Customer Service Manager in Miami, Florida Salary

A Customer Service Manager in Miami, Florida earns an average salary of $54,045 per year. A skill in Team Leadership is associated with high pay for this job. Most people move on to other jobs if they have more than 20 years' experience in this field.

$32,738 - $76,895
$33K
$57K
$77K
MEDIAN: $56,571
10%
50%
90%

Add this chart to your site: 640px    300px

$0$83K
Salary $32,738 - $76,895
Bonus $500 - $13,745
Profit Sharing $4,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,574 - $83,615
  • Country: United States
  • Currency: USD
  • Updated: 16 Nov 2017
  • Individuals Reporting: 31

Job Description for Customer Service Manager

A customer service manager is employed in all sorts of fields. Customers may be dealt with in person, on the phone, or in a virtual manner. Since this is a management position, a group of customer service agents will be watched over. It is important to ensure that they are complying to company policies and are providing good customer service. Feedback should be given to these employees when they are not performing well. When customer service skills are lacking for a certain topic, a customer service manager may arrange for all of the employees to have extra training classes, which may be administered by someone else or directly by the manager.

Read More...

Customer Service Manager Tasks

  • Oversees cross functional work areas targeted to resolve issues raised by customers
  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.
  • Develops and implements process and procedures to improve operational efficiency.

About Miami, Florida

Miami-Dade County, Florida
440,989
Male:
215,840 (48.9%)
Female:
225,149 (51.1%)
Miami (/maɪˈæmi/; Spanish pronunciation: [miˈami]) is a seaport city at the southeastern corner of the U.S. state of Florida and its Atlantic coast. As the seat of Miami-Dade County, the municipality is the principal, central, and most populous of its metropolitan area and part of the second-most populous metropolis in the southeastern United States. According to the U.S. Census Bureau, Miami's metro area is the eighth-most populous and fourth-largest urban area in the U.S., with a population of around 5.5 million. Miami is a major center, and a leader in finance, commerce, culture, media, entertainment, the arts, and international trade. In 2012, Miami was classified as an Alpha−World City in the World Cities Study Group's inventory. In 2010, Miami ranked seventh in the United States in terms of finance, commerce, culture, entertainment, fashion, education, and other sectors. It ranked 33rd among global cities. In 2008, Forbes magazine ranked Miami "America's Cleanest City",...
Miami:
$29,989
Florida:
$49,426
$1,020
Miami:
$286,600
Florida:
$179,800
4.5%

Customer Service Manager Job Listings

Key Stats for Customer Service Manager

Gender

Female
75 %
Male
25 %
1-4 years
13%
5-9 years
31%
10-19 years
53%
20 years or more
3%

Experience Affects Customer Service Manager Salaries

▲1%

National Average
$58,000

▼6%

Entry-Level
▼33%

Skills That Affect Customer Service Manager Salaries

Customer Relationship Management (CRM)
▲4%

Team Leadership
▲4%

People Management
▲2%

Training
▲2%

National Average
$58,000

Leadership
▼5%

Windows Operating System General Use
▼5%

Customer Service Metrics
▼7%

Problem Solving
▼8%

Customer Relations
▼8%


Call center operations
▼13%

Microsoft Word
▼15%

Project Management
▼22%

Microsoft Office
▼23%

Microsoft Excel
▼40%

Gender

Female
75 %
Male
25 %

Years of Experience

1-4 years
13%
5-9 years
31%
10-19 years
53%
20 years or more
3%

Common Health Benefits

medical benefits
Medical: 76%
dental benefits
Dental: 52%
vision benefits
Vision: 44%
no benefits
None: 24%