Customer Service Manager in Orlando, Florida Salary

How much does a Customer Service Manager make in Orlando, FL? A Customer Service Manager in Orlando earns an average of $45,092 per year. This is 21% lower than the national average for a Customer Service Manager which is $54,768 annually. Salaries for a Customer Service Manager in Orlando range from $38,783 annually to $64,842 per year. Total Annual Pay, which includes salary, bonus, profit sharing, and overtime for a Customer Service Manager in Orlando ranges from $27,327 to $64,968 annually. Among those reporting, there is an average job satisfaction rating of 5 out of 5 stars. In Orlando, women make up the majority of the workforce (75 percent). In Orlando, a Customer Service Manager often enjoys medical and dental benefits provided by their employer.

$38,783 - $64,842
$39K
$45K
$65K
MEDIAN: $45,092
10%
50%
90%

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$11.00 - $18.99
$13
MEDIAN: $12.75
50%

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$0$64K
Salary $38,783 - $64,842
Bonus $5,000
Profit Sharing $2,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,327 - $64,968
  • Country: United States
  • Currency: USD
  • Updated: 19 Nov 2017
  • Individuals Reporting: 28
Hourly Data $0$26
Hourly Rate $12.75
Overtime $26.09
Annual Data $0$64K
Bonus $5,000
Profit Sharing $2,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,327 - $64,968
  • Country: United States
  • Currency: USD
  • Updated: 19 Nov 2017
  • Individuals Reporting: 5

Job Description for Customer Service Manager

A customer service manager is employed in all sorts of fields. Customers may be dealt with in person, on the phone, or in a virtual manner. Since this is a management position, a group of customer service agents will be watched over. It is important to ensure that they are complying to company policies and are providing good customer service. Feedback should be given to these employees when they are not performing well. When customer service skills are lacking for a certain topic, a customer service manager may arrange for all of the employees to have extra training classes, which may be administered by someone else or directly by the manager.

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Customer Service Manager Tasks

  • Oversees cross functional work areas targeted to resolve issues raised by customers
  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.
  • Develops and implements process and procedures to improve operational efficiency.

About Orlando, Florida

Orange County, Florida
270,917
Male:
130,940 (48.3%)
Female:
139,977 (51.7%)
Orlando (/ɔːrˈlændoʊ/) is a city in the U.S. state of Florida and the county seat of Orange County. Located in Central Florida, it is the center of the Orlando metropolitan area, which had a population of 2,387,138, according to U.S. Census Bureau figures released in March 2016, making it the 24th-largest metropolitan area in the United States, the sixth-largest metropolitan area in the Southern United States, and the third-largest metropolitan area in Florida. As of July 1, 2014, Orlando had an estimated city-proper population of 262,372, making it the 73rd-largest city in the United States, the fourth-largest city in Florida, and the state's largest inland city. The City of Orlando is nicknamed "The City Beautiful," and its symbol is the fountain at Lake Eola. Orlando is also known as "The Theme Park Capital of the World" and in 2014 its tourist attractions and events drew more than 62 million visitors. The...
Orlando:
$44,804
Florida:
$49,426
$1,027
Orlando:
$214,400
Florida:
$179,800
5.2%

Customer Service Manager Job Listings

Pay by Experience Level for Customer Service Manager

Pay by Experience for a Customer Service Manager has a positive trend. An entry-level Customer Service Manager with less than 5 years of experience can expect to earn an average total compensation of $35,000 based on 11 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Manager with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $53,000 based on 10 salaries. An experienced Customer Service Manager which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $47,000 based on 13 salaries. A Customer Service Manager with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $42,000 based on 5 salaries.

Key Stats for Customer Service Manager

Gender

Female
75 %
Male
25 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 6 votes.
1-4 years
24%
5-9 years
27%
10-19 years
39%
20 years or more
9%

Experience Affects Customer Service Manager Salaries

▲19%

▲4%

National Average
$45,000

Late-Career
▼7%

▼22%

Skills That Affect Customer Service Manager Salaries


Customer Service Metrics
▲21%

Operations Management
▲18%

People Management
▲6%

Customer Relationship Management (CRM)
▲2%

▼0%

Microsoft Office
▼0%

National Average
$45,000


Team Leadership
▼6%

Call center operations
▼6%

Problem Solving
▼8%

Training
▼11%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 6 votes.

Gender

Female
75 %
Male
25 %

Years of Experience

1-4 years
24%
5-9 years
27%
10-19 years
39%
20 years or more
9%

Common Health Benefits

medical benefits
Medical: 71%
dental benefits
Dental: 57%
vision benefits
Vision: 46%
no benefits
None: 29%