernon) has a population of 2,424,831, making it the second largest metropolitan area in Ohio behind Cleveland. It is also the fourth most populous state capital in the United States, and the third largest city in the Midwestern United States. Columbus is the county seat of Franklin County. The city...
Columbus:
$47,401
Ohio:
$51,075
$871
Columbus:
$137,100
Ohio:
$136,400
4.6%

Customer Service Manager Job Listings

Pay by Experience Level for Customer Service Manager

Pay by Experience for a Customer Service Manager has a positive trend. An entry-level Customer Service Manager with less than 5 years of experience can expect to earn an average total compensation of $45,000 based on 8 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Manager with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $46,000 based on 13 salaries. An experienced Customer Service Manager which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $52,000 based on 11 salaries. A Customer Service Manager with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $58,000 based on 7 salaries.

Key Stats for Customer Service Manager

Gender

Female
69 %
Male
31 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 7 votes.
1-4 years
22%
5-9 years
4%
10-19 years
43%
20 years or more
30%

Experience Affects Customer Service Manager Salaries

▲2%

National Average
$57,000

▼8%

Mid-Career
▼19%

Entry-Level
▼20%

Skills That Affect Customer Service Manager Salaries

Team Leadership
▲6%

Customer Relations
▲6%

Call center operations
▲5%

Operations Management
▲4%



Problem Solving
▲3%

Customer Service Metrics
▲2%

Leadership
▲1%

Microsoft Office
▲1%

People Management
▼0%

National Average
$57,000

Training
▼19%

Sales
▼38%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 7 votes.

Gender

Female
69 %
Male
31 %

Years of Experience

1-4 years
22%
5-9 years
4%
10-19 years
43%
20 years or more
30%

Common Health Benefits

medical benefits
Medical: 94%
dental benefits
Dental: 89%
vision benefits
Vision: 78%
no benefits
None: 6%