Customer Service Manager in Orlando, Florida Salary
How much does a Customer Service Manager make in Orlando, FL? A Customer Service Manager in Orlando earns an average of $45,092 per year. This is 21% lower than the national average for a Customer Service Manager which is $54,768 annually. Salaries for a Customer Service Manager in Orlando range from $38,783 annually to $64,842 per year. Total Annual Pay, which includes salary, bonus, profit sharing, and overtime for a Customer Service Manager in Orlando ranges from $27,327 to $64,968 annually. Among those reporting, there is an average job satisfaction rating of 5 out of 5 stars. In Orlando, women make up the majority of the workforce (75 percent). In Orlando, a Customer Service Manager often enjoys medical and dental benefits provided by their employer.
|Salary||$38,783 - $64,842|
|Total Pay (||$27,327 - $64,968|
|Total Pay (||$27,327 - $64,968|
Job Description for Customer Service Manager
A customer service manager is employed in all sorts of fields. Customers may be dealt with in person, on the phone, or in a virtual manner. Since this is a management position, a group of customer service agents will be watched over. It is important to ensure that they are complying to company policies and are providing good customer service. Feedback should be given to these employees when they are not performing well. When customer service skills are lacking for a certain topic, a customer service manager may arrange for all of the employees to have extra training classes, which may be administered by someone else or directly by the manager.Read More...
Sometimes, customer service managers may have to deal with customers who are dissatisfied with the service they have received. The manager should do his or her best to make amends to the customer. Sometimes, commission is offered, based on the work of the agents being supervised. So it is important to make sure that they are performing well at all times.
Since this is a higher-up position, it is important to have knowledge about the field where customer service is being provided. Many years of experience in the relevant field may have to be shown. Prior experience as a manager will also be useful. A customer service manager may be busy throughout the full shift, so it is important to be able to stand up to pressure. There are no general requirements for education, though sometimes an associate’s or bachelor’s degree will be needed. (Copyright 2017 PayScale.com)
Customer Service Manager Tasks
- Oversees cross functional work areas targeted to resolve issues raised by customers
- Manages the customer service operations, which deals directly with customers and is the first point of contact.
- Develops, tracks and reports key performance measurements for the unit.
- Develops and implements process and procedures to improve operational efficiency.
Customer Service Manager Job Listings
Pay by Experience Level for Customer Service Manager
Pay by Experience for a Customer Service Manager has a positive trend. An entry-level Customer Service Manager with less than 5 years of experience can expect to earn an average total compensation of $35,000 based on 11 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Manager with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $53,000 based on 10 salaries. An experienced Customer Service Manager which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $47,000 based on 13 salaries. A Customer Service Manager with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $42,000 based on 5 salaries.
Key Stats for Customer Service Manager
Rated 5 out of 5
based on 6 votes.